I have been talking to Adobe on their phone loop for 1 hour and 45 minutes. I've talked to 11 different people about my issue. Each time they forward me to someone else, then to sales, then back to other people. Except for the sales guy, none of the tech support people even knew what After Effects was, much less the network rendering capabilities. Upon connection to my 11th person just now, whom I could barely understand, he stated he was in the "After Effects Tech Support". I explain my issue once again and he simply said, "Sorry, cannot help you" and hung up the phone after nearly two hours of being bounced around. I am shocked because I foolishly thought I could actually talk to someone as a new subscriber to the Cloud product and reach someone who knew anything about their own products. Forgive me if I'm curt, but after 1 hour 45 minutes of getting nowhere and then finally having the phone abruptly hung up on me has made my patience thin.
Once again, I am a long time AE user with an in house render farm that has used the Render Engine client with a watch folder. In the past we could just install the Render Engine on all of our computers and successfully network render. I am now using AE CS6 via the Cloud subscription. I downloaded AE on each of my 15 machines just so that I can get the Network Render Engine installed. On the majority of these machines, when I launch just the Render Engine client, I get the following message: "Maximum Activations Exceeded". The help files for AE CS6 state:
ability to use network rendering (aerender and watch folder) without activation of render-only nodes: After Effects CS5.5 had to be activated (serial number entered) on render-only machines due to licensing restrictions for certain codecs. In After Effects CS6, you can now run aerender or use Watch Folder in a non-royalty-bearing mode, activation not required.
Is there ANYONE whom I can call to help resolve this issues as to why I'm getting flagged for this? It apparently thinks I'm trying to launch multiple copies of AE, but I'm just trying to launch the Render Engine and use the watch folder, that is all. This MUST be an issue with the Cloud authentication. Please, if there is anyone at Adobe who can help me figure this out I would be amazingly grateful as we have several large jobs which need to be worked on this week.
From Adobe After Effects Help:
After Effects CS5.5 had to be serialized on render-only machines (e.g., in a render farm) due to licensing issues. In After Effects CS6, you can now run aerender or use Watch Folder in a non-royalty bearing mode, so serialization not required.
To enable non-royalty bearing mode: Place a blank file named ae_render_only_node.txt into one of the following locations, depending on the user account type:
- Install After Effects on the render-only machine.
- Place a blank file named ae_render_only_node.txt into one of the following locations, depending on the user account type:
- Mac locations:/Users/<username>/Documents//Users/Shared/Adobe/
- Windows locations:C:\Users\<username>\DocumentsC:\Users\Public\Documents\Adobe
See this for details of the change from After Effects CS5.5 to After Effects CS6 regarding codecs and licensing for the render engine: