7 Replies Latest reply on May 28, 2012 6:29 PM by Powered by Design

    PLEASE HELP!! Can't capture video


      I have a canon Vixia HF m31 video camera and when i try to capture in premiere pro CS5.5 the camera doesnt want to capture.  I can see that it is plugged in and i know the driver was installed correctly but when I have the capture screen open it says that the device is offline and no matter how many different settings I try to change it still says its offline and i can't control it or anything.  The video camera is in the proper playback mode and computer mode is selected when asked.  It plugs in through USB and there are no other ports to plug it in through.  Please help!! I can't even use my video camera because i can't load it with premiere pro.  Thanks!