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      • 50. Re: Problems with XDCAM EX Footage
        Carl Schuurbiers Community Member

        Unfortunately I have to spoil this party

         

        Just used Prelude to transcode problematic footage to XDCAMHD422 in OP1a MXF container. Unfortunately still tears, also in the transcoded files that were sent to Premiere.

         

        Back to compressor?

        • 51. Re: Problems with XDCAM EX Footage
          UlfLaursen Community Member

          Well, still good to know, Carl - great you found out saved others some time.

           

          If you have the Canon XF-xxx, the newest XF-utility (1.2) offers to join spanned clips into one large MXF fie that is easier to transcode in CS5.5 AME f.ex.

           

          Don't know about Sony though, but I think they have a simmiar utility.

           

          I think I'll go that route until now just to be sure - glad I still have a PC with 5.5 installed :)

           

          Hope for a fix soon

           

          Ulf

          • 52. Re: Problems with XDCAM EX Footage
            Trent Happel Adobe Employee

            Drat! Thanks for confirming the Prelude workflow, Carl.

            • 53. Re: Problems with XDCAM EX Footage
              SteveHoeg Adobe Employee

              Would anyone be willing to share some sample files for us to look at this internally? I'm not seeming any issues with the XDCAM EX clips I have here.

              • 54. Re: Problems with XDCAM EX Footage
                Trent Happel Adobe Employee

                Some people have already shared files (thanks again, everyone!) and they have been included in a logged issue.

                • 55. Re: Problems with XDCAM EX Footage
                  Roddy Mc Community Member

                  I have used the Canon XF utility to join the clips and they play fine in 3rd party players like media player, VLC player and even the source monitor. But in the edit the tears are still there? I would upload a raw section but each clip is 2 GIG in length 8(.

                  is there any light at the abobe factory?

                   

                  Using the latest drivers for everthing and machine is fast enough?

                  • 56. Re: Problems with XDCAM EX Footage
                    UlfLaursen Community Member

                    As far as I know several people (incl. myself) have uploaded footage to Adobe, and I beleive they are working on it. I think the only workarround in the meantime would be to edit in 5.5 or use AME inside CS5.5 to transcode for use in CS6.

                     

                    Ulf

                    • 57. Re: Problems with XDCAM EX Footage
                      davidbeisner2010 Community Member

                      FYI to Adobe folks… Hope this helps you guys narrow down the problem. I’ve

                      had no issues with XDCAM EX .mp4 footage from a JVC GY-HM700u on a PC. I

                      can test footage from that camera on a Mac this week if needed.

                       

                       

                       

                      From: UlfLaursen forums@adobe.com

                      Sent: Monday, June 04, 2012 9:51 AM

                      To: davidbeisner2010

                      Subject: Problems with XDCAM EX Footage

                       

                       

                      Re: Problems with XDCAM EX Footage

                       

                      created by UlfLaursen <http://forums.adobe.com/people/UlfLaursen> in *Premiere

                      Pro CS5, CS5.5, & CS6* - View the full

                      discussion<http://forums.adobe.com/message/4463352#4463352

                      • 58. Re: Problems with XDCAM EX Footage
                        jstrawn Employee Hosts

                        One mroe request to anyone that wants to help track this:

                        Try changing your Paused Resolution and Playback Resolution (should default to 1/2 at playback and 'Full' at paused with a sequence to match a 1080p 24 XDCAM EX file) and let us know if that has any effect on what you see.

                        -James

                        • 59. Re: Problems with XDCAM EX Footage
                          digitalkiln Community Member

                          Hey James,

                           

                          I switched back to the default settings from full/full and noticed that when I was one frame ahead of the "split" screen and moved back one frame it appears normal for a moment, then the split comes up again.

                           

                          Cheers,

                           

                          Gerry

                          • 60. Re: Problems with XDCAM EX Footage
                            jstrawn Employee Hosts

                            So, what's happening for you is that playback rendering is correct but paused rendering is not, right? That's the opposite of what I just saw, so it isn't apparent that one or the other is broken. Still it may be a potential workwrounf for some of you to jsut set your playback res from 1/2 to fulll... that fixed the problem on my system. I have no new info on the export portion of the OP's problem at this time.

                            • 61. Re: Problems with XDCAM EX Footage
                              digitalkiln Community Member

                              Hey James,

                               

                              Both playback and paused are rendering are incorrect. I'm not really sure if I can explain it better than I did in my previous post.  I can PM my phone number if you want me to explain it better,

                               

                              Thanks!

