4 Replies Latest reply: Jun 20, 2012 2:03 PM by alternapopmac RSS

    Extension Manager "unexpectedly quit" after initial install

    alternapopmac Community Member

      I can't get Adobe Extension Manager to open at all after an initial install.  It crashes with an "unexpectedly quit" error.

       

      I used AAMEE 3.0 to create an install package, then installed CS 6.

       

      I moved the AdobeUpdaterAdminPrefs.dat file out of its folder and then I updated all CS 6 apps using the built-in updater.  I then put the .dat file back.

       

      I modified the Acrobat 'FeatureLockDown' file to prevent updates.

       

       

      To fix the crashing, I've tried deleting a couple of obvious Extension Manager preferences but that didn't help.   What else can I try?

       

      I installed it on 10.6.8.

       

      Thanks!

        • 1. Re: Extension Manager "unexpectedly quit" after initial install
          Xiaoyi Tong Adobe Employee

          If Extension Manager crashed when it is launched, a crash reporter window would pop up to show some technical data. Did you see that? Have you tried to download and install Extension Manager again( http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/AdobeExtensionManager 6.0All.dmg )?

          You can try following 2 things:

          1. ( Generate log files ) http://forums.adobe.com/message/4275082#4275082

          2. ( launch Extension Manager again with admin ) http://forums.adobe.com/message/4275109#4275109

          3. If steps above does not work, please paste the content of log here.

          • 2. Re: Extension Manager "unexpectedly quit" after initial install
            alternapopmac Community Member

            it runs when launched with admin (step 3 above) so what might that indicate?

             

            i've tried reinstalling and that didn't help.  I updated it to the latest version and tried reinstalling and leaving at an older version.  neither will open without crashing unless i use the terminal.

             

            thanks!

             

             

            -------

             

            Process:         Adobe Extension Manager CS6 [16256]

            Path:            /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6

            Identifier:      com.adobe.ExtensionManager

            Version:         "6.0.0.412" (6.0.412)

            Code Type:       X86 (Native)

            Parent Process:  launchd [146]

             

             

            Date/Time:       2012-06-01 12:37:10.449 -0700

            OS Version:      Mac OS X 10.6.8 (10K549)

            Report Version:  6

             

             

            Interval Since Last Report:          103208 sec

            Crashes Since Last Report:           10

            Per-App Interval Since Last Report:  5670 sec

            Per-App Crashes Since Last Report:   5

            Anonymous UUID:                      56FBB038-00A2-4C1E-B611-2A327A8F76A6

             

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

            Crashed Thread:  9

             

             

            Thread 0:  Dispatch queue: com.apple.main-thread

            0   libSystem.B.dylib                       0x94fb7afa mach_msg_trap + 10

            1   libSystem.B.dylib                       0x94fb8267 mach_msg + 68

            2   com.apple.CoreFoundation                0x9743e2df __CFRunLoopRun + 2079

            3   com.apple.CoreFoundation                0x9743d3c4 CFRunLoopRunSpecific + 452

            4   com.apple.CoreFoundation                0x9743d1f1 CFRunLoopRunInMode + 97

            5   com.apple.HIToolbox                     0x965e4e04 RunCurrentEventLoopInMode + 392

            6   com.apple.HIToolbox                     0x965e4bb9 ReceiveNextEventCommon + 354

            7   com.apple.HIToolbox                     0x965e4a3e BlockUntilNextEventMatchingListInMode + 81

            8   com.apple.AppKit                        0x92ffb595 _DPSNextEvent + 847

            9   com.apple.AppKit                        0x92ffadd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

            10  com.apple.AppKit                        0x92fbd1f3 -[NSApplication run] + 821

            11  com.apple.AppKit                        0x92fb5289 NSApplicationMain + 574

            12  com.adobe.ExtensionManager              0x000243c2 main + 1426

            13  com.adobe.ExtensionManager              0x00021fe5 start + 53

             

             

