1 Reply Latest reply on Jun 8, 2012 11:32 PM by Mylenium

    Photoshop did not upgrade to Extended after install?

    Ivamaire

      I had cs6 creative suite standard and upgrade to Cs6 creative suite design and web premium, and it did not upgrade my Photoshop to the extended version (which is the whole reason i bought it) Heeeelp?

        • 1. Re: Photoshop did not upgrade to Extended after install?
          Mylenium Most Valuable Participant

          Deactivate the suite under Help --> Deactivate and let it reactivate. Also you may need to clear out your cache.db for the activation system (C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache on Windows). Other users have reported this problem. And of course make sure your system actually supports all Extended features so they are accessible, meaning your graphics hardware and configuration must be up to speed to use 3D and otehr features...

           

          Mylenium