4 Replies Latest reply: Jun 13, 2012 12:41 AM by Mylenium RSS

    Installed CS6 Design and Web - programs will not load

    layne_kou

      After installing CS6 successfully (so it says), I can't get any of the programs to load. Illustrator, InDesign, and some of the others I am seeing an "application failed to initialize properly (0xc000001d)" which is reminiscent of the errors people were having with Photoshop CS5.5.

       

      However, for Photoshop, the error is an application shut-down... "Adobe Photoshop CS6 has encountered a problem and needs to close." I am running off of Windows XP with Service pack 3.

       

      I've spoken with tech support, and they have had me uninstall/reinstall several times (from the disc, without the disc, change some file names to .old... that sort of thing... also downloaded and ran Adobe Application Manager). Nothing has worked. Any advice? I'd even accept "your computer is old and toasted, get a new one" at this point.