            Thread 1:  Dispatch queue: com.apple.libdispatch-manager

            0   libSystem.B.dylib                       0x94fde382 kevent + 10

            1   libSystem.B.dylib                       0x94fdea9c _dispatch_mgr_invoke + 215

            2   libSystem.B.dylib                       0x94fddf59 _dispatch_queue_invoke + 163

            3   libSystem.B.dylib                       0x94fddcfe _dispatch_worker_thread2 + 240

            4   libSystem.B.dylib                       0x94fdd781 _pthread_wqthread + 390

            5   libSystem.B.dylib                       0x94fdd5c6 start_wqthread + 30

             

             

            Thread 2:

            0   libSystem.B.dylib                       0x94fdd412 __workq_kernreturn + 10

            1   libSystem.B.dylib                       0x94fdd9a8 _pthread_wqthread + 941

            2   libSystem.B.dylib                       0x94fdd5c6 start_wqthread + 30

             

             

            Thread 3:

            0   libSystem.B.dylib                       0x94fdd412 __workq_kernreturn + 10

            1   libSystem.B.dylib                       0x94fdd9a8 _pthread_wqthread + 941

            2   libSystem.B.dylib                       0x94fdd5c6 start_wqthread + 30

             

             

            Thread 4:

            0   libSystem.B.dylib                       0x94fb7c0e mach_wait_until + 10

            1   libSystem.B.dylib                       0x9503f429 nanosleep + 345

            2   com.adobe.ExtensionManager              0x001eeae3 ScObjects::Thread::sleep(unsigned int) + 143

            3   com.adobe.ExtensionManager              0x001eeb43 ScObjects::Thread::wait(unsigned int) + 23

            4   com.adobe.ExtensionManager              0x001e583e ScObjects::BridgeTalkThread::run() + 332

            5   com.adobe.ExtensionManager              0x001ef04d ScObjects::Thread::go(void*) + 315

            6   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            7   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 5:

            0   libSystem.B.dylib                       0x94fe5aa2 __semwait_signal + 10

            1   libSystem.B.dylib                       0x94fe575e _pthread_cond_wait + 1191

            2   libSystem.B.dylib                       0x94fe73f8 pthread_cond_wait$UNIX2003 + 73

            3   com.adobe.ape.engine                    0x1354004f APXGetHostAPI + 2633743

            4   com.adobe.ape.engine                    0x132d162f APXGetHostAPI + 83439

            5   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            6   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            7   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            8   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            9   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 6:

            0   libSystem.B.dylib                       0x94fe5aa2 __semwait_signal + 10

            1   libSystem.B.dylib                       0x94fe575e _pthread_cond_wait + 1191

            2   libSystem.B.dylib                       0x94fe73f8 pthread_cond_wait$UNIX2003 + 73

            3   com.adobe.ape.engine                    0x1354004f APXGetHostAPI + 2633743

            4   com.adobe.ape.engine                    0x132d162f APXGetHostAPI + 83439

            5   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            6   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            7   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            8   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            9   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 7:

            0   libSystem.B.dylib                       0x94fb7b5a semaphore_timedwait_signal_trap + 10

            1   libSystem.B.dylib                       0x94fe56e1 _pthread_cond_wait + 1066

            2   libSystem.B.dylib                       0x950145a8 pthread_cond_timedwait_relative_np + 47

            3   com.adobe.ape.engine                    0x13540017 APXGetHostAPI + 2633687

            4   com.adobe.ape.engine                    0x1355920e APXGetHostAPI + 2736590

            5   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            6   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            7   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            8   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            9   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 8:

            0   libSystem.B.dylib                       0x94fb7b5a semaphore_timedwait_signal_trap + 10

            1   libSystem.B.dylib                       0x94fe56e1 _pthread_cond_wait + 1066

            2   libSystem.B.dylib                       0x950145a8 pthread_cond_timedwait_relative_np + 47

