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    Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

    Dannee3

      I recently updated my flash player to 11.3.300.257 and whenever I put video in full screen on twitch.tv, my flash player keeps crashing.

       

      I'm using Mozilla Firefox 13 & Windows 7 32-Bit.

        • 1. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
          chris.campbell Adobe Employee

          Hi Dannee3,

          We'd like to get more information from you.  Could you take a look at this FAQ to see if any of the proposed solutions help?  We'd also love to get a bug report from you.

           

          How do I troubleshoot Flash Player's protected mode for Firefox?

           

          Thanks,

          Chris

          • 2. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
            BillieJackFu

            I'm also having problems with the new Adobe Flash Player 11.3.300.257 on 2 separate machines.

             

            Machine 1 - AMD, Windows 7 x64

            Machine 2 - Intel, Windows 7 x64

             

            Both machines using Firefox 13

             

            I'll submit any logs you need and I'll also try the FAQ solution.

             

            Bug report submitted: Bug  3212592

            • 3. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
              michaelkeeys

              I am having the same issue as the other two. After the upgrade youtube videos would not play and and Flash player keeps crashing.

              I rolled back the Flash Player and I don't have the problem. But I like to stay updated.

               

              Machine 1 - AMD, Windows 7 x32

              Machine 2 - Intel, Windows 7 x32

               

              Both machines using Firefox 13

              • 4. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                Sleintastisch

                Guys, i think there is a serious problem with your latest update since a lot of people seem to have this problem. My Firefox crashes all the time (with windows 7 x64 and on my x32 as well) on youtube and a lot of other websites. I hope there will be an update to fix that soon.

                • 5. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                  Dannee3 Community Member

                  I tried everything apart from creating a new account. Nothing was successful.

                   

                  Bug 3213280

                  • 6. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                    Sotapihvi

                    I too seem to have problem like this. I tried the test videos linked to the other thread (http://forums.adobe.com/message/4489708#4489708) and while I had no problem with sound, the video would freeze every few seconds. Sometimes the audio will cut off for few seconds before it continues and video will still be frozen. After the video has compleatly loaded, these problems seem to disappear. Trying to play other videos and I get same result, sometimes the flash player even crashes. My problem is not limited to Youtube though. Some ads that use flash tend to crash the player too. I have tried everything on FAQ with no success.

                     


                    Windows 7 x64

                    Firefox 13.0

                    Flashplayer 11.3.300.257

                     

                    EDIT:

                     

                    Something I forgot to mention. While firefox has problems with videos, IE 9 works just fine.

                    • 7. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                      wilbur55555 Community Member

                      As I posted on my buffering thread, which is presently being ignored, Firefox 13 is for some reason loading two copies of the Flash Player plugin.  Maybe this is related to the problem?

                       

                      http://i59.photobucket.com/albums/g314/BruceMangosteen/misc/FF2FP.jpg

                      • 8. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                        Sotapihvi Community Member

                        Wilbur, have you tried to remove the other one? To see what happens?

                        • 9. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                          wilbur55555 Community Member

                          Which one is "the other one"?    Seriously no, I didn't because I didn't know which one to remove.

                           

                          BTW, I also note that their write-up on the new protected mode talks about there being two processes, but them being INSIDE the plugin-container process.  Clearly they are not in my machine.  Not sure how many are inside the plugin-container, never thought to look in there for more of the li'l rascals.

                           

                          BTW, I also notice that IE only fires up one visible Flash Player plugin process, that I can see anyway.  Yet the write-up says there should be two.  Wonder how many of THOSE there are, and where? 

                           

                          Edit:  Just downloaded procexp and looked.  There are two plugin containers listed in there too.  Not sure if that means I have 4 running, 2 inside and 2 outside, or that the 2 outside are the only ones? 

                           

                          Frankly, I don't like debugging somebody else's software as much as I like debugging my own.

                          • 10. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                            Sotapihvi Community Member

                            It seems that no matter which one you remove, it will remove both. Could it be that Firefox should fire up only one visible plugin process, just like IE, but for some reason they are both are fired up?

