1 2 Previous Next 53 Replies Latest reply: Aug 1, 2015 4:55 PM by David Cabestany RSS

    Photoshop CS6 hangs when using the brush (Mac OS X Lion)

    Dogday-design

      Hi folks,

       

      This is my first posting here so I hope I'm doing it right. I upgraded to Photoshop CS6 a couple of days ago (jumped the Creative Cloud offer for existing customers) and ever since I've experienced several "hangs" when using the brush tool. In general I can work a few minutes with the brush before I notice that it isn't responding anymore, ie. it doesn't paint or erase or whatever it is I'm using it for. When this happens I can't access the gui anymore and all I have for cursor is the shape of the brush. After that the cursor will turn into that black and white spinning ring of dots and my only way to exit Photoshop is to force quit it.

       

      This happens almost every time I use the brush. The OS X Lion installation is brand new, as is the Photoshop installation. No third party plugins installed (haven't had the time yet) and no third party fonts. I use a Wacom Intous 4 with latest drivers.

       

      I've recorded a short video of what happens (13MB): https://dl.dropbox.com/u/2055280/Photoshop%20CS6%20hangs.mov

       

      This is me working on a texture for a 3D model. I have a couple of layers and when the recording starts I am using a mask to blend two layers.

       

      - At around 00:40 the brush stops working so I try to change tool by keyboard shortcut and then by clicking the tool palette.

      - At around 01:05 the spinning ring appears and by then I know that I have to force quit.

      - At around 01:50 I open up the Activity Monitor (although it can be tricky to read as the Photoshop document refuses to go to the background when the spinning ring appears)

      - At around 02:24 the brush starts working again but I still have the spinning ring and I still can't access anything in the menus or palettes.

       

      I *think* it is related to the amount of time I spend on a single brush session but I'm not sure. What I mean is that if I start brushing away and simply pause once in a while or lift the pen off the board to start a new stroke it feels like the behaviour is less likely to appear. If I however use the brush for a longer period of time without lifting it or pausing, the spinning ring will most definitely appear. It's like Photoshop buffers all my brush movements and then somehow chokes. I could get the spinning beach ball in earlier versions as well but once Photoshop so to say had catched up I could continue working. Now it chokes and I have to force quit. This is just a theory from side, I need to test it more.

       

      I'm attaching a copy of the System info below as well.

       

      Any ideas on what might be causing this behaviour is appreciated.

       

      Thanks!

       

      /Anders

       

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Mac OS 10.7.4

      System architecture: Intel CPU Family:6, Model:26, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 8

      Logical processor count: 16

      Processor speed: 2260 MHz

      Built-in memory: 12288 MB

      Free memory: 7630 MB

      Memory available to Photoshop: 11198 MB

      Memory used by Photoshop: 70 %

      Image tile size: 1024K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Version: 2.1 ATI-7.18.18

      OpenCL Version:

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

      Display: 2

      Display Depth:= 32

      Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3840

      Video Renderer ID: 16915202

      Video Card Memory: 1256 MB

      Video Rect Texture Size: 16384

      OpenGL Version: 2.1 ATI-7.18.18

      OpenCL Version: 1.1 (Apr  9 2012 19:41:45)

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

      Display: 1

      Main Display

      Display Depth:= 32

      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

      Video Renderer ID: 16915202

      Video Card Memory: 1256 MB

      Video Rect Texture Size: 16384

      Serial number: 90970847541468733918

      Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Samsung, 1.18T, 440.2G free

        Macintosh HD, 222.8G, 134.9G free

        Working Files, 223.3G, 138.9G free

      Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

      Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:

      Additional Plug-ins folder: not set

       

      Installed components:

       

         adbeape.framework   adbeape   3.3.8.19346   66.1025012

         AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082

         adobe_caps.framework   adobe_caps   6.0.29.0   1.276181

         AdobeACE.framework   AdobeACE   2.19.18.19243   66.492997

         AdobeAGM.framework   AdobeAGM   4.26.17.19243   66.492997

         AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

         AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

         AdobeBIB.framework   AdobeBIB   1.2.02.19243   66.492997

         AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.492997

         AdobeCoolType.framework   AdobeCoolType   5.10.31.19243   66.492997

         AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120201  

         AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082

         AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923

         AdobeLinguistic.framework      17206  

         AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174

         AdobeOwl.framework   AdobeOwl   4.0.93   66.496052

         AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471

         AdobePDFSettings.framework   AdobePDFSettings   1.4  

         AdobePIP.framework   AdobePIP   6.0.0.1654  

         AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082

         AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

         AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661

         AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661

         AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661

         ahclient.framework   ahclient   1.7.0.56  

         aif_core.framework   AdobeAIF   3.0.00   62.490293

         aif_ocl.framework   AdobeAIF   3.0.00   62.490293

         aif_ogl.framework   AdobeAIF   3.0.00   62.490293

         AlignmentLib.framework   xcode   1.0.0.1  

         amtlib.framework   amtlib   6.0.0.75  

         boost_date_time.framework   boost_date_time   6.0.0.0  

         boost_signals.framework   boost_signals   6.0.0.0  

         boost_system.framework   boost_system   6.0.0.0  

         boost_threads.framework   boost_threads   6.0.0.0  

         Cg.framework   NVIDIA Cg     

         CIT.framework   CIT   2.0.5.19287   145486

         data_flow.framework   AdobeAIF   3.0.00   62.490293

         dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  

         dvacore.framework   dvacore   6.0.0.0  

         dvamarshal.framework   dvamarshal   6.0.0.0  

         dvamediatypes.framework   dvamediatypes   6.0.0.0  

         dvaplayer.framework   dvaplayer   6.0.0.0  

         dvatransport.framework   dvatransport   6.0.0.0  

         dvaunittesting.framework   dvaunittesting   6.0.0.0  

         dynamiclink.framework   dynamiclink   6.0.0.0  

         FileInfo.framework   FileInfo   66.145433   66.145433

         filter_graph.framework   AdobeAIF   3.0.00   62.490293

         hydra_filters.framework   AdobeAIF   3.0.00   62.490293

         ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

         ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

         image_compiler.framework   AdobeAIF   3.0.00   62.490293

         image_flow.framework   AdobeAIF   3.0.00   62.490293

         image_runtime.framework   AdobeAIF   3.0.00   62.490293

         LogSession.framework   LogSession   2.1.2.1652  

         mediacoreif.framework   mediacoreif   6.0.0.0  

         PlugPlug.framework   PlugPlug   3.0.0.383  

         UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"

         wrservices.framework        

       

       

      Required plug-ins:

       

         3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

         Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

         ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”

         Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Average 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”

         Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Camera Raw 7.1 (354), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

         Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Cineon 13.0 20120315.r.428 2012/03/15:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”

         Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

         Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

         Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

         Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”

         Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

         Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

         Embed Watermark NO VERSION - from the file “DigiSign.plugin”

         Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”

         Entropy 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”

         Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

         Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

         Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

         IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

         Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

         Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

         Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”

         Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

         Maximum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Mean 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

         Median 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Minimum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”

         Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

         Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

         Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

         OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         PCX 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”

         Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

         Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

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         Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

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         Summation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

         Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         U3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

         Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

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         ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       

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      Plug-ins that failed to load: NONE

       

      Flash: NONE

      Installed TWAIN devices: NONE

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