18 Replies Latest reply on Jun 26, 2012 5:10 PM by Dean Utian

    Project Freezes on Mac

    Sandra Rosen Level 1

      Thanks to everyone who posted an answer about making files invisible. I appreciate the help. I have one more challenge. I have created a project that calls for .mov files (among other things) to run within it. Everything works great on PCs, but on MACs, there is a specific sequence of 3 buttons that end users can push that makes the program freeze, leaving the following .mov file on the screen and none of the buttons working.

      The problem starts when people call up an .mov file using a certain button on the screen, and then press 2 other buttons in a specific sequence. The first of these buttons just takes the user to another activity and the second of these 2 buttons calls up a different .mov file.  Once the second .mov file is called, the program will play the video and then freeze.  It does not matter which .mov files are called up (several choices), the problem is the same. Any other sequence of buttons following viewing the original .mov file causes no problems. I cannot find the lingo error causing this, and the program runs perfectly on PCs. If you are interested in looking at a puzzling challenge, would you let me know and I will send you the .dir and related files?  I feel like I am staring at a simple solution and just can't see it.

        • 1. Re: Project Freezes on Mac
          Dean Utian Adobe Community Professional

          It could be an issue with the MOVs. Do they play OK outside of Director? I would try switch the MOVs with otehr ones to see if the error still happens.



          • 2. Re: Project Freezes on Mac
            Sandra Rosen Level 1

            Thanks for the thought, but it happens with all MOVs and all MOVs play find outside of Director. Also, if it helps, I can tell you that the average MOV is only 3-5 seconds long and the problem only appears on MACs, regardless of OS. Any other ideas?

            • 3. Re: Project Freezes on Mac
              Dean Utian Adobe Community Professional

              Debugging is often a process of elimination. My suggesion for testing:
              First, make a duplicate of your entire set of files for a test. Then in this test set of files.


              - Delete all the MOVs from the Director movies. Then run the application through the set of step that causes the problems.
              Q. Does the application still freeze?
              If no, then you know that the MOVs are creating some issue.
              If yes, you can eliminate the videos as the problem.Then you'd need to see what else is happening around the time the application freezes.

              • 4. Re: Project Freezes on Mac
                Sandra Rosen Level 1

                Dean, thanks for the idea, but the problem remains. I invite you (and anyone else) to try and see if you can find the problem by looking at the files themselves. The link to the project is https://www.dropbox.com/s/qy2m1f69s1ju4mp/DirectorProjectBug.zip.  I have thinned it out so that only the related casts and MOVs are listed. I really, really appreciate the help!!

                • 5. Re: Project Freezes on Mac
                  Sandra Rosen Level 1

                  I realize that I should give a bit more information to anyone who wants to take on the challenge. Again, I have posted a link to the files at https://www.dropbox.com/s/qy2m1f69s1ju4mp/DirectorProjectBug.zip.  To experience the problem, just open up menu.dir and first click anywhere on the splash screen, then follow the instructions on the next screen to choose a "category", "Technique", "Skill". (I have thinned out the casts to only have 1 of each be available) The program will then have you choose a numbered "challenge" after which you will click on a "play" button to see video #1. Then, click on the "Return to Error Choices" button. Click on any of the three answer choices, then hit the button "View Consequence Video"  and watch video #2. This is where the problem begins. If, after watching video #2 (or any part of it), you click any button except a numbered challenge button, the program works fine. If , however, you next click on the button for a different numbered challenge, the program will work in so far as it will let you see video#1 for the next challenge, but as soon as you click on the "Return to error choices" button, the program freezes (the video#1 for the next challenge remains on the screen and blocks the text that should show up at that frame). The problem only occurs on MACS, not on PCs, and it is consistent across MAC leopard and lion, and across any combination of challenges.  Can anyone solve the mystery?  Thank you!

                  • 6. Re: Project Freezes on Mac
                    Sean_Wilson Adobe Community Professional

                    Sorry, haven't looked at your file as I don't have a Mac to test on, but have you tried 'the stageColor = the stageColor' trick to force a complete screen refresh on frames that might contain artifacts?

                    • 7. Re: Project Freezes on Mac
                      Sandra Rosen Level 1

                      Thanks, Sean.  I tried your idea, but it made no difference - the problem remains.  I welcome any and all other ideas for this mystery!

