16 Replies Latest reply on Jun 21, 2012 9:25 AM by lisettelovebug

    Can't open/save pictures as PNG anymore! NEED HELP!

    McPheirsonRae111

      Hello!

       

      Since yesterday I have the problem, that I can't open/save pictures as PNG any more, the option is completely gone.

      When I try to open one, it says "not the right kind of document".

       

      I don't know what I've done, I just wanted to install filters and I've put them in the Plug-ins/Filters folder.

      But they didn't work so I've put them out again.

       

      I already deleted my preferences and I am desperate, I don't know what to do anymore.

       

      I have Photoshop CS5.

       

      Thanks for the possbile help I could get.

        • 1. Re: Can't open/save pictures as PNG anymore! NEED HELP!
          Level 5

          Boilerplate-text macro:

           

           

          Before we waste both your time and mine exchanging potentially irrelevant information, would you be so kind to specify whether you are on a Macintosh or a Windows PC?

           

           

          If you're on a Mac, I may have a suggestion or two; if on Windows, I can't help you at all.

           

           

          Thanks in advance.

          • 2. Re: Can't open/save pictures as PNG anymore! NEED HELP!
            McPheirsonRae111 Level 1

            I'm on Windows.

            So you won't be able to help me.

            • 3. Re: Can't open/save pictures as PNG anymore! NEED HELP!
              Level 5

              Thank you for the courtesy of your reply.

               

              You may want to check that you have the PNG plug-in installed in the Plug-ins > File Formats folder, though.

              • 4. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                McPheirsonRae111 Level 1

                I did check that and there was no plugin. And then It googled it. There was never one, it isn't a plugin.

                I downloaded this SuperPNG, but I couldn't get it to work.

                • 5. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                  PECourtejoie Adobe Community Professional

                  Hello!

                  Could you post the content of help>system info? (remove the serial number)

                  Did you set an additional plug-ins folder in your preferences? Don't point to the root of the previous version's plug-ins folder, or you'll run in file formats plug-ins.

                  staion_two it is the multiformat plug-ins, I think, or something similar.

                  • 6. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                    McPheirsonRae111 Level 1

                    Adobe Photoshop Version: 12.0 (

                    Version: 6.1

                    System architecture: AMD CPU Family:15, Model:6, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                    Physical processor count: 2

                    Processor speed: 2393 MHz

                    Built-in memory: 4094 MB

                    Free memory: 709 MB

                    Memory available to Photoshop: 3418 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 132K

                    Image cache levels: 4

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Normal

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: False.

                    OpenGL Crash File: Not Detected.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: ATI Technologies Inc.

                    Video Card Renderer: AMD Radeon HD 6650M              

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600

                    Video Card Number: 1

                    Video Card: AMD Radeon HD 6650M              

                    Driver Version: 8.783.2.0

                    Driver Date: 20101028000000.000000-000

                    Video Card Driver: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,a titmm64.dll

                    Video Mode: 1600 x 900 x 4294967296 Farben

                    Video Card Caption: AMD Radeon HD 6650M              

                    Video Card Memory: 1024 MB

                    Serial number:

                     

                     

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      Startup, 583,4G, 329,6G free

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2010/03/10-08:31:04   61.423599   61.423599

                       adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986

                       AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

                       AdobeOwl.dll   Adobe Owl 2010/03/29-17:44:28   3.0.91   61.425789

                       AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

                       AdobePDFL.dll   PDFL 2010/03/04-10:02:26   61.281542   61.281542

                       AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  

                       AdobeXMP.dll   Adobe XMP Core   5.0   61.134777

                       AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

                       AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777

                       adobe_caps.dll   Adobe CAPS   3,0,116,0  

                       adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

                       AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

                       AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

                       AGM.dll   AGM 2010/03/10-08:31:04   61.423599   61.423599

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  

                       aif_core.dll   AIF   2.0   53.422628

                       aif_ogl.dll   AIF   2.0   53.422628

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                       amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

                       ARE.dll   ARE 2010/03/10-08:31:04   61.423599   61.423599

                       asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

                       AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978

                       AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978

                       Bib.dll   BIB 2010/03/10-08:31:04   61.423599   61.423599

                       BIBUtils.dll   BIBUtils 2010/03/10-08:31:04   61.423599   61.423599

                       boost_threads.dll   DVA Product   5.0.0  

                       cg.dll   NVIDIA Cg Runtime   2.0.0015  

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                       CoolType.dll   CoolType 2010/03/10-08:31:04   61.423599   61.423599

                       data_flow.dll   AIF   2.0   53.422628

                       dvaadameve.dll   DVA Product   5.0.0  

                       dvacore.dll   DVA Product   5.0.0  

                       dvaui.dll   DVA Product   5.0.0  

                       ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205

                       FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

                       icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                       icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                       image_flow.dll   AIF   2.0   53.422628

                       image_runtime.dll   AIF   2.0   53.422628

                       JP2KLib.dll   JP2KLib 2010/02/24-17:43:58   61.131544   61.131544

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2, 0, 1, 11  

                       MPS.dll   MPS 2010/02/24-17:43:58   61.421978   61.421978

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

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                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS5   CS5  

