I’m about to release a WebHelp v. 6 help file
company-wide, and there a couple issues that need to be ironed out
before it’s released. I am not sure if the following issues
are something that I should be fixing, or if our programmer or
network administrator should be fixing. If anyone could please
advise on the following, I’d appreciate it.
1. When in the program, and the user invokes the WebHelp
file, two IE screens come up: the actual WebHelp file, and an
additional window that is blank in the window, but the titlebar of
the blank window reads the address of where the WebHelp file
resides. For most of my testers, the blank window minimizes itself,
but for others, the blank window is on top of the WebHelp window.
Is there a way to get rid of this extra screen?
2. My WebHelp testers are unable to open WebHelp again after
closing it; they hit F1 and nothing happens. They must close and
re-open the program to invoke the help file again.
and they get the same results no matter which way they access
the help? Check out
link on Peter Grainge's site first and then if you are doing
what is said here it is time to go to your developers and knock
some heads together