                      • 8. Re: Project Freezes on Mac
                        Dean Utian Adobe Community Professional

                        I downloaded your files but am having problems follwoing your instrauctions to get to the crash. Is the 'View Consequence Video' button you refer to just the play button? If you can give steps of what buttons to clieck that always result in a freeze, that will be helpful. Leave out, if you do this it will work if you do this and then this.... That part just makes teh instructions harder to follow.


                        Looking at your code, I see you are using an older Lingo syntax. Someof that simplified like:
                        Your verbose sytax:

                        set the movieRate of sprite 44 to 0

                        You can drop 'set' and use = for 'to'.


                        dot syntax
                        sprite(44).movieRate = 0

                        I see you change the visibility of your video sprite. I tend to move a sprite off stage rather than changing teh sprite visibility. So, you could have something like:


                        sprite(44).locH = sprite(44).locH + 800


                        Don't think the above would be the cause of the crash though.



                        • 9. Re: Project Freezes on Mac
                          Sandra Rosen Level 1

                          Thanks for the ideas, Dean. You are right, my first explanation was not clear.  You have to get somewhat into the program to find the crash:

                          1. Open up menu.dir and first click anywhere on the splash screen, then choose a "Category", "Technique", "Skill".

                          2. Choose a numbered "challenge"

                          3. Click on the play button and watch all or part of the video

                          4. Click on "Return to error choices"

                          5. Choose any of the 3 choices on the next screen

                          6. Click on "Check answer"

                          7. Click on "View Consequence video" and watch all or part of it.

                          8. Click on a different numbered challenge in the keypad on the upper left side of the stage

                          9. Click on the play button again and watch all or part of the next video.

                          10. Click on "Return to error choices". At this point, the video should disappear from the screen and you should see 3 choices on the screen. But, instead, the last video freezes and remains on the screen.


                          As a note, if after viewing the consequence video, you then click any button other than a new numbered challenge, there is no problem.

                          • 10. Re: Project Freezes on Mac
                            Sandra Rosen Level 1

                            Oops, one step was omitted from list above. Between #1 and #2, you need to click on the "Challenge" button. Sorry for the omission.

                            • 11. Re: Project Freezes on Mac
                              Dean Utian Adobe Community Professional

                              Hi Sandra,


                              Not on a Mac today so can’t test the steps and see the problem directly. However, will offer some suggestions.



                              It sounds like the video is just staying on screen rather than actually crashing your application. Can you test this by the change I mentioned before. Instead of making the video sprite invisible, can you move it off stage as I suggested as follows



                                set the movieRate of sprite 44 to 0


                                sprite(44).locH = sprite(44).locH + 8000

                              or verbose syntax if you prefer

                                the locH of sprite 44 = (the locH of sprite 44) + 800



                              Next, Sean’s suggestion is a good one. Where idd you add the statement he suggested? I would suggest you add the following to your frame behaviors in the frame following on from a video


                              on enterFrame

                              the stageColor = the stageColor




                              Other things to improve your code. A behavior like:

                              on exitFrame

                                go to the frame

                                  if the movieRate of sprite 44 = 0 then

                                  set the memberNum of sprite 46 to the number of member "play_up"


                                  set the memberNum of sprite 46 to the number of member "pause_up"

                                end if




                              could be improved in a number of ways.


                              1. If you are including code that is making adjustments to sprites, have that before the ‘go to the frame’ line.


                              2. memberNum is dated Lingo instead just use ‘member’:

                              sprite(46).member = member(“play_up”)

                              or verbose

                              the member of sprite 46 = member("play_up")


                              3. I’m not sure why the change of members is in the frame behaviour. It could be linked to any button that takes you out of the video sequence. So, you may have a behaviour as follows:

                              -- pause video and change buttons

                              on mouseUp

                                sprit(44).movieRate = 0

                                sprite(46).member = member(“play_up”)




                              You could have a separate behaviour that starts the video. It could be attached to the video sprite and could be:

                              -- play video at start

                              on beginSprite

                                sprit(44).movieRate = 1

                                sprite(46).member = member(“pause_up”)




                              I suggest you try separate different elements of behaviors. For the ‘Return to Error Choices’ script, you have code to switch cast members (highlight the sprite on rollover) as well as the mouseup instructions.  I’d suggest you use the ‘Rollover Member Change’ behaviour in the Behavior Library – Animation > Interactive category. That will mean the same behavior can used for all sprites without having to hard code individual buttons. Will be much more efficient. I’d also suggest you add the ‘Rollover Cursor Change’ behaviour, also in Behavior Library – Animation > Interactive category. Remember, you can have multiple behaviors attached to a single sprite. So, having individual behaviors for different types of things, it makes your code management more efficient and will help in locating bugs too.



