22 Replies Latest reply: Feb 28, 2014 8:05 AM by ValeoMooha RSS

    Huge Preview-Bug in Speedgrade

    TobiT92 Community Member

      Hey there,

       

      I've just installed Production Premium CS6 and tried out Speedgrade but had to find out that it's not working at all on my notebook.

       

      The Preview simply is not working. After I created a timeline from a clip, it shows me the frame for half a second and then it shows only black.

      The frame can be seen totally squeezed down in either the top or the bottom left corner of the preview window.

      sgbug.png

      If I click in the preview window and hold down the left mouse button, I can see the frame. (Along with various numbers describing the pixel I'm clicking at)

       

      This happens with every footage I've tried. (h.264, png-pictures, tiff sequence, foto-jpeg movs).

       

       

      My specs:

       

      Intel i5 2430M

      8gb ram

      Windows 7 64bit

      Intel hd3000 graphics

       

       

       

      Hope someone can help me with this major bug.

        • 1. Re: Huge Preview-Bug in Speedgrade
          DuyAnhPham Adobe Employee

          Hey Tobi,

           

          did you update your Intel-Graphic Chipset to the latest driver?

           

           

          Let me know if that helps.

           

          D-A

          • 2. Re: Huge Preview-Bug in Speedgrade
            TobiT92 Community Member

            Hi, thanks for your reply.

             

            Just updated to the newest version, problem is still there.

             

            Also, If I switch the vectorscope on, SG crashes immediately.

             

            If I enable dual monitor view, so that the preview is on the second monitor, it kinda works, but the frame is shifted to the right, so that I have a black bar on the left side of the screen and the right part of the frame is cut off.

             

            (Also, there's a problem with my wacom tablet (Have to use the pen, mouse does not work), but there's already a thread for that.)

            • 3. Re: Huge Preview-Bug in Speedgrade
              JRCvids Community Member

              I am having the exact same problem.  I get a tiny little picture in the top left corner but when I click on the monitor I can see my video full size.

              • 4. Re: Huge Preview-Bug in Speedgrade
                Frank Glencairn Community Member

                Any solutions on that?

                • 5. Re: Huge Preview-Bug in Speedgrade
                  DuyAnhPham Adobe Employee

                  Hey Folks,

                   

                   

                  please be aware of the system requirements for SG, feel free to contact me directly for further information.

                   

                  Thanks,

                   

                  Duy-Anh

                   

                  System requirements

                   

                   

                  Windows

                  • Intel® Core™ i7 processor with 64-bit support
                  • Microsoft® Windows® 7 with Service Pack 1 (64 bit)
                  • 4GB of RAM (8GB recommended)
                  • 1GB of available hard-disk space for installation
                  • 1680x1050 display required; 1920x1080 display and second professionally calibrated viewing display recommended
                  • OpenGL 2.0–capable system
                  • Dedicated GPU card with at least 1GB VRAM (NVIDIA Quadro 4000, 5000, or 6000 recommended)
                  • DVD-ROM drive for installation from DVD media
                  • QuickTime 7.6.6 software required for QuickTime features
                  • Optional: Tangent CP200 family or Tangent Wave control surface
                  • Optional: For SDI output, NVIDIA Quadro SDI Output card
                  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.

                   

                   

                  Mac OS

                  • Multicore Intel processor with 64-bit support
                  • Mac OS X v10.6.8 or v10.7
                  • 4GB of RAM (8GB recommended)
                  • 1GB of available hard-disk space for installation
                  • 1680x1050 display required; 1920x1080 display and second professionally calibrated viewing display recommended
                  • OpenGL 2.0–capable system
                  • Dedicated GPU card with at least 1GB of VRAM recommended (for optimal performance: NVIDIA Quadro 4000 for Mac)
                  • DVD-ROM drive for installation from DVD media
                  • QuickTime 7.6.6 software required for QuickTime features
                  • Optional: Tangent CP200 family or Tangent Wave control surface
                  • This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.