            3   com.adobe.ape.engine                    0x13540017 APXGetHostAPI + 2633687

            4   com.adobe.ape.engine                    0x136ce0c8 APXGetHostAPI + 4264072

            5   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            6   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            7   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            8   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            9   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 9 Crashed:

            0   com.apple.CoreFoundation                0x97413973 CFArrayGetCount + 67

            1   com.apple.CoreFoundation                0x974645fc _CFBundleTryOnePreferredLprojNameInArray + 60

            2   com.apple.CoreFoundation                0x974644a5 _CFBundleCopyLocalizationsForPreferences + 421

            3   com.adobe.ExtensionManager              0x000f24d4 CMacrFireworks9::Initialize() + 346

            4   com.adobe.ExtensionManager              0x0003e173 CMacrExtensionManager::AddFwToProductsListOnInit() + 85

            5   com.adobe.ExtensionManager              0x0003e470 CMacrExtensionManager::AddDwFwFlToProductsListOnInit() + 26

            6   com.adobe.ExtensionManager              0x0006c0f9 CMacrExtensionManager::Init() + 753

            7   com.adobe.ExtensionManager              0x000f967c COWLFrontController::Initialize() + 3502

            8   com.adobe.ExtensionManager              0x0010e8f4 CommandExecutor::init() + 22

            9   com.adobe.ExtensionManager              0x000f6318 CommandExecutor_Impl::run() + 38

            10  com.adobe.ExtensionManager              0x000f63c8 CommandExecutor_Impl::runHelper(void*) + 60

            11  libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            12  libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 10:

            0   libSystem.B.dylib                       0x94fd6ac6 select$DARWIN_EXTSN + 10

            1   com.adobe.ape.engine                    0x13825593 SWFLPlayer_Initialize + 853027

            2   com.adobe.ape.engine                    0x13512280 APXGetHostAPI + 2445888

            3   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            4   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            5   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            6   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            7   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 11:

            0   libSystem.B.dylib                       0x94fb7b5a semaphore_timedwait_signal_trap + 10

            1   libSystem.B.dylib                       0x94fe56e1 _pthread_cond_wait + 1066

            2   libSystem.B.dylib                       0x950145a8 pthread_cond_timedwait_relative_np + 47

            3   com.adobe.ape.engine                    0x132cef3d APXGetHostAPI + 73469

            4   com.adobe.ape.engine                    0x132cf292 APXGetHostAPI + 74322

            5   com.adobe.ape.engine                    0x1354013e APXGetHostAPI + 2633982

            6   com.adobe.ape.engine                    0x135401a7 APXGetHostAPI + 2634087

            7   com.adobe.ape.engine                    0x135402c6 APXGetHostAPI + 2634374

            8   libSystem.B.dylib                       0x94fe5259 _pthread_start + 345

            9   libSystem.B.dylib                       0x94fe50de thread_start + 34

             

             

            Thread 9 crashed with X86 Thread State (32-bit):

              eax: 0x00000000  ebx: 0x9741393c  ecx: 0x01277190  edx: 0x00000012

              edi: 0x00000000  esi: 0xffffffff  ebp: 0xb04bd708  esp: 0xb04bd6f0

               ss: 0x0000001f  efl: 0x00010287  eip: 0x97413973   cs: 0x00000017

               ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037

              cr2: 0x00000000

             

             

            Binary Images:

                0x1000 -   0x30efe3 +com.adobe.ExtensionManager "6.0.0.412" (6.0.412) <0778E482-6353-D2CE-064B-25990F587784> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6

              0x430000 -   0x437ffb +com.adobe.ape.shim 3.3.8.19346 (3.3.8.19346) <B711CAA7-29D6-D5CF-CE1B-A611896C8D87> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

              0x43f000 -   0x500fe7 +IMSLib.dylib 6.0.38.0 (BuildVersion: 1.0; BuildDate: Mon Jan 30 2012 13:08:45 ) (6.0.38.0 (BuildVersion: 1.0; BuildDate: Mon Jan 30 2012 13:08:45 )) <CF29E154-EF93-2C62-B217-85AA2EEBBE50> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/IMSLib.dylib