                               

                              Gerry

                              • 62. Re: Problems with XDCAM EX Footage
                                Hotrod2uk Community Member

                                Agreed stiil showing tears with XF300 footage and even if not seeing a tear, when you render it out theres definatly a tear.

                                • 63. Re: Problems with XDCAM EX Footage
                                  Hotrod2uk Community Member

                                  Please check your footage! I have notice in the multicam edit when I cut to the camera (MXF CanonXF300) the first two frames on some clips are the same causing a verry brif pause.. ergo frame 1 and 2 are identical. If this was 25p I could understand this but as its interlaced it poses a funny question?

                                  • 64. Re: Problems with XDCAM EX Footage
                                    Carl Schuurbiers Community Member

                                    Hi James,

                                     

                                    Did some further tests with your suggestions. My observations are:

                                     

                                    I tried switching the playback res to 1/2, and on one occasion the problem disappeard TEMPORARILY, but came back. This happened once, I could not reproduce it. Also sometimes when switching back to full playback res, the problem disappeared briefly but returned on other frames of the same clip.

                                     

                                    The only constant things I can find is that:

                                     

                                    1. The tearing almost always occurs in the same clips, often in different places, but always in certain clips.

                                    2. When the application is just started, playback is clean. There is something that triggers the problem, can't figure out quite what, sometimes it seems scrubbing or playing other clips or some combination.

                                    3. As soon as a "tear" happens in a frame, it stays there, always in the same frame, on the same place in the frame, at every playback, until the application is restarted.

                                     

                                    Testing with CUDA GPU accelleration enabled and external monitoring (Blackmagic) enabled.

                                    • 65. Re: Problems with XDCAM EX Footage
                                      Carl Schuurbiers Community Member

                                      When I transcoded one entire folder of XDCAM EX to XDCAM HD using Prelude, I also saw a couple of instances where frames were doubled in the transcoded XDCAM HD footage.

                                      • 66. Re: Problems with XDCAM EX Footage
                                        jstrawn Employee Hosts

                                        Thanks everyone for your feedback. It's pretty elusive and seemingly random, but we're still looking at it. keep the cooments coming as you find new info.

                                        • 67. Re: Problems with XDCAM EX Footage
                                          UlfLaursen Community Member

                                          I just had another go at a 1:30 hr. long XF clip. I edited for arround 15 min. into it, and suddenly there was heavy tearing in the source monitor for ½ min or so. I rewinded and paused for 10-15 sec. and in the same place there was only one left. Don't know if this mean anything, but before it came, I had heavy JKL activity joggling back and forth through the clip.

                                           

                                          /Ulf

                                          • 68. Re: Problems with XDCAM EX Footage
                                            UlfLaursen Community Member

                                            Well, I just worked through my own workarround, with one PC with AME 5.5 on and a watchfolder setup, where my XF footage goes, and the output folder shared with my CS6 PC.

                                             

                                            I convert to XDCAM HD OP1a MXF files. I find the files much more responsive in CS6 while scrubbing and navigating throughout the timeline, and I find the preview at ½ resolution much better than the org. files on the same setup.

                                             

                                            /Ulf

                                            • 69. Re: Problems with XDCAM EX Footage
                                              Trent Happel Adobe Employee

                                              Thank you for the continued information, Ulf.

                                              • 70. Re: Problems with XDCAM EX Footage
                                                UlfLaursen Community Member

                                                Actualle, Trent, often while scrubbing the "tearing original" MXF files on the timeline with my shuttle device, it is as if frames are mixing in the very beginningvof a "scrub" where the frst few seconds seems to be from te start of the clip allthough I am f.ex. 4-5 min inside it.

                                                 

                                                After the few seconds of "wrong" footage it goes back to the correct place in the clip.

                                                 

                                                Could it be some kind of indexing problem, perhaps.

                                                 

                                                Ulf

                                                • 71. Re: Problems with XDCAM EX Footage
                                                  Trent Happel Adobe Employee

                                                  The cause is still being investigated, but we have also noted that portions of other frames can appear in the frame you are looking at.

                                                  • 72. Re: Problems with XDCAM EX Footage
                                                    Hotrod2uk Community Member

                                                    Its good to hear your seeing what we are seeing, good luck in finding a solution soon I have aproject on the time line ready for finaling witha disgruntled client. I have explained the situation and also the fact its being looked at, fingers crossed theres a patch/fix for the issue soon 8).

