3 Replies Latest reply: May 29, 2012 11:23 PM by fuzzybabybunny RSS

    Photoshop CS6 Trial crashes constantly with 3D objects

    fuzzybabybunny Community Member

      Photoshop CS6 is extremely unstable for me when I try and do any 3D editing. It crashes when I try to move, scale, and otherwise orient the object. It crashes when I try to do Snap to Ground Plane. When it doesn't crash at Snap to Ground Plane, the command doesn't work and nothing snaps to the ground plane.

       

      Here's a 1 minute video of it crashing. The first part shows that I've already defined the ground plane. The second part shows me wanting to put a peice of furniture into the room and finding the Snap to Ground Plane option. When I click it, the program crashes.

       

      http://www.youtube.com/watch?v=X46rIuJKJ_E

       

      I already have the latest drivers for my HD 5650, and I can't upgrade my video card because it's a laptop.

       

      Any options short of spending $1000+ to get a new video card?

       

      Screenshots of my preferences - if I disable the use of my graphics processor I no longer have any 3D functionality in Photoshop, if I set my drawing mode to Advanced and place checkmarks on things it crashes as well:

       

      http://www.victorlinphoto.com/photodownloads/PSCS6Preferences1.JPG

      http://www.victorlinphoto.com/photodownloads/PSCS6Preferences2.JPG

      http://www.victorlinphoto.com/photodownloads/PSCS6Preferences3.JPG

       

       

      System Info:

       

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

      Operating System: Windows 7 64-bit

      Version: 6.1

      System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 2

      Logical processor count: 4

      Processor speed: 2660 MHz

      Built-in memory: 8046 MB

      Free memory: 4392 MB

      Memory available to Photoshop: 3255 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Basic

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: ATI Mobility Radeon HD 5650

      Display: 2

      Display Bounds:=  top: 0, left: -1920, bottom: 1080, right: 0

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

      Video Card Number: 1

      Video Card: ATI Mobility Radeon HD 5650

      OpenCL Unavailable

      Driver Version: 8.723.8.2000

      Driver Date: 20100920000000.000000-000

      Video Card Driver: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Video Mode: 1920 x 1080 x 4294967296 colors

      Video Card Caption: ATI Mobility Radeon HD 5650

      Video Card Memory: 1024 MB

      Video Rect Texture Size: 16384

      Serial number: Tryout Version

      Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\

      Temporary file path: C:\Users\Admin\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 218.9G, 29.4G free

      Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\

      Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libeay32.dll   The OpenSSL Toolkit   0.9.8g  

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

         ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Sumi-e 13.0

         Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Targa 13.0

         Texturizer 13.0

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         Torn Edges 13.0

         Twirl 13.0

         U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Water Paper 13.0

         Watercolor 13.0

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      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CS6 Trial crashes constantly with 3D objects
          Curt Y Community Member

          Not a expert at reading this stuff but if I see correctly you can increase the ram to PS by 2 gig, and that will leave about  2.2 gig for computer which is plenty.

           

          Also, you are using an old video card driver 8.7xx.  The best ATI driver now is the 12.2.  THe latest 12.4 has some problelms with CS6.

           

          You do not need an expensive card, what you have is fine.

          • 2. Re: Photoshop CS6 Trial crashes constantly with 3D objects
            SG... Employee Hosts

            Hi,

             

            What is your laptop manufacturer and model? It most likely is the video card driver given the reported driver date. Have you faired any better using the 64-bit version of Ps?

             

            regards,

            steve

            • 3. Re: Photoshop CS6 Trial crashes constantly with 3D objects
              fuzzybabybunny Community Member

              Thanks for the replies. I got it working through a driver update (Sony VPCEB)

               

              The problem was that I have a Sony laptop with an ATI card, and when I try to download the latest Catalyst from AMD I get an error during install saying that I *have* to get my driver updates from Sony because Sony has configured the video card to work with certain hardware on the laptop in a certain way. The driver I already had was the latest update Sony had for my laptop, so I thought I was painted into a corner - Sony's update is years old and the official ATI update refused to install.

               

              I went and searched and got the Catalyst 12.2 Pre-Certified bundle and luckily that did NOT have the Sony check for some reason. I installed that just fine and it works. So far it doesn't seem to have broken anything. FYI the version is Catalyst 12.2, but the actual video driver is 8.950.0.0

               

              I'm now going to make a seperate post about how I can't get textures and snap to ground plane to work.