2 Replies Latest reply: May 26, 2012 10:41 PM by LM02 RSS

    PS CS6 upgrade mac, install error

    LM02 Community Member

      Hello,

      I just received the upgrade to PS CS6 for Mac.  I currently have PS CS3.

       

      I tried installing, but the installer aborts about 2% into the installation process.  when I click on the error description I get this:

       

      Exit Code: 22 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW041 ...

      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 0 error(s), 0 warning(s)

      FATAL: DW041: INSTALLDIR cannot be the root path -------------------------------------------------------------------------------------

       

      I tried the following, reboot after each process and tried to install each time:

      1. checked the HDD to make sure there's no issue with the drive

      2. repaired permissions

      3. checked for space: there is 45G free space on /Application

      4. uninstall PS CS3 (kept the preference file)

      5. boot into Safe Boot mode

      6.  install from two different admin accounts

       

      all comes back with the above error.

       

      do I have a bad disk, or is there something else I should try?  the error code almost sounds like it's trying to install in / and not in /Applications or something (install program not setting the INSTALLDIR variable correctly...?)

       

      any help is much appreciated.

       

      machine info:  MacPro 10.6.8 with all the updates