              0x516000 -   0x519ffb +com.adobe.AdobeCrashReporter 6.0 (6.0.20120201) <6CE1936E-6AC7-6900-769B-876CBB68B5BC> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

              0x520000 -   0x523fe7 +libwchar.dylib ??? (???) <458F4548-4404-7972-AB6D-7B3FD7A22772> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/libwchar.dylib

              0x526000 -   0x598fef +com.adobe.adobe_caps adobe_caps 6.0.29.0 (6.0.29.0) <E4ADECD5-05B4-E78B-09D8-E45FD640E84D> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

              0x5a5000 -   0x612ffb +com.adobe.headlights.LogSessionFramework ??? (2.1.2.1640) <82DA9279-45D2-AD40-C86C-F5A94B9DAAFF> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

              0x65b000 -   0x69bff7  com.apple.vmutils 4.2 (106) <92BB4844-304C-C7AB-1F9B-686537C56099> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils

            0x171c000 -  0x1770fe7 +com.adobe.ape 3.3.8.19346 (3.3.8.19346) <0B80F7A7-EC10-A7C7-5E6E-787953553C55> /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/adbeapecore

            0x17f6000 -  0x17faff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/C ontents/MacOS/AudioIPCPlugIn

            0x13288000 - 0x141d0fcb +com.adobe.ape.engine 3.3.8.19346 (3.3.8.19346) <FB642021-E854-27B0-9C15-E3567B4F56B9> /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Libraries/adbeapeengine.bundle/Contents/MacOS /adbeapeengine

            0x143cb000 - 0x14480fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib

            0x14751000 - 0x14757ff7  com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn

            0x17580000 - 0x1758efe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <1825F5DF-491F-FDD5-3ABB-3FAC1EDC4357> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

            0x17592000 - 0x175a4ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <3057675E-16A3-EC0C-A764-5CADB6C5ECD2> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

            0x17b55000 - 0x180cfff7 +Webkit.dylib ??? (???) <E95E661D-8C10-3227-AF6A-89594FF2A873> /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/Webkit.dylib

            0x1987b000 - 0x1987cff7  com.apple.textencoding.unicode 2.3 (2.3) <A7D310DB-A5E6-C834-F72F-A66453834CC0> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

            0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

            0x90003000 - 0x90043ff3  com.apple.securityinterface 4.0.1 (40418.0.1) <2141A924-748E-CE6F-2D75-D82BC265BD30> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface

            0x90044000 - 0x90055ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

            0x90056000 - 0x90064fe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

            0x9009f000 - 0x900e3ff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

            0x900e4000 - 0x900eafff  com.apple.CommonPanels 1.2.4 (91) <CE92759E-865E-8A3B-1488-ECD497E4074D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels

            0x900eb000 - 0x900ebff7  com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

            0x900ec000 - 0x90104ff7  com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory

            0x90105000 - 0x90143ff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

            0x9024b000 - 0x9024fff7  libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

            0x90250000 - 0x90258ff7  com.apple.DisplayServicesFW 2.3.3 (289) <828084B0-9197-14DD-F66A-D634250A212E> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices

            0x90259000 - 0x9025ffe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore

            0x90260000 - 0x90319fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

            0x9031a000 - 0x90370ff7  com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime. framework/Versions/A/MeshKitRuntime

            0x90371000 - 0x9037cff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib

            0x9042e000 - 0x9049cff7  com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI

            0x9049d000 - 0x90660feb  com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

            0x90661000 - 0x90741fe7  com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

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            0x98d0a000 - 0x98db2ffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD

            0x98db3000 - 0x98eb3fe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib

            0x98eb4000 - 0x98eb9ff7  com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

            0x98f15000 - 0x99042ffb  com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox

