25 Replies Latest reply: Nov 4, 2013 5:44 AM by Cody Powell RSS

    flash pro termination

    asdqwxvb ds

      When I wanted to run the FlashPro CS6, shareware, I encountered the error message

       

      " FlashPro encountered a fatal exception. FlashPro will now terminate.

      A log of the program's internal state at the time of the exception has been saved in this file on your desktop:

      FlashPro crash log .mdmp

      Please report this exception by entering a bug with the log file.

      This file will help us in tracking down the source of the error."

       

       

      Other CS6 programs like photoshop can be used well.

      What do I have to do?

        • 1. Re: flash pro termination
          sinious MVP

          What it says. Contact tech support email and attach the file. They will help you.

          • 2. Re: flash pro termination
            esio2074

            Your reply is not funny!

            WHERE is this tech support email?

             

            The "Bug Report Form":

            https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&promoid=EWQQL

            is useless, since I cannot attach this crash log file.

             

            I'm currently evaluating Flash CS6 and I got the same message.

            File name: FlashPro crash log (1).mdmp

             

            "Please report this exception by entering a bug with the log file."

            Where? How?

            • 4. Re: flash pro termination
              Jose_Flash_ookken Adobe Employee

              Please follow this process before launching the application.

              1. Launch the application

              2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

              3. Delete the professional setting Yes/ no pop up would appear

              4. Select YES

               

              or

              Install and uninstall the fonts installed in your system , then launch the application again. Some of the fonts may be corrupted in your system.

               

              Please let me know if its works for you.

              • 5. Re: flash pro termination
                sudeshna sarkar Adobe Employee

                Hi ,

                 

                If possible can you try the scenario where Flash Professional crashed on any Mac system and then copy the crash dump generated and send it across to us for investigation.

                 

                We will check and let you know what was causing this problem.

                 

                Further if there is any backup file generated when Flash crashed , you can send that fla also to us.

                 

                Thanks and regards,

                Sudeshna Sarkar

                Adobe Flash Professional Team.

                • 6. Re: flash pro termination
                  Mike 237

                  If I go to https://bugbase.adobe.com/ and click 'Add bug', none of the dropdown options relate to the problem that I and asdqwxvb ds are experiencing!

                   

                  The messaging that you get with the error is so unhelpful...

                  'Please report this exception by entering a bug with the log file'

                   

                  How does that explain to me what I'm supposed to do!?

                   

                  Could someone please give me an email address I can send this file to??

                   


                  • 7. Re: flash pro termination
                    esio2074 Community Member

                    "Further if there is any backup file generated when Flash crashed , you can send that fla also to us."

                     

                    Sorry, no backup/recovery fla files available.

                    But I do have now 3 crash log/dump files:

                    FlashPro crash log (1).mdmp

                    FlashPro crash log (2).mdmp

                    FlashPro crash log (3).mdmp

                     

                    I can send you these files if you tell me WHERE I can actually send them!

                    Adobe's bug report is useless since there's no Flash CS6 option and e-mail address' are nowhere to be found.

                     

                    I tried to reproduce the error but no success. So far it happened three times in Flash CS6.

                    Generally it happened after a "Replace existing content" operation ("Resolve Library Conflict" popup).

                    I copied a movieclip with other nested and tweened movieclips, and one or two bitmaps.

                    There was a library conflict because I deleted one or two bitmaps OR changed the JPG compression setting (don't remember, could be a combination of both).

                    Since something appeared weird (I think the bitmap was not visible), I repeated the copy operation.

                    Since the result was still strange (don't remember what), I inspected the movieclip in question.

                    In that movieclip, all media layers and frames, at least appeared as usual.

                    BUT the top-most layer with AS code had frames added, probably as many times as I repeated the copy operation.

                    A few seconds after that Flash CS6 crashed.

                     

                    The same day (May 30:th) it happened a second time - I stubbornly tried to do same thing - and it crashed, however the second time the crash occured faster (I think I never got a chance to inspect the movieclip).

                     

                    Flash CS6 crashed again June 5:th, however this time it was a different file. But it also involved solving a library conflict.

                     

                    In May, Photoshop CS6 did also crash several times, but after upgrading my gfx drivers on my old laptop and/or selecting/deselecting some GPU acceleration option in Preferences, the crashes stopped. However this might be a memory issue, since I have only 3GB of memory on my laptop and I had several Adobe programs opened and Firefox.

                    No crash logs from Photoshop.

                     

                    I'll try to replicate this on my new iMac...

                     

                    Regards,

                    Greg

                    • 8. Re: flash pro termination
                      emmmily257

                      I'm having the same problem as the original poster, except I get the "fatal exception" error every time I open Flash. I'm able to work for about 30 seconds, then the program terminates itself. It's really getting frustrating and I can't finish any of my work! Is there really no one who can tell us what to do to fix this?

                      • 9. Re: flash pro termination
                        BelcaB

                        Just had the same problem today twice. Does anybody knows how to fix this?

                        • 10. Re: flash pro termination
                          varut3010 Community Member

                          work.png

                          Help with file fla. Opened not too quick ..

                          File link here .. "" http://zidofile.com/hqc7z5 "".

                          Send to Email me >> varut3010@hotmail.co.th <<.

                          Thank you very much.