                            • 11. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                              sschwartz0

                              I have the same issue here.  Intel Windows 7 x32.  Firefox 13.0

                              • 12. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                wilbur55555 Community Member

                                Actually, if I understood their explanation correctly, we shouldn't see ANY of these processes outside of the plugin-container process.  I used the same software they used, procexp (Process Explorer).  Please see this screen shot:

                                 

                                procexp1.JPG

                                 

                                It clearly shows two plugin processes outside of plugin-container, and seems to show two more inside it.  Not sure if this is related to how Task Manager and Process Explorer display things though.

                                • 13. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                  Jeromie Clark Adobe Employee

                                  Hi,

                                   

                                  The additional FlashPlayerPlugin_11_3_300_257.exe processes are normal, and introduced by the Flash Player Protected Mode feature in Flash Player 10.3 for Firefox on Windows Vista and higher.

                                   

                                  If you're interested in the technical details, there's a great explanation here: http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

                                   

                                  Flash Player 11.3 also extends support for Hardware Acceleration to a larger pool of GPUs than we supported previously.


                                  First, I'd recommend working through the Video troubleshooting guide:

                                  http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

                                   

                                  If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.  If you're still seeing instability, we definitely want to know about it. 

                                   

                                  The best way to surface the issue is to file a bug here: http://bugbase.adobe.com/.  Include the output of debugdiag.  (Start > Run > type debugdiag [Enter])

                                   

                                  If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

                                  http://forums.adobe.com/thread/1018071?tstart=0

                                   

                                  Adobe is aware of two crashes related to Flash Player Protected Mode that have surfaced in the field.  One happens silently when exiting a tab or the browser (Firefox writes a log, but that's all you should notice), and the other displays a crash dialog notifying you that Flash Player has crashed.  This crash occurs infrequently when using complex Flash content in many open tabs simultaneously.  This may be seen on start-up, if the browser is restoring a bunch of already-open tabs.

                                   

                                  We are working diligently to debug and resolve those crashes with the Mozilla engineering team.

                                   

                                  If you continue to experience issues after working through these troubleshooting guides, please let us know.  Including the crash logs from Firefox (c:\Users\<you>\AppData\Roaming\Mozilla\Crash Reports\pending) would be very helpful.

                                   

                                  Thanks!

                                  • 14. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                    wilbur55555 Community Member

                                    Well, as I said in my post, the tech article you linked, which I skimmed, shows those two processes as being inside the plugin-container process.  My screen shot does not show that, it shows them outside the plugin-container process. 

                                     

                                    Concerning the troubleshooting, I am actually shooting a problem with MLB.com and have two threads open on it.  However, I am reading other threads hoping to pick up clues.  BTW, my lapper is less than a year old and is kept updated, so I don't think I have any driver problems, especially with the video.

                                    • 15. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                      Jeromie Clark Adobe Employee

                                      Yeah, I saw that thread.  Someone is going to have to debug it to figure out what's happening.


                                      The best way to get things rolling is to file a bug over at http://bugbase.adobe.com/, and post the bug number over in the relevant thread.

                                       

                                      Also, in Process Monitor, click Tools > Process Tree to see the correct visualization.

                                      • 16. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                        cp1012 Community Member

                                        I've been having the same problem and I had a window pop up on Firefox and said that the Real Player plugin was causing problems and asked me if I wanted to disable it.  When I did and restarted Firefox, the flash player started working.

                                        • 17. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                          tonnynet

                                          I also have the same crashes

                                          Machine 1 - AMD, Windows 7 x64 firefox 13

                                          Flashplayer 11.3.300.257

                                          • 18. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                            wilbur55555 Community Member

                                            Jerome, thanks for acknowledging that somebody from Adobe needs to investigate what I am reporting.  I believe you guys are a professional and well-run organization and will take my efforts seriously.

                                             

                                            I tried your suggestion about selecting "Process Tree" in procexp and that worked.  Thanks for clearing that up.