                       Plugin.dll   Adobe Photoshop CS5   CS5  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746  

                       PSArt.dll   Adobe Photoshop CS5   CS5  

                       PSViews.dll   Adobe Photoshop CS5   CS5  

                       SCCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205

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                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

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                       Accented Edges 12.0

                       ADM 3.11x01

                       Angled Strokes 12.0

                       Bas Relief 12.0

                       Camera Raw 6.0

                       Chalk & Charcoal 12.0

                       Charcoal 12.0

                       Chrome 12.0

                       Cineon 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Colored Pencil 12.0

                       Conté Crayon 12.0

                       Craquelure 12.0

                       Crop and Straighten Photos 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Crosshatch 12.0

                       Cutout 12.0

                       Dark Strokes 12.0

                       Diffuse Glow 12.0

                       Dry Brush 12.0

                       Embed Watermark 4.0

                       FastCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Film Grain 12.0

                       Filter Gallery 12.0

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                       Grain 12.0

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                       JPEG 2000 2.0

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                       MMXCore Routines 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Mosaic Tiles 12.0

                       Multiprocessor Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Neon Glow 12.0

                       Note Paper 12.0

                       Ocean Ripple 12.0

                       Paint Daubs 12.0

                       Palette Knife 12.0

                       Patchwork 12.0

                       PCX 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Photocopy 12.0

                       Pixar 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Plaster 12.0

                       Plastic Wrap 12.0

                       Portable Bit Map 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Poster Edges 12.0

                       Radiance 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

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                       Save for Web & Devices 12.0

                       ScriptingSupport 12.0

                       Smudge Stick 12.0

                       Spatter 12.0

                       Sponge 12.0

                       Sprayed Strokes 12.0

                       Stained Glass 12.0

                       Stamp 12.0

                       Sumi-e 12.0

                       Texturizer 12.0

                       Torn Edges 12.0

                       Underpainting 12.0

                       Water Paper 12.0

                       Watercolor 12.0

                       WIA Support 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                       Wireless Bitmap 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

                    Plug-ins that failed to load: NONE

                     

                     

                    Flash: 0

                    Installed TWAIN devices: NONE

                     

                    I tried to install the additional plugins you know see in this list. But they don't work or at least I don't know where to find them.
                    Maybe I did something wrong and made something to my PNG because of the installation of the other plugins.

                    • 7. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                      Curt Y Level 7

                      Looks like you are using version 12.0 of PS.  If so that is way out of date.  Should be 12.05 I believe.  So update to that version. 

                      • 8. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                        McPheirsonRae111 Level 1

                        I am updating it now, maybe it solves my problem!

                        • 9. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                          McPheirsonRae111 Level 1

                          I updated it, but it is still not working.

                          • 10. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                            PECourtejoie Adobe Community Professional

                            You said "  I tried to install the additional plugins you know see in this list."

                            Which ones?

                            I don't see PNG listed, as in this list (for Ps extended, but still)http://forums.adobe.com/message/4365009#4365009

                            I'd try to reinstall.

                            Also, you seem to have an old graphic card driver, that might cause other issues.

                            1 person found this helpful
                            • 11. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                              McPheirsonRae111 Level 1

                              I tried installing SuperPNG.

                              It didn't work before but now I could make it work!

                               

                              I have to thank you all for supporting me, a big thanks to everyone!

                              • 12. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                                Level 7

                                It doesn't work because you've deleted some of the Photoshop plugins, including the one that has the PNG format code in it (multiplugin).

                                You need to restore the plugins that shipped with Photoshop to get all the filters and supported file formats.

                                • 13. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                                  McPheirsonRae111 Level 1

                                  I didn't delete anything. If so, I would have found it in my bin. But I couldn't find it.

                                  • 14. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                                    Level 7

                                    Well, you're missing several plugins that are installed by default.

                                    You, or someone using your machine, have deleted or disabled those plugins.

                                    • 16. Re: Can't open/save pictures as PNG anymore! NEED HELP!
                                      lisettelovebug Level 1

                                      This may not be what your problem was, but it may help others when they are troubleshooting..

                                      I was having the same issue after they upgraded my computer to Win7. I was getting ready to send IT an email to see if they could reinstall when I thought what about running as administrator... So when I right clicked on Photoshop in my startup menu and click on Run as Administrator, I now have Save As Web and Device and can now save to other file formats. YAY! And if you want it to always run as administrator - Right click the icon, Properties, Compatibility and click the box next to Run this Program as Administrator.