The only thing that comes to mind with the information supplied so far is fairly simplistic - check your audio driver. Beyond that, I got nothin'.
Thanks, Jim. I'm actually not sure how to do that. Could you advise?
I do know it was triple checked at ADK and is fresh out of the box. And I'm
having an identical issue on two entirely different systems.
What are the specs of the audio files?
Just clicked on one at random and this is what I got:
File Path: F:\Black Box\BB DAY 1\Sound\ROLL1\18T04
Type: Windows WAVE audio file
File Size: 79.7 MB
Source Audio Format: 48000 Hz - 24 bit - Mono
Project Audio Format: 48000 Hz - 32 bit floating point - Mono
Total Duration: 00:01:56:05568
Source image contains 5 channels of audio.
Hmm. Nothing else is standing out.
What happens if you play an audio file by itself (not synced to video) in the Source Monitor? In the sequence?
Just tried it. The original .wav files play perfectly fine in both the
Source Monitor and on the Timeline by themselves.
Thank you for attempting to help, this is absolutely maddening. This is
what I thought I just spent $2200 to fix. The only thing that's changed is
that the picture is able to play much more smoothly and the bar over the
synched footage is yellow and not red.
OK. It looks like there is no issue with either the clips or your system. That's good.
Next, list the specific steps you took to sync video and audio.
Okay. Well, one important thing to know is that the problem is the same
whether I'm just laying them down together on the timeline or whether
they've been merged. So, pre-merge and post-merge, they won't play
But what happened was I viewed the footage with camera sound on my old
system as well as synched/merged my chosen takes, since it gave me just
enough sound to synch with the clapper.
Then, I ordered the new computer, switched over the project, found out I
had to match and relink all the files to the footage on the external hard
drive, which I did this morning, then I moved the clips into the timeline
to begin editing and had the same issue.
So, in short, they were merged on the old system, stayed merged but needed
to be relinked on the new system, and are giving me the same trouble.
Close that project, start a new one. Use Media Browser to bring in couple of the RED clips. Also import a corresponding audio clip or two.
Try again in the new project.
Jim, just tried again. No such luck. I played the clip back prior to merge
and the first time the sound dropped out immediately, the second time it
played in it's entirety, and the third time it dropped out again. Then I
merged it and it dropped out again, in both the source monitor and on the
timeline. The picture is never affected.
Next go to Edit>Preferences>Audio Hardware.
What options are set, including the ASIO?
Default Device Premiere Pro WDM Sound (only option)
ASIO (caps are my descrip of the boxes)
CHECKED Speakers (Realtek High Definition Audio)
UNCHECKED HP w2338h-0 (NVIDIA High Definition Audio)
UNCHECKED Realtek Digital Output (Realtek High Definition Audio)
UNCHECKED Realtek Digital Output (Optical) (Realtek High Definition Audio)
*Buffer Size *2048
Okay. Can they be the same take but not synched, since I've been merging in
Premiere? I wouldn't know how to send you separate but synched files.
Yes, separate files from the same take. I'll play with them over here and see what's what.
Okay, attempting to upload picture now. It's around a 45 second take;
hopefully that's not too long/big.
It's still trying to upload, still at 0%. I'll let it keep going. I'm not
sure I have a RED file that's much shorter.
Sorry, Jim. I had some trouble uploading. I will try something tomorrow.
Someone over at Creative Cow just posted that they've had the exact same
problem, on two different computers, with no solution.
Let me know if you have any other thoughts... I'm stuck.
Jim, is there anything to be said for the following:
-cleaning out any caches (keeping in mind at this point I've only
synched/merged, not edited)?
-moving footage from my two externals onto one or two of my internal drives?
-does RAID come into play here? I'm not set up for that.
I'm also being advised to consider not editing natively and export/inport
footage as ProRes 422 1920x1080 for an offline edit. Thoughts?
Save those thoughts until after you get something up that we can test.
Hi Stephen, just wondering of you have found a solution yet? I seem to be having a similar problem- also editing RED files from my Scarlet.