SO actually it turns out there are bigger problems maybe. I still do not have a resolution but they tell me now I need to start a web support case. I have done so, but am open to any feedback. I have not burned at least one library book loan and am on my way to more.
And everything is a 3-4 day wait...
Sorry - the only people who can reset the count are at the other end of the
I'm having this same issue and it makes me sick. I bought an ebook and downloaded aldiko. Well now drm has locked my book, I can't authorize my phone because it says I have to many activations and if I try to use another app it says I can't open until I've removed drm.
I posted 30 bucks for a book that I can't even open now. I should be able to purchase a book and do whatever I want with it without having to worry about some stupid program monitoring my use of it.
I did get my reactivations done (actually pretty quickly) following the initiation of my web case. Agreed that having only a 1/2 dozen activations is unduly restricitive, but what are you gonna do. I did stop purchasing books through Adobe in part for that reason. NOt sure that Nook will ulitmately be any better. but Oh well.
Let's start with your assumption that you should be able to read an ebook
on your phone. ADE supports certain devices and those are listed
Not a phone among them. Sorry. That means you can't transfer ebooks to
your phone by attaching the device to your computer and then using ADE to
do the move. If you try to hook up directly to the website and download
the ebook you bought to your phone, you'll have to follow their
directions. ADE will be out of that loop totally. However, Adobe did make
the software that manages digital rights. The website where you bought the
ebook may - or may not - require that the device you are downloading to (in
this case, your phone) support the Adobe DRM protocol. Aldiko, the app on
your phone, may do that. I don't know. Confusing, isn't it?
Next up, DRM. That issue relates to the Digital Millenium Copyright Act of
2000, which permits the people who sold you the ebook, the authors and
other places like a library to restrict where you can put it. It's an
assumption on your part to think that you can make copies or transfer
ebooks to some other device, or "...do anything I want with it....". If
DRM is telling you that you can't make a copy or transfer the ebook to
another device, it's not something that ADE can or should do anything
about. Neither would Aldkio - all ereading software abides by the
provisions that the industry implemented to support digital rights. Except
the pirates, of course.
Last - but certainly not least - when you talk about authorization counts,
I assume you're talking about them on your computer, not your phone. Adobe
technical support is the only place you can get that reset, because they're
the only people with access to the central file where that count is
stored. Be persistent - the Adobe reps may try to blow you off. Tying it
all up, while ADE does not support a phone (or most Android devices), if
you try to hook up to one, you will burn one of your four device
authorizations, and I'm thinking that you've tried to attach you phone more
than once, hence the issue.
My suggestion is to do some digging and find out how you're supposed to use
Aldiko on your phone, and how you hook up with ebooksellers. Then, go back
to the site where you bought the ebook and figure out how they can reload
it to your phone.
Hope this helps!
Everything was done from my galaxy nexus smart phone. I've never used my computer or tablet to download ebooks and I never heard of drm until I downloaded aldiko. I previously used kobos app with no issue but I wanted to try something different. My issue is that there is no way for me to manage my device authorizations. The only device I've ever authorized is my smart phone. What is happening is that I've wiped my phones data several times. Each time I do that I have to reregister with drm. Drm is showing that I have multiple devices authorized but in reality it is just one phone.
Thanks for explaining what drm is on this thread and the one that I started. I suppose I will just have to do a little more research next time I download an app like aldiko.
I did pretty much the same thing. Never wiped or redid authorization on my computer (actually, I did once, when I got a new computer), only on external devices, namely my smartphone. Since I wiped that a few times, I went over the count.
I understand DRM, but having it be this much of a hassle to reset the count is obnoxious. And I will not choose to buy further books if it takes 2-3 weeks and several hours to "reset a count"
I am sure Nook is not going to be much better the next time I have an issue with them; but I do wish that the industry could get a little more solidly in support of this. Ebooks just could be so much more convenient.
BTW, I do use Aldiko on my phone and it does support ADE DRM.
I guess the reason why I'm so irritated by this is because my book was getting really good. had I known all this mess was going to happen I would have bought the paper back
Good luck. There's not much that we users of Digital Editions can do for
you if you're not using the product on a computer.
May I make a slight correction? It's not 'ADE DRM': it's just DRM. If the
software you're using is Aldiko, then it has implemented digital rights,
but tht implementation has nothing to do with Adobe Digital Editions. It
has to do with the method of DRM that Adobe itself created.