                                                    Roddy

                                                    • 73. Re: Problems with XDCAM EX Footage
                                                      Ove Ellemark Community Member

                                                      Having the same issue after uppgrading to 6.0.1 with my C300 files (.MXF). Not at all good when on a deadline...

                                                      Visual issues included in the rendered result. There also seems to be some kind of color error, look at the screen capture of her face.

                                                       

                                                      I'm on a iMac, Mac Intel , OSX 10.6.8. 16 Gb RAM, ATI Radeon HD 4850

                                                       

                                                      Contact me at: ove@oepmedia.se if more info/files/captures are needed.

                                                       

                                                      ERROR.jpg

                                                      ERROR22.jpg

                                                      • 74. Re: Problems with XDCAM EX Footage
                                                        Averdahl Community Member

                                                        Thanks everyone for your feedback. It's pretty elusive and seemingly random, but we're still looking at it. keep the cooments coming as you find new info.

                                                         

                                                        James,

                                                         

                                                        It seems to work with files from Canon EOS C300 if one use the free Canon XF Utility and export each card to .MXF files. Importing a folder full of .MXF files works while the very same footage in it's un-touched folder gives the issue reported by other users. It seems like there is someting in the original folder/file structure that "offends" the importer in some way.

                                                         

                                                        When exporting to .MXF with Canon XF Utility you end up with a folder full of the original .MXF files and no other files such as meta data files, etc.

                                                         

                                                        Canon XF Utility: http://usa.canon.com/cusa/professional/products/professional_cameras/cinema_eos_cameras/eo s_c300?selectedName=DriversAndSoftware

                                                         

                                                         

                                                        /Roger

                                                        • 75. Re: Problems with XDCAM EX Footage
                                                          UlfLaursen Community Member

                                                          I will surely give this a try Roger - have a shoot tonight, will try it out tomorrow :)

                                                           

                                                          Ulf

                                                          • 76. Re: Problems with XDCAM EX Footage
                                                            Ove Ellemark Community Member

                                                            Roger and I worked with this issue on an end user basis today and this way works great for me in CS 6.0.0 (reinstalled the suite in hope of a solution and this made the bug appear in CS 6.0.0 also). The files are running without any visual errors, I've checked 138 C300 files to get to this conclusion.

                                                             

                                                            Trying to import the same files from it's native folder including other files gives visual errors. Only tried .MXF-files.

                                                            • 77. Re: Problems with XDCAM EX Footage
                                                              Trent Happel Adobe Employee

                                                              Thank you Roger and Ove for all your hard work on this.

                                                              • 78. Re: Problems with XDCAM EX Footage
                                                                Hotrod2uk Community Member

                                                                Any news yet from the adobe team? I ask as my trial 30 days is coming to an end with project still on the timeline with tears.

                                                                The main reason for myself trilaing the software released as working and on sale was to test the multicam beyond 4 cameras. I would have expected this to be all ok apart from this unusual tearing bug which has reared its ugly head.

                                                                 

                                                                If there isnt a solution within roughly 7 days I have to redit the whole thing back in CS5.5 without 3 cameras. Thats 6 x 2hr shows to completely start again from scratch. I would be very greatful for any updates and will happily contribute where possible. Can the trial period be extended at least to a solution as im sure I wont be Purchasing the production premium cs6 until this is fixed?

                                                                Roddy

                                                                • 79. Re: Problems with XDCAM EX Footage
                                                                  UlfLaursen Community Member

                                                                  Sorry, no expert, Roddy, but could you not use the utility (sony or canon) to create the MXF files (like other users have posted above) and then replace the footage with these "correct" files, without having to reedit everything? Just a thought - maybe someone ese can clear it up, if it's possible at all

                                                                   

                                                                  Ulf

                                                                  • 80. Re: Problems with XDCAM EX Footage
                                                                    Hotrod2uk Community Member

                                                                    I did, I used Canon XF utility to render out new MXF files and guess what still tears 8(.

                                                                    • 81. Re: Problems with XDCAM EX Footage
                                                                      Carl Schuurbiers Community Member

                                                                      Transcode your files to a format that works, then relink the media. I had only a small number of XDCAM EX clips, majority of the project was XDCAM HD422, so I transcoded the EX clips to HD422 and relinked the media. Worked for me. (I used Media Encoder 5.5 for the transcode)

                                                                       

                                                                      Unfortunately the only workaround at the moment seems to be to transcode to another codec.

                                                                       

                                                                      Carl.

