6 Replies Latest reply on Jun 15, 2012 12:07 PM by essjay50

    Lightroom 4 Making Computer Freeze


      I upgraded to Lightroom 4 from version 3. Updated my catalog, and I've never been able to fully open Lightroom since this - my computer freezes whenever Lightroom is opened.  I've had this computer for two years and have never had a problem with it, and never had an issue with Lightroom 3; this freeze-kill only happens with Lightroom 4.


      I then updated to 4.1, and still having this issue.  I can't generate a crash report because it's a freeze, and I couldn't optimize my catalog since the computer froze immediately after opening.  So I decided to start from scratch and deleted all my preferences, previews, the catalog itself, etc. - starting fresh - and I was able to actually maneuver around the program until I tried to import (was able to select files, but right as and import completed, the computer froze again; it happens no matter the type of number of files being imported).  It's still doing it.  I'm getting really frustrated.


      I'm on an iMac, Lion (10.7.4), 2.66 GHz Intel Core i5, 16 GB 1067MHz DDR3 RAM, ATI Radeon HD 4850 512 MB card.  I've tried searching for support on this, and can't find anyone else having this problem, but wondering if anyone has heard of this.  Any help would be great.  Thanks!

        • 1. Re: Lightroom 4 Making Computer Freeze
          Geoff the kiwi Adobe Community Professional & MVP

          Where are the catlog and image files located?

          • 2. Re: Lightroom 4 Making Computer Freeze
            jessyel Level 1

            Catalog is in the usual location: User\Pictures\Lightroom\.  Image files are located in a folder in my Pictures folder.

            • 3. Re: Lightroom 4 Making Computer Freeze
              jessyel Level 1

              Well, it *appears* that I have found the problem, although it's not verified: video files.  Specifically, some older .avi's.


              I started from scratch again with my catalog, and was importing files folder by folder (I organize my photos/videos by category).  First few folders were fine, and then the computer froze on the next folder.  Tried doing it again, and did it again.  I noticed I had one movie file (an .avi), and out of curiosity didn't include it in the import.  Viola.


              Tried re-importing, froze again.  I can import .mov's, but .avi's (thes are from an old Flip cam) make the computer freeze.  Shrug.  I'l report back if anything else pops up.


              By the way - is there a way to exclude specific files from showing up in the import window?  Every time I go to import from my folder, all these movie files come up - I don't want them to.  Is there a way to tell Lightroom 'Ignore these file extensions or specific folders when I try to import from now on in?'



              • 4. Re: Lightroom 4 Making Computer Freeze
                Geoff the kiwi Adobe Community Professional & MVP

                Great, progress! I know of no way to get what you want though.

                • 5. Re: Lightroom 4 Making Computer Freeze
                  Victoria Bampton LR Queen Adobe Community Professional & MVP

                  You can't ignore file extensions, but if you look at the bottom of the Import dialog, there's a sort order pop-up at the bottom which will separate the videos from the photos.  That might make it a bit easier to separate.


                  And if it's definitely those files, the engineers might want to take a look.  You can drop one of the problem files on my server (www.vbftp.net, username webupload, password 123) if that works for you.

                  • 6. Re: Lightroom 4 Making Computer Freeze

                    I am getting to the boiling point with Lightroom 4.1 and its 'not responding' mode every time i attempt to import in the library modual.  Sometimes its right off the bat, other times I might make it all the way to clicking on C:// before the greyed out screen appears!! Now there are a few golden moments where I have been actually able to import the files I need to work with, but they are becoming less frequent. I used LR3 for quite some time with work and didn't experience any of this, so I am fairly familiar with the functionalities of LR. When I do get to import, I notice that many sources come up that are either irrelevant or external drives. It seems that Lightroom goes on some kind of a spree in search of anything visual, anywhere on my system and connected peripherals, thus wasting much time and eventually going to that 'not responding' mode.

                    Sometimes I am given a choice to wait or close the program, sometimes it closes itself. Whatever it is, its driving me CRAZY. I am in the midst of a project right now and can't sit around and wait to see if its going to be a good LR day or not. Instead of LR looking for ANY potential source on the system, wouldn't it be better if I (the owner) could DIRECT LIGHTROOM WHERE TO LOOK, not LR spinning its wheels everywhere but where I need it????  Anyone know if i can I turn off areas where LR is looking? Like my Droid? External backup drives, etc?


                    I love Lightroom's features, but its becoming more difficult to use due to the 'not responding' enigma.....HELP!


                    I am using Lightroom 4.1 on a Windows 7 Pro PC