31 Replies Latest reply: Jul 15, 2012 1:42 PM by Skulltrail Editing RSS

    Encore CS6 Crashes during rendering of motion menus

    AtlantaVideo Community Member

      After having created two different blue-ray discs, ensore crashed when I tried to make the third disc.

       

      Customer support wants money to help fix their own product!

       

      Here is the problem signature from the last two crashes! HELP, I need to finish this project ASAP!

       

      Problem signature:
        Problem Event Name: APPCRASH
        Application Name: Adobe Encore.exe
        Application Version: 6.0.0.492
        Application Timestamp: 4f70b742
        Fault Module Name: Adobe Encore.exe
        Fault Module Version: 6.0.0.492
        Fault Module Timestamp: 4f70b742
        Exception Code: c0000005
        Exception Offset: 000000000044ca92
        OS Version: 6.1.7601.2.1.0.256.1
        Locale ID: 1033
        Additional Information 1: 4093
        Additional Information 2: 40936f314cf9fea878b9d1e826160765
        Additional Information 3: 15a2
        Additional Information 4: 15a2c15baa6b25ae52b9b3bff114c235


      Problem signature:
        Problem Event Name: APPCRASH
        Application Name: Adobe Encore.exe
        Application Version: 6.0.0.492
        Application Timestamp: 4f70b742
        Fault Module Name: ntdll.dll
        Fault Module Version: 6.1.7601.17725
        Fault Module Timestamp: 4ec4aa8e
        Exception Code: c0150010
        Exception Offset: 000000000006f892
        OS Version: 6.1.7601.2.1.0.256.1
        Locale ID: 1033
        Additional Information 1: c419
        Additional Information 2: c419b45e90362de7c43b2e1399c7bc53
        Additional Information 3: 6f03
        Additional Information 4: 6f03cef5988595b0c83e29e9219c308b