                                                                      • 82. Re: Problems with XDCAM EX Footage
                                                                        Hotrod2uk Community Member

                                                                        The XFutility I have only allows transcoding to MXF format unless im missing something?

                                                                        • 83. Re: Problems with XDCAM EX Footage
                                                                          nickdbomb Community Member

                                                                          Adobe PLEASE!!!! fix this major bug!

                                                                          I'm having the exact same problem with video shot on a Sony PMW EX1.  Windows 7 CS6

                                                                          There were NO problems with CS5.5.2

                                                                          The clips play with NO problem in the latest QuickTime and FLV player, The ONLY problem is in Premiere Pro.

                                                                           

                                                                          I encode most of my video to h.264 and the tears are in seen in the Premiere timeline and the encoded files.

                                                                           

                                                                          I have hundreds of clips, some work, but intermitently for no ryme or reason, some tear for a just few frames just where you need the video. HELP!!!!

                                                                           

                                                                          I've played with most of the settings, Mostly using 1080 29.97 30P some 720P

                                                                          I've tried storing the video on a interal and external 2 drive RAID 0 and 5 drive RAID 10 with the same problem.

                                                                           

                                                                          I'm already crazy but this is diving me insane!

                                                                          • 84. Re: Problems with XDCAM EX Footage
                                                                            UlfLaursen Community Member

                                                                            Hotrod2uk wrote:

                                                                             

                                                                            The XFutility I have only allows transcoding to MXF format unless im missing something?

                                                                             

                                                                            Barry, you did not miss anything, the XF-util only allows export to MXF. You should use f.ex. the mediaencoder of CS5.5 (if you have had that), I do and it works, like Cars says above.

                                                                             

                                                                            I think we all hope for a fix soon, because it only gives us all extra work

                                                                             

                                                                            /Ulf

                                                                            • 85. Re: Problems with XDCAM EX Footage
                                                                              Hotrod2uk Community Member

                                                                              Please explain? do you mean load up cs5.5, drag clip to timeline and render out in another format like h.264? then use that footage in cs6?

                                                                              Roddy

                                                                              • 86. Re: Problems with XDCAM EX Footage
                                                                                Ove Ellemark Community Member

                                                                                You can try to clear all the media cache, I think I did this when I got the MXF-files to work again in CS 6.0.0. (Maybe there is need for a backup first).

                                                                                • 87. Re: Problems with XDCAM EX Footage
                                                                                  UlfLaursen Community Member

                                                                                  Well not exactly, but still a bid bothersome

                                                                                   

                                                                                  I have set up i watch-foldet in media Encoder on my CS 5.5. machine. On the same machine I have the XF utility. I export from the CF-Card with the XF utility (without auto subfolders) into the watchfolder as MXF. Then I fire up AME and it will automatic start encoding the MXF files to the format you have choosen into the output folder.

                                                                                   

                                                                                  I have shared the output folder so that I can copy the footage to my CS6 machine and use it.

                                                                                   

                                                                                  I know it would somehow be easier to edit it in 5.5, but I beleive in a soon fix, so I get to know CS6 more this way too, and when you first have set it up initially, it's close to ok besides the extra time of course...

                                                                                   

                                                                                  /Ulf

                                                                                  • 88. Re: Problems with XDCAM EX Footage
                                                                                    UlfLaursen Community Member

                                                                                    Ove Ellemark wrote:

                                                                                     

                                                                                    You can try to clear all the media cache, I think I did this when I got the MXF-files to work again in CS 6.0.0. (Maybe there is need for a backup first).

                                                                                     

                                                                                    I will have a got at this workflow tomorrow morning, have some great footage to test with, and will report back as soon as I have done testing, will sure clear media cache first.

                                                                                     

                                                                                    /Ulf

                                                                                    • 89. Re: Problems with XDCAM EX Footage
                                                                                      UlfLaursen Community Member

                                                                                      I just had a go with some files merged inside the Canon utility, and imported into CS6. I had no tearing of footage after a few hours of play. I had a few minor clips not playing audio, but after deletion of the XMP file for the clip, and after restart of PR all is ok.

                                                                                       

                                                                                      It seems like audio will not play if the XMP files are corrupted or simmilar, can anybody confirm that?

                                                                                       

                                                                                      The tearring problem exists in other projects with footage merged in prelude or premiere for me, and I cannot guarantie there are no tears in the canon merged files, but it seems ok.

                                                                                       

                                                                                      Ulf