                          • 11. Re: flash pro termination
                            Yung_Hatrack Community Member

                            ※※BUMP※※

                            Having the same Fatal Exception error inconsistently. Occasionally when I click an object, it pops that dialog box up, and then remains stubbornly usesless.  Once it managed to recover my project, the other times no.  I'd really LOVE to report the bug, but cannot figure out where.  Normal bug report form has no attach function, bugbase doesn't list Flash Pro.  I've got three dump logs and counting, happy to send 'em across as soon as someone figures out where they're supposed to go.  Getting a bit irritating, particularly as the deadline looms.

                            • 12. Re: flash pro termination
                              FJRosario

                              I'm running into this issue as well; trying to run a JSFL script from a web app we've built. Where can I submit a bug report and dump for this issue?

                              • 13. Re: flash pro termination
                                moosefetcher

                                OK, I think I prematurely posted some thanks for the bugbase link. I've also realised there is no Flash CS6 option. Where do we send or post these (multiple) error log files?

                                • 14. Re: flash pro termination
                                  Cody Powell Community Member

                                  That site doesnt even list Flash, just Flash Player.

                                  Flash Pro is what quit, or crashed.. How do we upload our "Crash Log" that appears on desktop. (Which we cannot open)?

                                   

                                  Thanks,

                                  • 15. Re: flash pro termination
                                    dharmk Adobe Employee

                                    You can use one of the three options:

                                     

                                    1. If you have CC account, then upload the logs there and share the URL

                                    2. Use google drive or any other such file sharing service and share the URL

                                    3. Post a comment here, go to edit .. it will give you an option to upload the file (as shown in the little screenshot below)upload.png

                                     

                                    -Dharmendra

                                    • 16. Re: flash pro termination
                                      Cody Powell Community Member

                                      Thank you for your response "dharmk" and helpfulness. However, I am not allowed to send company files/info off to a "stranger".

                                      Is there any way to fix this on my end??.. Thanks again, C.P.

                                      • 17. Re: flash pro termination
                                        dharmk Adobe Employee

                                        Hi Cody,

                                         

                                        Unfortunately, there isn't much that we can tell from the screenshot. We need the logs for finding out the reason for crash. The crash dump doesn't contain any sensitive data.

                                         

                                        Regards,

                                        Dharmendra.

                                        • 18. Re: flash pro termination
                                          Cody Powell Community Member

                                          Thank you for your help!

                                           

                                          I will do that now

                                          • 19. Re: flash pro termination
                                            Cody Powell Community Member

                                            I already rebuilt the file.. so, no need to waste your time.

                                             

                                            Thanks anyways,

                                            • 20. Re: flash pro termination
                                              mhunter1964 Community Member

                                              I do not see any Edit option or way to attach a file here. The "bug" site would not allow me to attach the crash log.

                                              • 21. Re: flash pro termination
                                                Beylerbey

                                                Hello,

                                                 

                                                I need a help, Im getting FlashPro Crash every day. Please help!

                                                • 22. Re: flash pro termination
                                                  Beylerbey Community Member

                                                  I uploaded crash log at 4shared.com, here is the link:

                                                   

                                                  http://www.4shared.com/file/YpyauoUR/FlashPro_crash_log__1_.html

                                                   

                                                  Click small button below to download it.

                                                   

                                                  Please tell me whats wrong with my computer?

                                                  • 23. Re: flash pro termination
                                                    varut3010 Community Member

                                                    Thank you very much

                                                     

                                                    Date: Fri, 30 Aug 2013 18:12:10 -0700

                                                    [Personal / email removed]

                                                     

                                                    Subject: Re: flash pro termination flash pro termination

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                        Re: flash pro termination

                                                     

                                                     

                                                        created by Beylerbey in Flash Pro CC - General - View the full discussion

                                                     

                                                     

                                                     

                                                    I uploaded crash log at 4shared.com, here is the link:

                                                    http://www.4shared.com/file/YpyauoUR/FlashPro_crash_log__1_.html

                                                    Click small button below to download it.

                                                    Please tell me whats wrong with my computer? 

                                                     

                                                     

                                                     

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                                                    Message was edited by: sinious

                                                    • 24. Re: flash pro termination
                                                      mhunter1964 Community Member

                                                      I have had this issue for a long time and I really do not think there is a solution from Adobe. Flash crashes and they know it, but are either unwilling or unable to fix it. It happens on Mac and PC. I reinstalled windows and flash, and still have the problem especially when working with shapes. I had issues before with RAM causing the problem, so I may try to swap some out in they let me.

                                                       

                                                      I suggest saving as a different file name every 10 minutes. Sometimes when Flash crashes on auto save or just when I try to save-as, it will corrupt the file and everything is gone. "Unexpected file format"... That has cost me at least 40 hours of work.

                                                       

                                                      Uploading a crash log or asking them for help is useless. They will ask you what the ambient air temperature was and which way you were facing when the error occured.

                                                       

                                                      Just Google "Flash crashes" and see what you get

                                                      • 25. Re: flash pro termination
                                                        Cody Powell Community Member

                                                        Well Ladies & Gentlemen, the Solution to my Flash Pro Crashes have been due

                                                        to working off a server. I simply save to a folder on my desktop and backup

                                                        to the server before I leave for the day. No More Crashes!!!... Thanks