6 Replies Latest reply on Jun 8, 2012 7:36 AM by Andy_Graham

    APPCRASH issue with RoboHelp 9


      I receive the following error when I attempt to save the properties for a single source layout in RoboHelp 9:


      Problem Event Name: APPCRASH

      Application Name: RoboHTML.exe

      Application Version:

      Application Timestamp: 4e01c450

      Fault Module Name: StackHash_0a9e

      Fault Module Version:

      Fault Module Timestamp: 00000000

      Exception Code: c0000005

      Exception Offset: 434a6505

      OS Version: 6.1.7601.

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


      I receive this error when I try to save the properties for the test projects and for my own projects that I have coverted from RH8.



      I am using a PC with Windows 7 (32-bit).
      I have RoboHelp 9 and RoboHelp 8 installed on my computer.

      My RoboHelp projects are saved on the C:\ drive of my computer.

      I am able to geneate my single source outputs with no problems (as long as I select to batch generate).

      I tried uninstalling and reinstalling RoboHelp 9 but still receive the same error.


      How can I resolve this issue?