                  * This product may integrate with or allow access to certain Adobe or third-party hosted online services ("Online Services"). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe's online privacy policy. Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

                   

                  • 6. Re: Huge Preview-Bug in Speedgrade
                    SkyCitizen Community Member

                    I've exactly the same problem here with nvidia gt650m 2gigs of VRAM

                    • 7. Re: Huge Preview-Bug in Speedgrade
                      Dennis Weinmann Adobe Employee

                      You can try downsampling the loaded image:

                      -Settings

                      -Dynamic Quality

                      ->Downsample frames to specific resolution

                      Screen Shot 2012-07-16 at 9.58.10 AM.png

                      • 8. Re: Huge Preview-Bug in Speedgrade
                        Frank Glencairn Community Member

                        Crazy thing, it worked just fine, when I installed it - so hardware is not the problem.

                        And no, reinstalling doesnt solve the problem.

                        Drives me nuts.

                        • 9. Re: Huge Preview-Bug in Speedgrade
                          Dennis Weinmann Adobe Employee

                          Which image format and resolution are you using ? Try to force downsampling (as described above) for high resolution images.

                          • 10. Re: Huge Preview-Bug in Speedgrade
                            Frank Glencairn Community Member

                            Most of my material is uncomopressed, but I tried about any format on the planet - no dice.

                            Forcing downsampling didn't cut it ether.

                             

                            Maybe something with the nvidia settings? I think the problem accured, after I tried external monitoring.

                            Bevore that it worked just fine.

                            • 11. Re: Huge Preview-Bug in Speedgrade
                              JRCvids Community Member

                              Hi guys, just wanted to follow up on my previous post.  I bought a dedicated graphics card with one gb of ram and that fixed the problem.  So my problem at least was hardware.

                              • 12. Re: Huge Preview-Bug in Speedgrade
                                Frank Glencairn Community Member

                                I also solved it, by setting the speedgrade  to "compatible" mode in the nvidia settings.

                                There are those  3D settings where you can assign different functions to each program you use.

                                Did not make sense to me in the first place, I thought it's for games only - but it worked like a charm.

                                 

                                Frank

                                • 13. Re: Huge Preview-Bug in Speedgrade
                                  zforray Community Member

                                  Just started using SG CS6 and I have the same/similar problem but I do not have a NVidia card so those settings suggestions don't work.  The laptop I am using (Core i7 8GB Windows7 Intel HD Graphics,  all Windows patches, plenty of disk space...).    I did try changing the 3D settings to Maximum Performance. No difference.

                                   

                                  My symptom is different in that if I mouse-click on the blackened-display, the actual video image/stream appears.  I tried your downsampling suggestion but not only did it not work, but then when I mouse-clicked on the display, the video didn't display as it did before so I went back to the original settings.

                                   

                                  The video stream is MOV from a Canon 5D Mark II.  I have lots of conversion tools if converting to a different video format would make it work.

                                  • 14. Re: Huge Preview-Bug in Speedgrade
                                    McOlofL Community Member

                                    I have also exact same problem. I have intel laptop + intel HD Graphics card and the monitor will work only if I mouse-click continuously. Anybody have any suggestions to make it work?

                                    • 15. Re: Huge Preview-Bug in Speedgrade
                                      Dennis Weinmann Adobe Employee

                                      SG highly depends on GPU power. We recommend to use a supported graphics card as mentioned above. Intel onboard graphics are not supported. Which intel HD-graphics model is installed on your machine ?

                                      • 16. Re: Huge Preview-Bug in Speedgrade
                                        GPatrick2013 Community Member

                                        Thanks Frank, I did exactly this and it worked flawlessly!

                                        • 17. Re: Huge Preview-Bug in Speedgrade
                                          zap7de Community Member

                                          I have the same problem with an onboard Intel HD4000. Like described by another poster above, it worked when I used speedgrade for the first time, but it doesn't any more. So it's NOT a hardware issue, it's just that Speedgrade has a bug in communicating with the driver. Updated the driver, but it didn't help.

