3 Replies Latest reply on Jun 4, 2012 9:42 AM by Frustrated in AZ

    Unable to access account information and other ADE problem.

    urbeker

      I can log onto my adobe account fine on the website but when I go to click on 'my information' to change something it redirects me to a 404 error page. I have tried IE and chrome but no luck. Issue first arrose when I tried to authorise my new e-reader with ADE on R4PC, it just keeps asking me for my account information which I know to be correct as I can log on on the website.

        • 1. Re: Unable to access account information and other ADE problem.
          Frustrated in AZ Level 4

          I think you may misunderstand a couple of things.....

           

          Digital Editions is installed stand-alone onto your computer.  You can't

          affect anything about ADE by logging onto the Adobe website.  That's not

          where you 'authorise' an ereader.

           

          The 'authorisation' process starts with logging onto the ereader's home

          website (SONY, B&N, KOBO, etc.) depending on the instructions that came

          with it.  You should have the ereader connected to your computer, and

          recognized by it, so that the website can write a small ID file to the

          ereader when you register it.  The website and the ereader will show you

          status screens that will tell you when that's done.  You can disconnect

          from the website, and then 'eject' the ereader from your computer using the

          appropriate utility on your computer.  That will complete the process, and

          the ereader is ready to use.

           

          Once the ereader has received its ID file from the home website, ADE on

          your computer will be able to 'see' it, and show it in the bookshelf pane

          in Library view (the left hand side).  At that point, you're ready to

          transfer ebooks to and from it by dragging and dropping them.

           

          Hope this helps!

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          • 2. Re: Unable to access account information and other ADE problem.
            urbeker Level 1

            Sorry if I wasn't clear, I wasn't trying to edit anything related to authorisation on the adobe website. I have just discovered - while trying to investigate why ADE wouldn't authorise my e-reader- that my adobe account seems to be broken and thought that maybe the two problems are related? To be clear I have ADE installed and my computer authorised I got an additional e-reader that required a newer version of the sony library software. I installed it and the "please enter your adobe account information" dialog pop-ed up but won't do anything, doesn't say wrong information just reopens on clicking confirm.

            • 3. Re: Unable to access account information and other ADE problem.
              Frustrated in AZ Level 4

              If I understand you correctly this time, you installed a newer version of

              the SONY library software - on your computer.

               

              SONY Reader Library software does have to be installed on your computer in

              order for the ereader to work, but that's between the ereader and the

              Reader Library software.  That part doesn't involve ADE.  So.....

               

              I'd contact SONY tech support and see what they can tell you.

               

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