7 Replies Latest reply: Dec 25, 2012 6:51 PM by Chris Cox RSS

    DynamicLink Help Photoshop cs6

    rsquinny Community Member

      I just finished making a gif, and was ready to make another one but when I tried importing video frames to layers it said the dynamic link was not available. Please Help I am also still in the trial version.

        • 1. Re: DynamicLink Help Photoshop cs6
          Curt Y Community Member

          Were you trying to import this video from another product, or just your hard drive?

           

          If the latter sometimes just re-booting with solve the problem.

          • 2. Re: DynamicLink Help Photoshop cs6
            rsquinny Community Member

            i was importing the video from a folder on my desktop.

            • 3. Re: DynamicLink Help Photoshop cs6
              JJMack Community Member

              Was the media server missing http://forums.adobe.com/message/4400177#4400177 

              Also with CS6 you can open you video and not be limited to the 500 frames import supports.

              • 4. Re: DynamicLink Help Photoshop cs6
                Meredith Payne Stotzner Adobe Employee

                Hi rsquinny,

                Has your issue been resolved?

                If not, would you please verify the following:

                1. Virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)
                2. Ensure you have the latest version of QuickTime
                3. Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.

                       - If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)

                    - If unsuccessful, please capture the full error message text.

                4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.

                - If that is successful, are you now able to use Photoshop without issue?

                Thanks,

                Meredith

                • 5. Re: DynamicLink Help Photoshop cs6
                  KarenTomp Community Member

                  I'm dealing with this same issue today. I worked through each step of your resolutions, Meredith, and I was finally able to open my video clip with #4 after the others didn't work. Like rsquinny, I had successfully worked on another clip, but had this issue when opening the second one. I'm using CS6, and I'm excited about working on motion video products with all the new tools available. Thank you for posting multiple solutions for this issue.

                  • 6. Re: DynamicLink Help Photoshop cs6
                    Harry_NZ Community Member

                    Hi, I have photoshop CS6 extended and tried opening a video for the first time today- no good.

                     

                    I've tried all suggestions made here but still no go.

                    The video will open from bridge no problem.

                     

                    In photoshop the error box pops up "dynamiclinkmediaserver has encountered an error" [..\..\Src\DirectoryRegistry.cpp-283]

                     

                    After waiting 3 minutes the "reading video format" dialog box finally disappears and is replaced with "could not complete your request because the DynamicLink Media Server is not available"

                     

                    Any further ideas greatly appreciated.

                    • 7. Re: DynamicLink Help Photoshop cs6
                      Chris Cox Adobe Employee

                      First, make sure you've installed all the updates for CS6.  You should be on Photoshop 13.0.3 or 13.1.1.