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Windows 7 Crash and Restore Point Problem

New Here ,
May 24, 2012 May 24, 2012

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After installing several of the programs, my system crashed while I was running AVID Media Composer 6.0.1. To restart I had to use System Restore and restore the system settings to a date that preceeded my iCloud install. I can find many of the elements of the CS6 install, but I cannot find the program files. So I went to reinstall the programs on my computer and the Application Manager says they are already installed.

I need a way to either find the program files or to download and install the programs again.

Any ideas?

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Adobe Employee ,
May 24, 2012 May 24, 2012

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Hi Thurly2,

Try uninstalling the apps first through Programs and Features, if this fails then next try the Cleaner Tool.

http://www.adobe.com/support/contact/cscleanertool.html

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave

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