            0x99043000 - 0x99046ffb  com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help

            0x99047000 - 0x99051fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <DE0E0EF6-8190-3F65-6BDD-5AC9D8A025D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound

            0x99066000 - 0x990adffb  com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices

            0x990ae000 - 0x9910bff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

            0x9910c000 - 0x99151ff7  com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore

            0x99152000 - 0x99160ff7  com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

            0x991b8000 - 0x99231ff7  com.apple.PDFKit 2.5.1 (2.5.1) <A068BF37-03E0-A231-2791-561C60C3ED2B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit

            0x99341000 - 0x99399fe7  com.apple.datadetectorscore 2.0 (80.7) <3830B574-3B0B-76DA-390D-702D908A71F4> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e

            0x9939a000 - 0x9939bff7  com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

            0x9939c000 - 0x993a7ff7  libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

            0x993a8000 - 0x99409fe7  com.apple.CoreText 151.12 (???) <98F53C15-1D29-A2B3-0717-5A26A2699163> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

            0x9a18e000 - 0x9a1cbff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

            0x9a1cd000 - 0x9a247fff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

            0x9a248000 - 0x9a255ff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

            0x9a256000 - 0x9a297ff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib

            0x9a298000 - 0x9a299ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

            0x9a2d5000 - 0x9a2d5ff7  liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib

            0x9a2d6000 - 0x9a3b0fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

            0x9a442000 - 0x9a486fe7  com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

            0x9a487000 - 0x9a507feb  com.apple.SearchKit 1.3.0 (1.3.0) <7AE32A31-2B8E-E271-C03A-7A0F7BAFC85C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit

            0x9aa11000 - 0x9abf3fff  com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit

            0xb0000000 - 0xb001afe3 +com.adobe.ahclientframework 1.7.0.56 (1.7.0.56) <928D8FAD-DEE7-F1D0-FE17-FA7F4E4C1E48> /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

            0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <49C72FD1-891C-23C4-40E7-63DE3368C306> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

            0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <B7E8B785-D05F-F89B-5E18-EF854555926C> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

            0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

             

             

            Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 2 GB, SMC 1.21f4

            Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB

            Memory Module: global_name

            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)

            Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

            Network Service: Ethernet, Ethernet, en0

            Serial ATA Device: WDC WD5000AAKS-00A7B2, 465.76 GB

            Parallel ATA Device: OPTIARC  DVD RW AD-5630A

            USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000 / 2

            USB Device: Hub in Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x1003, 0x3a200000 / 2

            USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0307, 0x3a210000 / 4

            USB Device: Apple Pro Keyboard, 0x05ac  (Apple Inc.), 0x020b, 0x3a230000 / 3

            USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8206, 0x1a100000 / 2

            USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

            • 3. Re: Extension Manager "unexpectedly quit" after initial install
              Xiaoyi Tong Adobe Employee

              From the log above, the crash happened on the memory object initialization of Fireworks11.5/Fireworks12. The localization array might has something wrong which caused the memory violation or other fatal errors. According to your description( "it runs when launched with admin" ), this seems a privilege related problem.

              My suggestion is:

              1. Check the Fireworks11.5 or Fireworks12 installed on your machine, unisntall and reinstall them again if it is possible. You'd better intall them on the default location to avoid privilege troubles.

              2. If you cannot do the 1st step or it does not work, you have to always run Extension Manager as admin. It is a workaround.

              • 4. Re: Extension Manager "unexpectedly quit" after initial install
                alternapopmac Community Member

                I created the CS6 installer using AAMEE and rerunning the installer and uninstaller that AAMEE made both failed.  So I wiped the system and installed CS6 again from the already created AAMEE pkg.

                 

                I reinstalled again using the AAMEE created package and am getting the same result.

                 

                Running Extension Manager as admin won't work for us.  I am trying to create a fileset to deploy this to all of our clients.  This needs to be fully functional and work as expected before doing that.

                 

                Thanks