                                             

                                            I seem to have gotten some other responses to my postings.  I'll read those before launching the bug report process.

                                             

                                            Thanks again for your reply.

                                            • 19. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                              vytautaz

                                              On my pc too after install adobe flash player last update ,pages like youtube videos draging up and squezing also it over crashes when using  more than 1 tabs on one plays music on other looking on other pages...

                                              11.3.300.257 update IT COULD BE USEFULL IF ADMINISTRATORS AND FLASH TEAM REALISE NEW UPDATE TO FIX THOSE BUGS.

                                              • 20. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                m949

                                                Same problems here (no video on certain sites, Youtube seems fine; Audio is present). Here are some things that WON'T work on my machines (Windows 7 64 bit, Flash 11.3.300.257, FF 13.0 and Ubuntu 11.10; no Real Player Plugin on any of the machines)

                                                 

                                                - Disabling the protected mode in the mms.cfg file --> DOESN'T WORK

                                                - Disabling all add-ons and extensions (except Flash and shockwave)--> DOESN'T WORK

                                                - Creating a test profile in FF 13--> DOESN'T WORK

                                                - Checking OOPP in FF (dom.ipc.plugins.enabled is set to true and dom.ipc.plugins.enabled.npswf32.dll  is non existant).--> DOESN'T WORK

                                                 

                                                The only time it works is when FF runs in Safemode with all Add-Ons and Plugins disabled, however if it runs in normal mode and Add-ons and Extensions are disabled by hand it still doesn't work.

                                                 

                                                And here's what I WON'T DO:

                                                - Creating a new Windows Profile (no thanks)

                                                - Reseting FF (I have no interest in downloading and installing all my Extensions again)

                                                - Rolling back to an earlier version of Flash or FF for that matter

                                                - Updating my graphics driver (Flash worked with the graphics driver before and should work with that version as well).

                                                - Using IE 9 (I'm too used to FF by now, why should I go back).


                                                That's what I WILL DO:

                                                - Disabling automatic updates on both Flash and FF

                                                - Getting Chrome

                                                • 21. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                  SKL41

                                                  I'm having the same problem since updating to Flash 11.3.300.257, I can't remember the last time FF crashed on me before this but I've had four or five crashes this morning since flash updated.

                                                   

                                                  AMD Windows 7 x32 Firefox 13.0 Flash 11.3.300.257

                                                  • 22. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                    vytautaz Community Member

                                                    Thanks google chrome with adobe flash player works like a charm , even

                                                    broswing is much more faster and i was able to aply it individual for me  i

                                                    dont know why i didn't know it till now Thanks again

                                                    • 23. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                      sean.sean2009

                                                      i have the same problem,

                                                      it simply don't work.

                                                      wondows 7 mozila 8.1

                                                      • 24. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                        dmartin004

                                                        Same problem here. Firefox 13 is constantly crashing and freezing. The previous version of Flash worked perfectly fine. I would like to be able to re-download the older version. It's really hard to use the Internet without Flash.

                                                         

                                                        Just got a crash on twitch.tv when coming out of full-screen mode and trying to go to the previous page. Adobe Flash stopped working and caused Firefox to crash.

                                                         

                                                        edit: Just rolled back to 11.2.202.235. I will try it for a while and see how it works.

                                                        • 25. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                          Jeromie Clark Adobe Employee

                                                          Have you completed the troubleshooting steps that were referenced earlier in the thread? 

                                                           

                                                          If so, please start a new discussion so that we can work with you to figure out what's going on.

                                                          • 26. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                            Jeromie Clark Adobe Employee

                                                            We extended Hardware Acceleration support to a wider array of video cards in the Flash Player 11.3 release.  My guess, based on the fact that this is happening on the full-screen/embedded transition is that you may be running into issues with GPU acceleration on a system where we were previously doing all the video and graphics processing in software.

                                                             

                                                            First, I'd recommend working through the Video troubleshooting guide:

                                                            http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

                                                             

                                                            If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.