                              Last code suggestion – look at the use of case Lingo which be used over if then when appropriate. For example:
                                  if numberOfTries = 0 then

                                    go to "EC1"

                                  else if numberOfTries = 1 then

                                    go to "1E1"

                                  else if numberOfTries = 2 then

                                    go to "1E2"

                                  else if numberOfTries = 3 then

                                    go to "1E2"

                                  end if

                              Can be replaced with: 

                                case numberOfTries of

                                  0: go to "EC1"

                                  1: go to "1E1"

                                  2: go to "1E2" 

                                  3: go to "1E2"

                                end case



                              In the above example, besides being more efficient to write, it’s also more efficient to execute.


                              Has been longish reply. Hope it's been helpful.


                              • 12. Re: Project Freezes on Mac
                                Sandra Rosen Level 1


                                Your suggestions are great. Thank you! I am making the lingo changes you recommended. I have found one way to solve the problem (although it introduces another). By putting  sprite(44).locH = sprite(44).locH + 8000 into the script "Conseq01/", "Conseq02/", and "Conseq03/", the original problem disappears - but as one would expect, the video that should be visible when clicking on "View Consequence Video" is not visible when it should be. Does this help narrow it down?

                                I am still working on making the lingo changes you recommended. If they solve the original problem, I will let you know. Also, to answer your question, I put Sean's line right under mouseup on each of the scripts that can be called up after pressing "View consequence video" (CV1, CV2,CV3, EC1,EC2,EC3,CC1,CC2,CC3).

                                I really appreciate all of the help!!

                                • 13. Re: Project Freezes on Mac
                                  Dean Utian Adobe Community Professional

                                  Hi Sandra,
                                  Yes, looks like it has found the problem. Sounds like the issue was the stage was not being redrawn/refreshed when the video was 'turned off'. My suggestion was to move the video off screen instead of setting the sprite's visibility to 0. That has appeared to get the stage redrawn without the video. To get the video back to the correct location, you'd need something like:
                                  sprite(44).locH = 400 -- where 400 is the fixed x location



                                  So, you 'd set the locH to 400 (or whatever the position should be) to replace current code of 'set the visible of sprite 46 to 1' and set it to '+800' when you currently set the visible property to 0.


                                  For the stagecolour thing, I think it did not work because it was in the wrong script. Having it in the mouseUp event meant it did not execute at the right time. Better to have it in the frame script where the screen needs to be redrawn which is after you have clicked and jumped to the new frame. Hope that makes sense.

                                  • 14. Re: Project Freezes on Mac
                                    Sandra Rosen Level 1

                                    Thanks, Dean.  Your idea about moving the video off of the screen worked perfectly in the small version  of the project that I used for the test. When I tried to apply it to the larger project, a lot of other errors started occurring (e.g., the video stopped being visible at all and the play button stopped working). I suspect that I have some conflicting scripts that were not included in the sample I posted because they were not involved in that specific problem. I will spend the next few days trying to figure out what happened and let you know. But, I have a good feeling that your idea will solve the issue. Thanks!

                                    • 15. Re: Project Freezes on Mac
                                      Sandra Rosen Level 1

                                      Guess what? When I incorporated the same changes into the larger project, the problem mysteriously returned. Could the problem just be an artifact of the program being too large? It is about 3x larger than the sample that I sent.

                                      • 16. Re: Project Freezes on Mac
                                        Dean Utian Adobe Community Professional

                                        Hi Sandra,
                                        Sorry I haven't replied sooner. Was meaning to.
                                        Has anything changed since your last post? I don't think the issue is because your file is too large. Debugging is often a process of elimination. In your case, if the problem is in the main file but not in the 'small' version, it would be worth removing elements until the problem disappears. It may be just one 'thing' is causing the problem, and finding that thing will help resolve the issue compeletely.

                                        • 17. Re: Project Freezes on Mac
                                          Sandra Rosen Level 1

                                          Dean, Thank you. I did as you suggested and found the problem. Everything seems to be working great.  I really appreciate all of your help and persistence in helping me solve this problem. Sandy

                                          • 18. Re: Project Freezes on Mac
                                            Dean Utian Adobe Community Professional

                                            Glad to hear that Sandy. I guess you can now tag this thread as 'Answered' Dean