I can open the program without any problems, but when I go to add media, or get media I get an error saying it needs to shut down. I just pruchased the program and am still learning how to use it, but if it keeps shutting down I can't do anything, nor save anything I downloaded. can you help me please?
You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum
Moving to Premiere Elemens forum.