1 2 Previous Next 60 Replies Latest reply: Apr 25, 2013 6:05 AM by Harm Millaard RSS

    Cuda Problems

    Darren Hall Community Member

      Hi some help neded,

       

      I have just up graded to CS6 Production Premium and I am having some problems.

       

      My system

       

      OS 600 gig WD Raptor 10 000rpm Win 7 64bit with all updates and all updates done on CS6

      Asus P6x58D-E

      24 gig Ram running at 1696

      I7 980X running at 4.2

      Intel Raid card 6 x 1 tb raid 0

      GTX 480

      Blackmagic Ultra Studio Pro

       

      I have found the following problem:

       

      If I enable cuda the footage looks like its has the wrong field order. Today I shot a wedding using a Sony EX1R and shot in HD 1920 x 1080 50iand I also used a Atomos  Samurai to record to as well and this footage does the same. I then turned off the cuda to software only and the footage looks fine. I have tried Adobe sequence and a black magic sequence with the same result. I have also uninstalled the BM drivers and used my second monitor as a preview monitor and it does the same. I have also found if I move the CTI left and right fast the machine locks up and comes back to life after about 30 seconds. I have a funny feeling that my GTX is faulty how can I test it. The reason I say this is if I play a squence back that has a demanding set of graphics (Show stoppers FX +-5 layers and some samurai footage and some Digital juice effects it starts off nice and after 10 sec starts to battle.

       

      any help would be appreciated

       

      Thanks

       

      Darren

        • 1. Re: Cuda Problems
          JSS1138 Community Member

          the footage looks like its has the wrong field order.

           

          What specifically are you seeing that makes you think this?  (And on what device specifically do you see it?)

          • 2. Re: Cuda Problems
            Darren Hall Community Member

            Hi Jim,

             

            on the external Sony LCD TV (it looks the same as when you pan fast with 1080P footage) and if I use my second monitor as a preview monitor. (disable the BM ans use the second monitor). If a use software only the picture is perfect.

             

            the other thing I found is this: I loaded CS6 on my big machine (above spec) and I loaded it on my Laptop a Lenovo W701 with a FX2800m card a 16 gig ram 1.7 ghz i7 and the Laptop feels more responsive with Sony EX1R footage than my big machine.

             

            thanks

             

            Darren

            • 3. Re: Cuda Problems
              JSS1138 Community Member

              OK.

               

              Leave the GPU acceleration on and export out a small segment.  Burn yourself a test Blu-ray and see how that looks.

               

              The goal here is to take PP and the BM out of the loop, to see if anything is wrong with the actual footage.

              • 4. Re: Cuda Problems
                John T Smith CommunityMVP

                >just up graded to CS6... GTX 480

                 

                What is your nVidia driver version?

                 

                I have read some messages indicating that a driver update was required when going to CS6

                • 5. Re: Cuda Problems
                  digitalkiln Community Member

                  Darren,

                   

                  Does the same problem exist in Premiere 5.5.2?  Here's a thread you might want to check out with problems with XDCAM EX footage:

                   

                  http://forums.adobe.com/thread/1009064?tstart=0

                   

                  There are some screen shots on this thread, are you experiencing the same issue?

                   

                  Thanks,

                   

                  Gerry

                  • 6. Re: Cuda Problems
                    Darren Hall Community Member

                    Thanks Jim

                     

                    I will try later today, I have to go shoot the second half of the wedding today (African wedding)

                     

                    thanks

                     

                    Darren

                    • 7. Re: Cuda Problems
                      Darren Hall Community Member

                      Hi John,

                       

                      It is 301.42. I think this is the latest one.

                       

                      thanks

                       

                      Darren

                      • 8. Re: Cuda Problems
                        Darren Hall Community Member

                        Hi Gerry,

                         

                        in 5.5.2 I didn't have these problems and it does it with Sony EX footage and with Samurai footage (prores at 100mega bits per sec)

                         

                        I did a test last night just check the graphics cards performance  ( I used Cinebench 11) and got the following results CPU 10.6 and open gl 51.04.

                         

                        so the graphics cards performance looks ok.

                         

                        thanks

                         

                        Darren

                        • 9. Re: Cuda Problems
                          Darren Hall Community Member

                          Hi Jim

                           

                          just tested a small clip and its is fine with the cuda on or off. I also used footage from the SxS cards and from the Atomos Samurai on the same time line and it looks fine when playing on a blu-ray player.

                           

                          thanks

                           

                          Darren

                          • 10. Re: Cuda Problems
                            JSS1138 Community Member

                            OK.

                             

                            So now we know there's nothing wrong with the actual footage.  That means the issue is only with the hardware output.

                            • 11. Re: Cuda Problems
                              Darren Hall Community Member

                              Thanks Jim,

                               

                              What can I do and what must I test and how?

                               

                              thanks

                               

                              Darren

                              • 12. Re: Cuda Problems
                                JSS1138 Community Member

                                Well, it's long been my opinion that to properly view interlaced media, you need a display capable of showing interlaced media.  That means CRT.  All flat panels will convert that interlaced video into progressive.  Perhaps yours just isn't doing a very good job of that conversion.