                                                             

                                                            If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

                                                            http://forums.adobe.com/thread/1018071?tstart=0

                                                             

                                                            If you're still running into issues, please file a bug, and start a new discussion so that I can work through those problems with you directly in more detail.  If you're crashing, providing the crash dumps from Firefox will be very helpful, and the best way to do that (and to get it over to an engineer for further investigation) is to file a bug and attach the crash files.

                                                             

                                                            To do that, file a bug at bugbase.adobe.com.

                                                             

                                                            Choose "Adobe Flash Player" as the product

                                                            Choose "Browser Integration" as the product area

                                                             

                                                            Please provide as much information as possible with what you were doing before the crash and an exact URL where the crash occurred.

                                                             

                                                            If available, please attach your Firefox crash logs to the bug using the Attachments field.

                                                             

                                                            1. Show hidden files and folders. For more details, see the instructions for the operating system that you use: Vista and Windows 7.
                                                            2. Crash logs are located at C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports\
                                                            3. Logs will be located in either the pending or submitted folder, depending on whether or not you submitted the crash report to Mozilla.

                                                             

                                                            Include the bug ID in your new discussion so that I see it come in.  I'll take a look at your crash logs to make sure that they are either crashes that we know about, or something unique that we need to follow up on in more detail.

                                                             

                                                            Thanks!

                                                            • 27. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                              Jeromie Clark Adobe Employee

                                                              If starting Firefox in safe-mode resolves the problem, there's a conflict between Flash Player and one of the Add-Ons/Extensions that you have installed. 

                                                               

                                                              Knowing what you have installed would be super helpful in narrowing down the possibilities for us.  Also, this is pretty painless.

                                                               

                                                              In firefox, go to: about:support

                                                              Click Copy to Clipboard

                                                              Paste it into a reply.


                                                              Doing the same for about:plugins (you'll have to hit Ctrl-A, Ctrl-C to copy there), would also be super helpful.

                                                               

                                                              Thanks!

                                                              • 28. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                LizaN321

                                                                Chrome, sounds like a plan!  Very disappointed, was so used to firefox; using IE as a temporary measure now :-(

                                                                • 29. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                  Dent00

                                                                  I have the exact same problem:

                                                                  Toshiba Laptop, AMD Processor, Windows 7, firefox 13, Flashplayer 11.3.300.257

                                                                  Problem began right after adobe flash did an automatic update to this current version

                                                                  I got a dialog box that asked something about disabling an add-on for Real Player Recorder

                                                                  I have begun using IE while this bug remains.

                                                                  If a fix is issued that works, please let me know about it.

                                                                  I am sure that there are literally thousands of people with this problem that don't know how to report it.

                                                                  Seems like an updated version of Adobe Flash that works would be the solution or a patch to go back to last version, which also worked...

                                                                  • 30. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                    timcurtin

                                                                    EDIT: you won't see my flash plugin below cuz i disabled it

                                                                     

                                                                    Thanks for all the tips and here's my paste from about:plugins. I don't have an about:support though (i'm of course having the same issues). Any chance of just an update to flash to  resolve this seemingly widespread bug that renders firefox unusable?

                                                                     

                                                                     

                                                                    Enabled plugins

                                                                    Find more information about browser plugins at mozilla.org.

                                                                     

                                                                    Find updates for installed plugins at mozilla.com/plugincheck.

                                                                    Help for installing plugins is available from plugindoc.mozdev.org.


                                                                    Java Deployment Toolkit 7.0.50.255

                                                                    File: npdeployJava1.dll
                                                                    Version: 10.5.1.255
                                                                    NPRuntime Script Plug-in Library for Java(TM) Deploy
                                                                    application/java-deployment-toolkit

                                                                    Java(TM) Platform SE 7 U5

                                                                    File: npjp2.dll
                                                                    Version: 10.5.1.255
                                                                    Next Generation Java Plug-in 10.5.1 for Mozilla browsers
                                                                    application/x-java-appletJava Applet
                                                                    application/x-java-beanJavaBeans
                                                                    application/x-java-vm

