7 Replies Latest reply: May 25, 2012 10:05 PM by SG... RSS

    Blur Gallery Failure

    ageless1 Community Member

      The blur gallery in photoshop CS6 has stopped functioning properly. When you activate one of the blur filters in the gallery the window changes to the gallery interface but the cursor remains as whichever tool was previously selected. Any thoughts on how to rectify this. It was working ok so I am assuming it was affected by an update but I've been wrong before. Is there any way to view and uninstall updates?

        • 1. Re: Blur Gallery Failure
          R_Kelly Community Member

          The first thing i would try is resetting the photoshop preferences:

           

          From the help manual:

           

          Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

           

          New Preferences files are created the next time you start Photoshop.

          • 2. Re: Blur Gallery Failure
            ageless1 Community Member

            Thanks, that was one of the first things I tried.

            • 3. Re: Blur Gallery Failure
              R_Kelly Community Member

              Usually the common cause is your graphics card drivers.

               

              What operating sytem and make/model of graphics card?

               

              If you on windows it's possible windows "updated" your graphics card driver without you knowing.

               

              You could check on the card makers website and see if you have the newest driver version installed.

              • 4. Re: Blur Gallery Failure
                R_Kelly Community Member

                Another thing to try is setting Photoshop (Edit)>Preferences>Performance>Advanced Settings(under Use graphics processor) to Basic

                and see if that makes a difference. (restart photoshop after changing)

                 

                Also unchecking Open CL if enabled may help.

                • 5. Re: Blur Gallery Failure
                  ageless1 Community Member

                  It's a brand new system running twin Nvidia GTX 590s. I have the updates setup to check for updates but not to install them automatically so I know there hasn't been an update to the video driver. Might be a windows update though, wouldn't be the first time one of those has caused me grief. I am currently downloading a clean copy of PS from the cloud and if I haven't got it sorted by the time it has finished downloading I will uninstall PS and try a fresh start. I will try the GPU settings in the prefs, that is something I haven't tried yet. Thanks a lot for your time it has been helpful. I will let you know what happens.

                  • 6. Re: Blur Gallery Failure
                    ageless1 Community Member

                    The re-install seems to have fixed it. Thanks very much for your help it is appreciated.

                    • 7. Re: Blur Gallery Failure
                      SG... Employee Hosts

                      Hi,

                       

                      Another quick check you can try is to bypass GPU use altogether and see if that changes the behavior.

                      1. Turn off OpenGL.  
                      1. Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
                      2. In the Performance panel, deselect Use Graphics Processor. Click OK.
                      3. Restart Photoshop, and perform the same function.

                       

                      There have been no updates to Ps core code. The CSXS Infrastructure 3.0.1 update has no bearing on what you're describing.

                       

                      regards,

                      steve