Reinstalling the software normally will not fix this kind of issue.
I'm not sure what 'feedback' you got from ADE when you did the
download. You should not have to go through this process. IF you have
registered with Adobe and obtained an Adobe ID, and then downloaded and
installed ADE, it will carry the registration information with it.
Libraries generally use Overdrive software, which checks for registered
copies of ADE or other ebook software on your computer during their
download process. When Overdrive finds that information, it will activate
ADE during the download process.
The normal process is:
Find the ebook on the library site and go through whatever process they
have to download it to your computer.
When the download starts, you should have an option as to whether to OPEN
or SAVE the ebook, and where to store it. Usually, when ADE is installed,
the location will be where the ADE library is located (My Digital Editions
Choose SAVE. The library will continue with the download process, open
ADE, and the ebook should appear in your ADE library.
Of course things can go wrong. For starters, if you did not register with
Adobe before you downloaded and installed ADE, then ADE might not open at
all, and the library will download the pointer file (ebooktitle.ascm) to
your computer. If this occurs, then you can 'grab' the ebook by finding
the file, then right-clicking on it and choosing 'Open With' from the
drop-down menu. ADE should show up in the list of programs that appear.
Choose ADE, and ADE should start to open the file.
ADE might open the ebook in Reading mode. If it does, then close the
ebook. Then, go to Library mode, and click on the small arrow next to the
word 'Library'. A drop-down menu will appear. Select 'Add Item To
Library', and ADE will open another window asking you to tell it what ebook
and where that ebook is. Fill in the information and ADE will add the
ebook to your library.
Thanks for your email. I am registered with ADE (when I checked on ADE it says my computer is authorized). Do I also have to be authorized with the Overdrive program?
I tried your suggestion with choosing save instead of open and an error came up saying:
Error on local file open #2038
Also when I chose Save I checked the box to say always Save on this computer and I probably shouldn't have cause now I don't have the option to save or open.
When I originally installed ADE and and the Overdrive software it worked fine. I had a problem with my Mac last week and had to uninstall and reinstall both ADE & Overdrive and consequently suffered this current download problem. Now I'm a little lost as to what to do next. If you could offer any further suggestions I would really appreciate it.
I have some limitations on offering suggestions. I'm a Windows XP guy -
and you're on a Mac. Also, you mention that you have both ADE and
Overdrive installed on your computer, so I'm not sure whether you think
both work together on your computer or which one you used at which point in
time. Let me leave the Windows-Mac thing alone for a moment and work on
the other stuff.
The library uses Overdrive. You do not need to have Overdrive installed on
your Mac just because the library uses it on their computers. The normal
process is for the library's Overdrive system to hand off a small file to
your computer, and then, the library's Overdrive system will start ADE to
process that file. This is the =====.ascm file you mention.
I think we might be able to work out something here. You know where the
.ascm file is. So, you can click on it and choose whatever Mac's
equivalent to 'open with xxx program' is. When that dialogue starts,
choose to use ADE for the program. ADE then should decode the .ascm file,
go out to the location of the ebook on the internet, download it to your
Mac and place it in ADE's My Digital Editions library. ADE should record
the ebook's title in its Library.
The 'small problem' you mention may be at the heart of your issues. There
have been some upgrades to Mac OS as well as Overdrive software. And as
you know, any changes to software like that can cause operational
Hope this helps!
Thanks for your suggestion but I still get the same error message when I tried it.
The only reason I have Overdrive installed on my computer is because my library suggested it. I don't really think I need it as when downloading all I use is ADE to transfer ebooks.
I had just done a Mac OS update prior to all the trouble so I think that is responsible for all this trouble.
Any other suggestions? Thanks.
Lion is not compatible with ADE. If that was your upgrade....
Alternative ideas: download the .ascm file to your Mac and use iTunes to
open it - that 'should' work.
Another idea: ditch Overdrive if iTunes works for you...
I tried to use iTunes but because I clicked the box to always use ADE to open the downloaded ebook, that window doesn't come up now so I can't choose to use iTunes instead. Do you now how I can undo the click??
I have Mac OS X 10.6.8 version. Do you know if this is compatible with ADE? If it isn't which versions are compatible and how do I go about ditching the incompatible version and downloading the compatible one?? Thanks.
I can't tell you much about your Mac OS or how to undo the 'click'. On a
Windows computer, you have an option that lets you change the program
assigned to your files, and I 'assume' that a Mac would have the same
option - I just don't know how to do that.... Sorry!