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It might not be a video driver issue. Screens can go white in many programs when the processing is maxed out. As long as the process completes, I would live with that.
Isn't the DHTML still an issue. Also is this a 7 project that was upgraded from 5? If it is, the nature of the patch is that you may need to reimport from 5 to 7 with the patch applied. It doesn't fix all issues with upgrades created before the patch.
If your co-workers cannot get Help | Updates to work, you can download the patch once from Adobe's site and they can both apply it. Look for Downloads.
Thanks Pete - our upgrade was from 6 to 7. There was no blank spot with 6, but we'll live with it for now! My coworkers did get the upgrade, but that whole thing was a bit strange. Bottom line is that they got it. I'll be checking DHTML tomorrow morning.
For what it's worth, I've only ever been aware of one issue with RoboHelp and video drivers. That one was centered around the NVIDIA drivers back around version X4 or X5 I think. As I recall, upgrading the drivers did correct the issue. But instead of missing or partial screens, the issue was that RoboHelp would totally freak out and close unexpectedly. Particularly when working with images.