                                 

                                So...grab yourself an HD CRT set and hook that up.

                                • 13. Re: Cuda Problems
                                  Darren Hall Community Member

                                  Hi Jim

                                   

                                  My concern is why it did not do it in CS5.5 and if it was the hardware conversion would the Cuda Card play a roll in it in the sense of being on or off would it not do it all the time?

                                   

                                  thanks

                                   

                                  Darren

                                  • 14. Re: Cuda Problems
                                    Darren Hall Community Member

                                    Jim,

                                     

                                    should try shoot some 1080p fottage and see if it does the same?

                                     

                                    thanks

                                     

                                    Darren

                                    • 15. Re: Cuda Problems
                                      JSS1138 Community Member

                                      Can't hurt.

                                      • 16. Re: Cuda Problems
                                        LeonUnger Community Member

                                        Hello darren,

                                        In folder where Premiere CS6 is installed, ( c;\program files\adobe\adobe premiere pro cs6\ have a small text file called "cuda_supported_cards.txt. Open this file with a text editor and add a line "Geforce GTX 480" , because this file originnaly installed by adobe instalaler, do not  insert all nvidia cards names..

                                        after that, restart PProCS6 and active mercury engine and observe the scenes you have for problems..

                                        Other issue is the overclock you are running. Try to slow down the system , because the Video card was designed to support the standard speed of the PCIx bus.

                                        Best regards,

                                         

                                        Leon Unger.

                                        • 17. Re: Cuda Problems
                                          Darren Hall Community Member

                                          Hi Leon

                                           

                                          thanks for your input. I did change the file when I loaded CS6 but I will try set the machine back to defaults as far as the OC goes and will give you some feed back.

                                           

                                          thanks

                                           

                                          Darren

                                          • 18. Re: Cuda Problems
                                            LeonUnger Community Member

                                            I´m very sad about the lack of file support by the PPr0 CS6. Most of my material is in AVC , OR MPEG2, because i work with soubd post production , and my clients , send to me their film cuts in these formats in order to me is creasting the sound design. I not have time to trancoding files for the CS6 "wants" ... sad.

                                            • 19. Re: Cuda Problems
                                              Darren Hall Community Member

                                              Hi Leon

                                               

                                              I tried with stock settings (Over clocking) and the same result.

                                              • 20. Re: Cuda Problems
                                                Darren Hall Community Member

                                                Hi Jim

                                                 

                                                It does the same with all the footage 1080i 1080p. I have also found the machine hangs and takes +- 30 seconds to work again. this thing is really starting to P me off I have 4 weddings to get out and I am battling

                                                 

                                                Darren

                                                • 21. Re: Cuda Problems
                                                  JSS1138 Community Member

                                                  At this point I'd suggest talking to Blackmagic to find out what's wrong with their hardware/driver.

                                                  • 22. Re: Cuda Problems
                                                    petergaraway Employee Hosts

                                                    Hello Darren,

                                                     

                                                    Sorry for the inconvenience. We're currently investigating this issue. At this time I recomend disabling CUDA if you need to export to tape via third party hardware.

                                                     

                                                    Best,

                                                    • 23. Re: Cuda Problems
                                                      Darren Hall Community Member

                                                      Thanks, I hope we can get this sorted. once again thanks for all the input from the members

                                                       

                                                      Dax

                                                      • 24. Re: Cuda Problems
                                                        Darren Hall Community Member

                                                        Hi Peter,

                                                         

                                                        Any news? I have just done a complete clean install of Windows and Adobe Production Premium and it is very irriating not to be able to use the equipment properly and we are two months down the line.

                                                         

                                                        Darren

                                                        • 25. Re: Cuda Problems
                                                          petergaraway Employee Hosts

                                                          Hi Darren,

                                                           

                                                          Sorry for the delay in responding. Unfortunately I have nothing new to update at this time.

                                                           

                                                          I will keep the forum posted.

                                                           

                                                          Take care,

                                                          • 26. Re: Cuda Problems
                                                            Darren Hall Community Member

                                                            Thanks

                                                             

                                                            one question are they working on it or should I go back to CS5.5.

                                                             

                                                            Darren

                                                            • 27. Re: Cuda Problems
                                                              jojejo Community Member

                                                              Hi Peter,

                                                               

                                                              I have the same problem. Can we expect a solution within the next update?

                                                               

                                                              Regards

                                                              Johannes

                                                              • 28. Re: Cuda Problems
                                                                Darren Hall Community Member

                                                                Hi Jojejo

                                                                 

                                                                this is a problem now, I had clients come and look at some footage yesterday and if I use Mercury playback it looks really bad and with the effects I have used it wont play back in realtime if I turn off the mercury playback. This has gone on for too long now and Adobe needs to fix it. I dont want to try 6.02 with all the problems other users have had. How are you getting along with it.

                                                                 

                                                                it is about 6 months (release of CS6) and still no fix from Adobe

                                                                 

                                                                Darren

                                                                • 29. Re: Cuda Problems
                                                                  jojejo Community Member

                                                                  Hi Darren,

                                                                   

                                                                  I just installed 6.0.2 yesterday, to see if it will fix this problem. But unfortunately no! My workflow at the moment: editing with mercury playback on, and for print to tape I turn it off.

