7 Replies Latest reply: Jan 18, 2014 6:08 PM by Oubadah

Media encoder is killing my file

whatalotofrubbish May 31, 2012 7:13 AM

I have a windows video file that works fine when I run it.

I used the Adobe Media Encoder CS5.5 to try to convert it into flv format.

It attempts to load the file, but gives up, saying that the file has a bad header.

After that, the file HAS a bad header, and no longer works.

Luckily I had back up copies so I was able to replace the 12 +megabyte file.

I can reproduce the problem every time, using my back up copies.

The file is on line at http://www.slaithwaitemoonraking.org/images/movies/MoonRaking2.wmv

Other files encode to .flv with no problem, so it must be a problem this file alone.

Regardless of a file error, Media Encoder should not make changes to a file just by accessing it.

Has anyone else had this problem?

1. Re: Media encoder is killing my file

Jim Simon May 31, 2012 8:03 AM (in response to whatalotofrubbish)

Same thing happens here.
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2. Re: Media encoder is killing my file

whatalotofrubbish May 31, 2012 8:56 AM (in response to Jim Simon)

Did you try it direct on the on line example or download it first?
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3. Re: Media encoder is killing my file

Larry Sullivan May 31, 2012 11:26 AM (in response to whatalotofrubbish)

Can also confirm this on Windows7, although it doesn't happen when I import in into AME CS6 on the Mac. One clue might be the non-western characters that show up in the Inspector when I open it in Quicktime X, see attached screenshot.

I'll log a bug about AME altering the header of this file on Windows, we shouldn't be doing that...
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4. Re: Media encoder is killing my file

whatalotofrubbish Jun 1, 2012 2:16 PM (in response to Larry Sullivan)

Thanks for logging that. Perhaps you could add an upddate if anything is done about it.
For reference, I am also using Win7 64 bit.
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5. Re: Media encoder is killing my file

Larry Sullivan Jun 19, 2012 2:26 PM (in response to whatalotofrubbish)
Engineering is looking into this and had some questions about your file:

What encoder was used to create it?
Version number of encoder
Localization language on system it was created
Can you provide us with another sample file?

If you have any of this info please email me or just post answers here

Thanks!
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6. Re: Media encoder is killing my file

whatalotofrubbish Jun 19, 2012 3:21 PM (in response to Larry Sullivan)

I don't know what encoder was used to create the file as it is quite an old one.
The version of the Adobe Media encoder that I was using which caused the problem is 5.5.1.12(64bit)
The language would be English English as opposed to USA English
I don't have another file other than the one that I had a problem with. You can download a copy of this file at the following address:
http://www.slaithwaitemoonraking.org/images/movies/MoonRaking2.wmv

Anything else I an help with please ask.
Howard Walker
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7. Re: Media encoder is killing my file

Oubadah Jan 18, 2014 6:08 PM (in response to whatalotofrubbish)

2014 and this bug still exists. Not only is media encoder unable to open the file, but it leves it destroyed as well.
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