1 Reply Latest reply on Dec 17, 2012 11:49 AM by andrewross539

    CS Live constantly displays "updating your account"

    OccupyNaperville

      From Photoshop 12.1 x64 (on Windows 7 as part of CS5) the CS Live pane never connects fully, it just constantly says "updating your account - we are currently updating your account, please wait a few minutes and try again" (see attached screenshot).  This has displayed ever since I installed the software four weeks ago.  IT was a clean install with no previous version of Photoshop installed.

       

      CS Live Updating Account.JPG

       

      The firewall is not blocking it, preferences are set to allow extensions to connect to the internet, other extensions (i.e. Kuler) connect, and I can log into my Adobe ID through the portal.

       

      No idea what is going on, please help.