                                                                    application/x-java-applet;version=1.1.1

                                                                    application/x-java-bean;version=1.1.1

                                                                    application/x-java-applet;version=1.1

                                                                    application/x-java-bean;version=1.1

                                                                    application/x-java-applet;version=1.2

                                                                    application/x-java-bean;version=1.2

                                                                    application/x-java-applet;version=1.1.3

                                                                    application/x-java-bean;version=1.1.3

                                                                    application/x-java-applet;version=1.1.2

                                                                    application/x-java-bean;version=1.1.2

                                                                    application/x-java-applet;version=1.3

                                                                    application/x-java-bean;version=1.3

                                                                    application/x-java-applet;version=1.2.2

                                                                    application/x-java-bean;version=1.2.2

                                                                    application/x-java-applet;version=1.2.1

                                                                    application/x-java-bean;version=1.2.1

                                                                    application/x-java-applet;version=1.3.1

                                                                    application/x-java-bean;version=1.3.1

                                                                    application/x-java-applet;version=1.4

                                                                    application/x-java-bean;version=1.4

                                                                    application/x-java-applet;version=1.4.1

                                                                    application/x-java-bean;version=1.4.1

                                                                    application/x-java-applet;version=1.4.2

                                                                    application/x-java-bean;version=1.4.2

                                                                    application/x-java-applet;version=1.5

                                                                    application/x-java-bean;version=1.5

                                                                    application/x-java-applet;version=1.6

                                                                    application/x-java-bean;version=1.6

                                                                    application/x-java-applet;version=1.7

                                                                    application/x-java-bean;version=1.7

                                                                    application/x-java-applet;jpi-version=1.7.0_05

                                                                    application/x-java-bean;jpi-version=1.7.0_05

                                                                    Silverlight Plug-In

                                                                    File: npctrl.dll
                                                                    Version: 5.1.10411.0
                                                                    5.1.10411.0
                                                                    application/x-silverlightnpctrlscr
                                                                    application/x-silverlight-2

                                                                    iTunes Application Detector

                                                                    File: npitunes.dll
                                                                    Version: 1.0.1.1
                                                                    iTunes Detector Plug-in
                                                                    application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

                                                                    Adobe Acrobat

                                                                    File: nppdf32.dll
                                                                    Version: 10.1.3.23
                                                                    Adobe PDF Plug-In For Firefox and Netscape 10.1.3
                                                                    application/pdfAcrobat Portable Document Formatpdf
                                                                    application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
                                                                    application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
                                                                    application/vnd.fdfAcrobat Forms Data Formatfdf
                                                                    application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
                                                                    application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
                                                                    application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

                                                                    Microsoft Lync 2010 Meeting Join Plug-in

                                                                    File: npMeetingJoinPluginOC.dll
                                                                    Version: 4.0.7577.4087
                                                                    Microsoft Lync 2010 Meeting Join Plug-in
                                                                    application/vnd.microsoft.communicator.ocsmeeting4.0.7577.4087*

                                                                    2007 Microsoft Office system

                                                                    File: NPOFF12.DLL
                                                                    Version: 12.0.4518.1014
                                                                    Office Plugin for Netscape Navigator
                                                                    application/x-msoffice1212.0.4518.1014*
                                                                    • 31. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                      Jeromie Clark Adobe Employee

                                                                      Thanks for the feedback.

                                                                       

                                                                      I don't see anything in plug-ins that would be likely to cause this.  I'm curious about the list of Extensions though, which is found under about:support

                                                                       

                                                                      What version of Firefox are you running?

                                                                      • 32. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                        LizaN321 Community Member

                                                                        Hi Jeromie,

                                                                         

                                                                         

                                                                         

                                                                        I’m running  firefox 13, I guess it’s set to automatically update.  I found the extensions under tools and then add-ons?

                                                                         

                                                                         

                                                                         

                                                                        I can’t seem to copy and pace them into this email.  There is something called Adobe DLM which seems to be disabled.  I haven’t sent you the plug-in list so think you’re getting me mixed up.  I would gladly do so but can’t find a way of doing so without typing them all.  I just hope you find a simple fix soon!

