4 Replies Latest reply: May 31, 2012 1:32 PM by David-in-CA RSS

    Acrobat 8.1.7 -- Error 1920.Service Print Spooler?

    David-in-CA Community Member

      I have a valid key on an installed version of Adobe Acrobat 8.1.7. (AA8 Standard installed on a XP system) 


      It fails to create a PDF document and the Error 1920 apprears before it shuts down.


      When, per representative suggestion, I attempt to uninstall it and then re-install with the valid key, it then reports:

      Error 1920.Service Print Spooler (Spooler) failed to start.  Verify that you have sufficient priviledges to start system services. 


      I verified that I have a valid key on My Adobe using my email address, etc. 


      But I see no way out of this 'dead end'.  


      After attempting to remove or repair the installation in add/remove programs, I get the support info: 


      Adobe Acrobat 8.1.7 - CPSID_50029


      But when I go there I see nothing that tells me how to fix the problem.


      How do I unstall and re-install this so I can continue to use my AA8 on my XP system?