I purchased the Adobe Photoshop Extended CS5 Win ESSD UE StudentTeacher edition. It has been 5 days since I put in my request for a serial number. Why does it take so long when I have already sent in proof of eligibility papers? I am an online student with Columbia Southern University and I am currently taking a class thru them. I do not have a student ID like normal students, of course, so my only proof is my enrollment paperwork and my current class I am taking now. I am in the military, and right now I do not have the luxury of calling customer service and risking being put on hold for more than 10 minutes. I also have no access to a FAX machine. All I have is my e-mail and internet access. Can anyone please help me out?