                                                                         

                                                                         

                                                                         

                                                                        Thanks.

                                                                        • 33. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                          timcurtin Community Member

                                                                          hey Jeromie, thanks for repsonding.

                                                                           

                                                                          I dont see anything that says about:support under troubleshooting information, unless that's not where i'm supposed to be looking. I'm using 13.0. Under troubleshooting info there is this:

                                                                           

                                                                          Extensions

                                                                               

                                                                           

                                                                               

                                                                                 

                                                                                   

                                                                                     

                                                                                        Name         Steelhead Mobile Certificate Manager

                                                                                     

                                                                                     

                                                                                        Version      1.0.3

                                                                                     

                                                                                     

                                                                                        Enabled     false

                                                                                     

                                                                                     

                                                                                        ID             SteelheadMobileCertificateManager@riverbed.com

                                                                          • 34. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                            Wizard_Of_Boz

                                                                            I agree with other posters: I shouldn't have to debug Adobe's code for them.  And I don't want to have to reload the operating system (for example) to get this Flash Bug fixed.  I've sent in the bug reports, but for now every time I use my computer "Adobe Flash has crashed" comes up several times.  Clearly, 11.3.300.257 was not tested if there are this many people having this many problems.

                                                                             

                                                                            I am running Win7 Pro, with all updates current and installed.  I am using Firefox 13.0.1.

                                                                             

                                                                            Is there any way to redact the update?  How do I get back to a reliable version?

                                                                            • 35. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                              carlcarlcral

                                                                              This version of Flash keeps crashing for me too. I am running Mozilla Firefox 3.6.27 on Windows 7 64-bit. I know it's not Mozilla Firefox 13, but maybe this will help the Adobe people see how deep their problem goes.

                                                                              • 36. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                                Wizard_Of_Boz Community Member

                                                                                I've never experienced a release this bad in a product as popular as Flash. Maybe Apple's involved. Since iPhones can't run Flash, maybe Apple is paying off Adobe so that nothing runs Flash!

                                                                                 

                                                                                Every time I open Firefox, or a new page, or almost anything - the Flash Plugin has crashed...

                                                                                 

                                                                                Is there a weblink with explicit instructions on how to redact to a reliable version?

                                                                                • 37. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                                  afcarr77

                                                                                  I'm not sure if this has been posted yet but Mozilla has recognized this issue and says they are working with Adobe in finding a resolution.

                                                                                   

                                                                                  In the mean time they recommend a couple things including downgrading to version 11.2 until they can properly patch the 11.3 plug-in:

                                                                                   

                                                                                  https://support.mozilla.org/en-US/kb/flash-113-crashes

                                                                                   

                                                                                  https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox

                                                                                  • 38. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                                    Jeromie Clark Adobe Employee

                                                                                    To ensure that you always have an authentic, unadulterated version of Flash Player, only download Flash Player from  adobe.com. 

                                                                                     

                                                                                    You can find the archived versions of Flash Player here:

                                                                                    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

                                                                                     

                                                                                    To downgrade to Flash Player 11.2, do the following:

                                                                                    1. Download the Flash Player 11.2 archive - Flash 11.2 (170MB)
                                                                                    2. On the menu bar, click on the Firefox menu and select Quit Firefox
                                                                                    3. Open your downloads folder and look for the file named fp_11.2.202.233_archive.zip
                                                                                    4. Double-click the fp_11.2.202.233_archive.zip file it will create a folder called fp_11.2.202.233_archive. Open that folder and look for the Flash 11.2 installer. It is named flashplayer11_2r202_233_mac.dmg
                                                                                    5. Double-click flashplayer11_2r202_233_mac.dmg to open a folder with the Flash 11.2 install program.
                                                                                    • 39. Re: Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13
                                                                                      Jeromie Clark Adobe Employee

                                                                                      If you type "about:support" no quotes in the address bar of Firefox and hit enter, you should get the magic diagnostic page that I'm talking about.

                                                                                       

                                                                                      about_support.jpg

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