                                                                  Adobe is praising their MPE like the Holy Grail and don't succeed to fix this problem. Thats kind of boring.

                                                                  • 30. Re: Cuda Problems
                                                                    Darren Hall Community Member

                                                                    Thank you now I wont waste my time updating.

                                                                     

                                                                    thanks

                                                                     

                                                                    Darren

                                                                    • 31. Re: Cuda Problems
                                                                      LeoSSom Community Member

                                                                      Hello people ,

                                                                      Seems to be the an historical problems with versions of PPro/Master suite. CS2 was worst than CS3. CS3 is better than CS4. CS5 and 5.5 is better than CS4  AND CS6.

                                                                      I think when adobe will release CS7 our problems will dissappear. CS7 will support AVC and MPEG again, all CS5 modes , presets and file support will return , and we will be happier customers again.

                                                                       

                                                                      We abandon CS6 here and returns do 5.5 and installs 5.5.2 updates , and we are producing well and fast with our new 4 AMD interlagos machines (64 cores - 4x Opteron 16 cores from titanius computer - plus an NVIDIA TESLA . See their site tha have the same name. )

                                                                      YES, Windows 8 differently than other versions of previous windows have support for 4P systems.

                                                                      well we gave up from CS6. The best of all is,  since we rent the software , we do not waste all of our money..

                                                                       

                                                                      Best regards,

                                                                      Leossom

                                                                      • 32. Re: Cuda Problems
                                                                        Darren Hall Community Member

                                                                        Hi LeoSSom,

                                                                         

                                                                        I purchased CS6 and think its time to take action. In South Africa we have a Comsumer Act in place that allows you to demand your money back if you purchase something that is faulty, does not do what it should and false advertising. I have given Adobe more than enough time to fix the problem and no joy. What really gets me is the fact Adobe staff comment on things then never get back to you or post a reply.

                                                                         

                                                                        It is very dissapointing to say he least.

                                                                         

                                                                        Darren

                                                                        • 33. Re: Cuda Problems
                                                                          TeRurehe

                                                                          Hi Darren.

                                                                           

                                                                          Thought i'd add my 2 cents.

                                                                          My old system had a gtx480, and i found the experience to be %90 good. The %10 bad i was dealing with buggy stuff, like transitions not rendering, 30second hangs, crashes caused by nvidia drivers, and so on, in the end i put it down to the gtx480. I remeber times of trying to underclock the gtx480 and also manually setting the fan speed to keep it running cooler to try and find some stability.

                                                                          So with my current build i went with a certified gtx570, and have not seen any of the probelms i was having in my old system with the gtx480.

                                                                          This could all be coincedence, so i'm not saying this is the fix, but just my experience.

                                                                           

                                                                          One thing i do notice with my current build, is that when previewing the monitor through the gtx570 versus the MX02 i have installed, is that the gtx570 deinterlaces the 1080i footage, while with MX02 preview does not.

                                                                           

                                                                          kind regards

                                                                           

                                                                          Te Rurehe

                                                                          • 34. Re: Cuda Problems
                                                                            Darren Hall Community Member

                                                                            Hi Te Rurehe,

                                                                             

                                                                            I don't think it is the GTX480 and I need the SD output to 4x3 TV/monitor and now and then to record to tape. It worked fine in CS5.5. the problem is with the Cuda or Transmit and it needs to be sorted or it needs to be able to turn off the the transmit so you can use the presets from the 3rd party card only,  like it was in CS5.5.

                                                                             

                                                                            Darren

                                                                            • 35. Re: Cuda Problems
                                                                              Darren Hall Community Member

                                                                              I did the 6.03 update and still the same problem, how can you "ADOBE'' have two updates and still not fix the problem. Peter you said 4 June you are investigating the problem, how long does it take?

                                                                               

                                                                              THIS IS VERY POOR SERVICE!!!!!

                                                                               

                                                                              Darren

                                                                              • 36. Re: Cuda Problems
                                                                                Darren Hall Community Member

                                                                                This is getting out of hand, please tell us if we should rather use other sofware or is ADOBE going to fix this problem?

                                                                                 

                                                                                Darren

                                                                                • 37. Re: Cuda Problems
                                                                                  JSS1138 Community Member

                                                                                  You won't get hardware acceleration out of other NLEs, so switching isn't going to 'solve' this issue.

                                                                                  • 38. Re: Cuda Problems
                                                                                    Darren Hall Community Member

                                                                                    I agree Jim, but ADOBE are not really trying to fix the issue are they. I have clients coming around and it really looks rubbish if the mercury play back is on. I just want it fixed because I do enjoy CS6.

                                                                                     

                                                                                    Darren

                                                                                    • 39. Re: Cuda Problems
                                                                                      JSS1138 Community Member

                                                                                      ADOBE are not really trying to fix the issue are they.

                                                                                       

                                                                                      According to post 22, yes they are.

                                                                                      1 2 Previous Next