Sounds like some of the dialog boxes are not behaving, as they should.
Usually, that indicates a problem with the video driver.
What is the make/model of your display adapter (card, or chip)?
What is the version/date of the installed video driver?
Is that the very latest from nVidia, or AMD/ATI?
Thanks for pointing me in the right direction, Bill. My video card driver was up to date according to Device Manager, but I went to AMD's website (I have a Radeon HD 6850) and found that their most recent driver for my card was dated later than that listed in Device Manager. I downloaded that and it installed a program called Catalyst that manages the video card, including updating the drivers. To be succinct, there was no change in Premier and after some digging I've come to the conclusion that my computer is reading drivers from System 32 but the new drivers I've installed are in a different place (C:/AMD/...). Any ideas on my next move? Can I just install this package into System 32? Is there a way to tell my comp to look for the drivers in the other folder? Thanks for any help everyone; much appreciated.
The install software for device drivers SHOULD take care of the system registry entries to tell Windows where to look
If that did not happen, I think you need to contact AMD technical support, since this is not something that PreElements controls