2 Replies Latest reply on May 24, 2012 8:27 AM by RobustOne

    AppHangB1 Error Adobe CS5.1

    RobustOne

      I've been having an intermittent problem with Adobe Photoshop CS5.1 Extended and getting an AppHangB1 error off and on for about 3 weeks. I've seen this in other threads, but none of the solutions helped. It doesn't happen when I click on anything anymore (it used to happen when clicking on the text tool) and occurs right after it loads. Here is the error message it gives me:

       

      ==============================================================

      Description:

        A problem caused this program to stop interacting with Windows.

       

      Problem signature:

        Problem Event Name:    AppHangB1

        Application Name:    Photoshop.exe

        Application Version:    12.1.0.0

        Application Timestamp:    4d90cf71

        Hang Signature:    4dd0

        Hang Type:    2048

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

        Additional Hang Signature 1:    4dd07d005deb0b54307685f574b65c56

        Additional Hang Signature 2:    6c5e

        Additional Hang Signature 3:    6c5e49bcf106659be7d20f386daf163c

        Additional Hang Signature 4:    4dd0

        Additional Hang Signature 5:    4dd07d005deb0b54307685f574b65c56

        Additional Hang Signature 6:    6c5e

        Additional Hang Signature 7:    6c5e49bcf106659be7d20f386daf163c

       

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        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

      ===================================================================

       

      I have an ATI Radeon HD 4620 graphics card and I'm running Windows 7 32bit. My system is an HP Compaq 8100 Elite PC -- Intel Core i5 3.33 GHz with 4GB of RAM. I have uninstalled and reinstalled the program and after working for about 2 weeks, it's come back. It was working great Wednesday and it stopped working this morning when I turned off my system. It has absolutely derailed all my projects.

       

      I did notice that on the front page of the discussons page there was a disclaimer saying that the current version of CS5 was 12.0.0.4 but I'm currently running 12.1.0.0

       

      Thank you in advance for all your help.

       

      Doug Coleman