                                          Apple Quicktime and itunes also have a problem (on Windows systems) that might help to fix this one: Once any webbrowser is running, Quicktimes and itunes do only display a black screen when showing a video (Windows 7 64Bit + Intel HD4000). BUT if you go into the quicktime settings, Advanced tab and DISABLE Direct3D video acceleration, everything works fine with the HD4000. Speedgrade shows the same bug on some Nvidia cards as described above and in other threads here in the forum, and disabling the 3D acceleration in the Nvidia driver just for Speedgrade works. So I think we've nailed the problem: Speedgrade obviously does something wrong in communicating with the graphic drivers that other software can use just fine,

                                          Unlike Nvidia, the Intel HD4000 driver does NOT offer the option to disble 3D acceleration just for Speedgrade. It works fine with every other software. So when will the Speedgrade developers fix their error and make this works with video editing laptops so many of us use today?

                                          • 18. Re: Huge Preview-Bug in Speedgrade
                                            zap7de Community Member

                                            It'd just a nasty, silly bug and telling us that we'll need an i7 is simply a lie. I can even playback the video just as long as I keep the left mouse button pressed on the preview monitor (not just for single frames but also for video - just keeping it pressed will play back the movie and show the picture, but also show the current cursor position and other stuff that will be displayed on top of parts of my video - displaying this stuff AND the video should use more ressource than JUST playing the video, so this bug is NOT cased by slow or "weak" hardware but by lame and unfinished work in the playback engine).

                                            • 19. Re: Huge Preview-Bug in Speedgrade
                                              Andrei93 Community Member

                                              Hi guys,

                                              The fix with adding speedgrade in nvidia settings worked for speedgrade cs6. Now, when I moved to CC, this doesn't work for me anymore.

                                              I have Intel HD4000 and Nvidia 525M graphics.

                                              Could this be some stupid driver issue?

                                              Also, I don't quite the "disabling the 3D acceleration in the Nvidia driver just for Speedgrade works". I followed the instructions from here http://forums.adobe.com/thread/1144249

                                              Are we talking about the same thing?

                                              Thanks.

                                              • 20. Re: Huge Preview-Bug in Speedgrade
                                                ValeoMooha Community Member

                                                SOLVED FOR NVIDIA!!!!

                                                 

                                                what to do:

                                                 

                                                - Right click on Desctop # Nvidia Control Panel

                                                - 3D settings # Manage 3D settings

                                                - Program Settings # 1. Select a program to customise # pick Adobe SpeedGrade # 2. Select "High-performance NVIDIA processor" # press "Apply"

                                                (if there is no SpeedGrade in list item 1, then: ) - Click "Add" # Find SpeedGrade .exe file somwhere in C: Programm Files 64 / Adode / SpeedGrade / SpeedGrade.exe 2. Select "High-performance NVIDIA processor" # press "Apply"

                                                 

                                                Must work! )))))

                                                 

                                                А теперь для славянских братьев:

                                                Чёрный экран в Adobe SpeedGrade

                                                 

                                                Как решить для NVIDIA:

                                                 

                                                - Правый клик на робочем столе # Панель управления NVIDIA

                                                - Параметры 3D # Управление параметрами 3D

                                                - Програмные настройки # 1. Выбираем SpeedGrade из выпадающего списка # 2. Выбираем "Высокопроизводительный процессор NVIDIA" # Жмём применить

                                                (если в выпадающем списке пункта 1 нет SpeedGrade, тогда: ) - Жмём добавить # Ищем .ехе файл программы, обычно гдето так C: Programm Files 64 / Adode / SpeedGrade / SpeedGrade.exe # 2. Выбираем "Высокопроизводительный процессор NVIDIA" # Жмём применить

                                                 

                                                Должно заработать! ))

                                                 

                                                Спасибо Frank Glancaim

                                                Thanks to Frank Glancaim

                                                 

                                                ValeoMooha

                                                • 21. Re: Huge Preview-Bug in Speedgrade
                                                  Shantanu03 Community Member

                                                  You are a GOD, THANKS SO MUCH MAN!!!

                                                  LUV U!!! No ****

                                                   

                                                  I literally signed up just to reply to you, you are a beast!

                                                  • 22. Re: Huge Preview-Bug in Speedgrade
                                                    ValeoMooha Community Member

                                                    Hehe ))) And I signed up just to write this solution ))) 
                                                    Thanks, hope it was helpful