4 Replies Latest reply on May 24, 2012 6:29 AM by Steve Grisetti

    Premier Elements 10: freeze when maximizing or resizing on secondary monitor

    CarlJFink Level 1

      I installed PE 10 yesterday on a Windows Vista laptop that has a second monitor connected. PE loads and runs, but if I move the window to the second monitor and maximize or resize it, the program freezes, the window is replaced by a white rectangle much larger than the original window or the monitor's resolution, and it consumes huge amounts of CPU until I terminate the process. If I leave it on the laptop panel (primary monitor) there are no such problems.

       

      I suspect the issue is that the two monitor are not identical either in resolution or aspect ratio, but I hope one of you experts will tell me. Obviously it would be easier to edit video on the larger monitor.

       

      I'm also more than slightly annoyed that Adobe doesn't offer any direct support at all for a $100 product.

       

      Thanks,

      Carl