Hi community.
I can't install Adobe AIR 3.2.0.2070. I'm getting the error:
"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
- I'm the administrator of the computer.
- I'm running Windows Vista Home Premium 32-bit SP2.
- I've tried the right-click-run-as-administrator solution and I'm getting the same error.
- I've read Troubleshoot AIR installation | Windows and none of the solutions worked.
- I'm installing the latest AIR version (I've tried older versions too)
Here is my install log:
[2012-06-07:20:30:11] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86
[2012-06-07:20:30:11] Commandline is:
[2012-06-07:20:30:11] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-06-07:20:30:24] Relaunching with elevation
[2012-06-07:20:30:24] Launching subprocess with commandline c:\users\JoseMariaLepew\appdata\local\temp\air67f7.tmp\adobe air installer.exe -ei
[2012-06-07:20:30:25] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86
[2012-06-07:20:30:25] Commandline is: -stdio \\.\pipe\AIR_4624_0 -ei
[2012-06-07:20:30:25] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-06-07:20:30:25] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
[2012-06-07:20:30:25] Installing msi at c:\users\JoseMariaLepew\appdata\local\temp\air67f7.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-07:20:30:39] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-07:20:30:39] Rolling back install of c:\users\JoseMariaLepew\appdata\local\temp\air67f7.tmp\setup.msi
[2012-06-07:20:30:39] Rollback complete
[2012-06-07:20:30:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-07:20:30:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-07:20:30:39] Runtime Installer end with exit code 7
[2012-06-07:20:30:42] Runtime Installer end with exit code 7
[2012-06-08:09:43:06] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86
[2012-06-08:09:43:06] Commandline is:
[2012-06-08:09:43:06] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-06-08:09:43:26] Relaunching with elevation
[2012-06-08:09:43:26] Launching subprocess with commandline c:\users\JoseMariaLepew\appdata\local\temp\airf7a8.tmp\adobe air installer.exe -ei
[2012-06-08:09:43:29] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86
[2012-06-08:09:43:29] Commandline is: -stdio \\.\pipe\AIR_3668_0 -ei
[2012-06-08:09:43:29] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-06-08:09:43:30] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
[2012-06-08:09:43:30] Installing msi at c:\users\JoseMariaLepew\appdata\local\temp\airf7a8.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-08:09:43:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-08:09:43:43] Rolling back install of c:\users\JoseMariaLepew\appdata\local\temp\airf7a8.tmp\setup.msi
[2012-06-08:09:43:43] Rollback complete
[2012-06-08:09:43:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-08:09:43:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-06-08:09:43:43] Runtime Installer end with exit code 7
[2012-06-08:09:43:50] Runtime Installer end with exit code 7
Here is my MSI log:
Error 1402. Could not open key: UNKNOWN\Installer\Products\360D32EFD43992840A8D0036C47EB9A4\SourceList\Media. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
=== Logging stopped: 08/06/2012 09:43:43 ===
Error 1402. Could not open key: UNKNOWN\Installer\Products\360D32EFD43992840A8D0036C47EB9A4\SourceList\Media. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
=== Logging stopped: 07/06/2012 20:30:39 ===
Sorry for my English, because my native languages are Spanish and Portuguese.
Hope someone can help. Thanks.
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