Hello. I purchased InDesign CS6 and installed it on two laptops. When I log into Adobe.com it says that my serial number has been activated, however on both laptops, the Deactivate button is grey (unavailable) and I'm still asked whether I would like to continue my Trial. When I try to Licence This Software, and enter the serial number it says 'Serial Number you provided is valid, but a qualifying product could not be found on this computer". Please help!
Sounds like you bought an upgrade and it should be noted here if you had an earlier version and it was part of a suite, you have to upgrade the entire suite.