9 Replies Latest reply: Jun 2, 2012 8:14 PM by pwillener RSS

    Flash Player suddenly stopped working on my computer completely!

    Marshaln Community Member

      So I tried out the Adobe Photoshop trial, and when that trial expired, I uninstalled it using Revo Uninstaller, and I think that may have accidentally uninstalled Adobe Flash Player from my  computer entirely. None of my browsers can show Youtube Videos, Pandora Radio does not work,  and when I go to click on a link from Google, it's just a white screen and does not redirect me to the link, although Flash games do work for some odd reason.

      I use Google Chrome, have deleted browsing cache, Flash cache, and attempted to re-install Adobe Flash Player onto my computer, but when I go to install it on chrome, it says that flash is built in. When I go to install it on Firefox, I click download and nothing ever pops up.

      If anyone can help me, I'd really appreciate that very much!

        • 1. Re: Flash Player suddenly stopped working on my computer completely!
          pwillener ACP/MVPs

          It would help if you told us what OS you are using.

          • 2. Re: Flash Player suddenly stopped working on my computer completely!
            Marshaln Community Member

            Sorry, I'm using Windows 7. And I had to use my phone to post this reply because the reply button on my computer wasn't doing anything, but I'm not sure if that's Java or not.

            • 3. Re: Flash Player suddenly stopped working on my computer completely!
              Sunil_Bhaskaran Adobe Employee

              Hi,

               

              Google Chrome is installed with Flash Player. Using Google Chrome, could you please go this page and see the version of Flash Player? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

               

              The following page has the detailed information on downloading and installing Flash Player on Windows using Mozilla Firefox: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Fla sh_Player_for_Firefox

               

              If downloading doesn't work, refer to: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#ins tall_in_a_firewall_proxy_server_environment

               

              Thanks,

              Sunil

              • 4. Re: Flash Player suddenly stopped working on my computer completely!
                Marshaln Community Member

                I did everything you told me to, but flash still does not work. When I finished uninstalling and reinstalling the lastest version of flash and click on your first link, I still cannot see the little movie that it tries to display.

                • 5. Re: Flash Player suddenly stopped working on my computer completely!
                  pwillener ACP/MVPs

                  Can you try a clean install, as described in http://forums.adobe.com/thread/928315

                   

                  If Flash Player still does not work after this, please list all files you have in

                  • C:\Windows\system32\Macromed\Flash
                  • C:\Windows\syswow64\Macromed\Flash

                  as well as the contents of the FlashInstall.log files from both above folders.

                  • 6. Re: Flash Player suddenly stopped working on my computer completely!
                    Marshaln Community Member

                    Sorry for the delay, the clean install did not work unfortunately. Here is the information you requested.

                     

                    C:\Windows\syswow64\Macromed\Flash

                    • FlashInstall

                    =O====== M/11.2.202.235 2012-05-29+21-53-15.099 ========

                    0000 [I] 00000010 "C:\Users\Marshal\AppData\Local\Temp\{BBA17047-6BC6-49DE-893E-BD5BF85DCBD1}\InstallFlashP layer.exe" -install -skipARPEntry -iv 1 -au 4294967295

                    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

                    0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                    0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                    0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                    0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                    0008 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

                    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

                    0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                    0012 [W] 00001036 Software\Opera Software/Plugin Path 2

                    0013 [I] 00000014 C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll

                    0014 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

                    0015 [I] 00000017 C:\windows\SysWOW64\Macromed\Flash

                    0016 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

                    0017 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                    =X====== M/11.2.202.235 2012-05-29+21-53-16.413 ========

                    • flashplayer.xpt
                    • FlashPlayerUpdateService
                    • FlashUtil32_11_2_202_235_Plugin
                    • mms
                    • NPSWF32_11_2_202_235.dll

                     

                    C:\Windows\System32\Macromed\Flash

                    • FlashInstall

                    =O====== M/11.2.202.235 2012-05-29+21-53-09.266 ========
                    0000 [I] 00000010 "C:\Users\Marshal\Downloads\install_flash_player_64bit (2).exe"
                    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                    0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                    0005 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
                    0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                    0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                    0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
                    0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
                    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
                    0011 [W] 00001036 Software\Opera Software/Plugin Path 2
                    0012 [W] 00001036 Software\Opera Software/Plugin Path 2
                    0013 [I] 00000014 C:\windows\system32\Macromed\Flash\NPSWF64_11_2_202_235.dll
                    0014 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe
                    0015 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
                    0016 [I] 00000011 1
                    =X====== M/11.2.202.235 2012-05-29+21-53-18.155 ========

                    ?=O====== M/11.2.202.235 2012-05-29+21-55-41.907 ========
                    0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe" 
                    =X====== M/11.2.202.235 2012-05-29+21-55-46.167 ========

                    ?=O====== M/11.2.202.235 2012-06-02+01-14-07.933 ========
                    0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_11_2_202_235_Plugin.exe" 
                    =X====== M/11.2.202.235 2012-06-02+01-14-10.829 ========

                    • FlashUtil64_11_2_202_235_Plugin
                    • NPSWF64_11_2_202_235.dll

                     

                     

                    I'm not entirely sure what all of this information means, but hopefully someone does.

                    • 7. Re: Flash Player suddenly stopped working on my computer completely!
                      pwillener ACP/MVPs

                      This looks all perfectly correct; no installation errors or warning, and all required files are where they should be.

                       

                      You mention "white screen" in your original post; could it be a display adapter driver problem?  Can you check if updating your device driver will improve the situation?  See http://forums.adobe.com/thread/945765

                      • 8. Re: Flash Player suddenly stopped working on my computer completely!
                        Marshaln Community Member

                        Here's my driver information, but I tried to update it and it was up to date, so I don't think the driver is the issue.

                        Driver Info.JPG

                        Here's the White Screen that I get when I click on a link from Google; the page simply doesn't redirect, so I've been using Bing Search Engine for the meanwhile.
                        White Screen.jpg

                        I also thought it might help if I showed some of the other issue I'm having, such as Youtube Videos not displaying anything, the Pandora Radio website not initializing, and the Intel website not completely loading when I tried to manually update my Graphics Driver instead of the "Update Driver..." option as displayed in the first image.

                        Youtube.jpg

                        Pandora.jpg

                        Intel.jpg

                         

                        I'm beginning to question whether or not the issue is Adobe Flash, but perhaps Java, but then again, I don'

                        t know too much about computers, so for all I know, the issue could be anything.

                        • 9. Re: Flash Player suddenly stopped working on my computer completely!
                          pwillener ACP/MVPs

                          Your graphics driver is not really old, but a tiny bit old.

                          Can you check with this tool if it finds a newer driver: http://www.intel.com/p/en_US/support/detect

                          I found that this driver update tool does not work well on Firefox; try it on Internet Explorer.

                           

                          I don't know anything else that could cause the problem you are seeing.  You mentioned Java, what version do you have installed?  (http://www.java.com/en/download/testjava.jsp)