1 Reply Latest reply on May 30, 2012 4:43 AM by Peter Spier

    indesign crashes

    Reddi3

      Indesign CS5 crashes for a user here when she leaves indesign open and then the win 7 goes into sleep mode then she reopens it. The event output is as below. The message that actually appears is that the program has stopped working. I have renamed the 2 preferences files in the program version folder.

       

      Log Name:      Application

      Source:        Application Error

      Date:          29/05/2012 16:20:45

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      X

      Description:

      Faulting application name: InDesign.exe, version: 7.0.0.355, time stamp: 0x4bad00be

      Faulting module name: Public.dll, version: 7.0.0.355, time stamp: 0x4bad0027

      Exception code: 0xc0000005

      Fault offset: 0x00038737

      Faulting process id: 0xbcc

      Faulting application start time: 0x01cd3d8769427222

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll

      Report Id: dbce4cce-a9a1-11e1-a750-54f23692aa0c

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2012-05-29T15:20:45.000000000Z" />

          <EventRecordID>3113</EventRecordID>

          <Channel>Application</Channel>

          <Computer>acerm4-PC.uk.clarinsgroup.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>InDesign.exe</Data>

          <Data>7.0.0.355</Data>

          <Data>4bad00be</Data>

          <Data>Public.dll</Data>

          <Data>7.0.0.355</Data>

          <Data>4bad0027</Data>

          <Data>c0000005</Data>

          <Data>00038737</Data>

          <Data>bcc</Data>

          <Data>01cd3d8769427222</Data>

          <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe</Data>

          <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll</Data>

          <Data>dbce4cce-a9a1-11e1-a750-54f23692aa0c</Data>

        </EventData>

      </Event>