I just bought a new computer and am trying to install Adobe Premiere Elements 7 on it using the disc that I used to install the program on my old computer. I do not see a serial number on the disc or envelope so (on my old computer) I went to Help>System Info to retrieve the Serial Number. However, when I enter this number to use it to install the program it says "Invalid Serial Number." Am I using the wrong number? Or am I not able to reinstall the program on another computer?
Thanks for your help!
moving to PRE forum
The "About" S/N is truncated, so what you see there, is not complete. You will need to contact Customer Service (C/S), if you do not have the S/N on the media (usually printed somewhere on that media).
C/S should be able to help you, or you can go to your Adobe.com account, and retrieve that S/N, if you registered the software.
I bought the 2-in-1 Photoshop/Premiere Elements package, so the single product may be a bit different... but... the S/N for what I have on a shelf is on the outside (back) of the plastic case
If you lost your plastic case, do as Hunt says and go to https://www.adobe.com/account/my-products-services.html