1 2 Previous Next 57 Replies Latest reply on Jul 10, 2016 11:58 PM by sangramp5262

    Got an error when applying oil paint filter

    li_li_2010

      I'm using Photoshop CS6 on a Macbook. When I tried to apply the oil pain filter, I got an error message saying "The filter you were using encountered an unknown graphics processor error that caused an unexpected exit. Check the manufacturer's website for the latest software." Could you let me know on how to fix this? Or how to skip this mission, and move onto the next one? Thank you!

        • 1. Re: Got an error when applying oil paint filter
          TerriStone Adobe Employee

          This isn't a problem with LevelUp for Photoshop, but with your computer's hardware.

           

          Please post your system info listed in Photoshop's Help > System Info dialog box. Click Copy, then paste it in a response here. That will help us determine what's going on.

          • 2. Re: Got an error when applying oil paint filter
            li_li_2010 Level 1

            Below is the information I copied from System Info dialog box. If there's nothing I can do with the hardware, is there any way I can skip this mission, and move onto the next one? Thanks for your help!

             

            Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
            Operating System: Mac OS 10.7.4
            System architecture: Intel CPU Family:6, Model:23, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
            Physical processor count: 2
            Processor speed: 2400 MHz
            Built-in memory: 4096 MB
            Free memory: 2326 MB
            Memory available to Photoshop: 3721 MB
            Memory used by Photoshop: 70 %
            Image tile size: 128K
            Image cache levels: 4
            OpenGL Drawing: Enabled.
            OpenGL Drawing Mode: Basic
            OpenGL Allow Normal Mode: False.
            OpenGL Allow Advanced Mode: False.
            OpenGL Allow Old GPUs: Not Detected.
            OpenGL Version: 2.1 APPLE-7.0.52
            OpenCL Unavailable
            Video Card Vendor: Intel Inc.
            Video Card Renderer: Intel GMA X3100 OpenGL Engine
            Display: 1
            Main Display
            Display Depth:= 32
            Display Bounds:=  top: 0, left: 0, bottom: 800, right: 1280
            Video Renderer ID: 16925184
            Video Card Memory: 128 MB
            Video Rect Texture Size: 2048
            Serial number: Tryout Version
            Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
            Photoshop scratch has async I/O enabled
            Scratch volume(s):
              Startup, 232.1G, 84.5G free
            Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
            Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
            Additional Plug-ins folder: not set

             

            Installed components:

             

               adbeape.framework   adbeape   3.3.8.19346   66.1025012
               AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082
               adobe_caps.framework   adobe_caps   6.0.29.0   1.276181
               AdobeACE.framework   AdobeACE   2.19.18.19243   66.492997
               AdobeAGM.framework   AdobeAGM   4.26.17.19243   66.492997
               AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830
               AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830
               AdobeBIB.framework   AdobeBIB   1.2.02.19243   66.492997
               AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.492997
               AdobeCoolType.framework   AdobeCoolType   5.10.31.19243   66.492997
               AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120201  
               AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082
               AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923
               AdobeLinguistic.framework      17206  
               AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174
               AdobeOwl.framework   AdobeOwl   4.0.93   66.496052
               AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471
               AdobePDFSettings.framework   AdobePDFSettings   1.4  
               AdobePIP.framework   AdobePIP   6.0.0.1654  
               AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082
               AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
               AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661
               AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661
               AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661
               ahclient.framework   ahclient   1.7.0.56  
               aif_core.framework   AdobeAIF   3.0.00   62.490293
               aif_ocl.framework   AdobeAIF   3.0.00   62.490293
               aif_ogl.framework   AdobeAIF   3.0.00   62.490293
               AlignmentLib.framework   xcode   1.0.0.1  
               amtlib.framework   amtlib   6.0.0.75  
               boost_date_time.framework   boost_date_time   6.0.0.0  
               boost_signals.framework   boost_signals   6.0.0.0  
               boost_system.framework   boost_system   6.0.0.0  
               boost_threads.framework   boost_threads   6.0.0.0  
               Cg.framework   NVIDIA Cg     
               CIT.framework   CIT   2.0.5.19287   145486
               data_flow.framework   AdobeAIF   3.0.00   62.490293
               dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  
               dvacore.framework   dvacore   6.0.0.0  
               dvamarshal.framework   dvamarshal   6.0.0.0  
               dvamediatypes.framework   dvamediatypes   6.0.0.0  
               dvaplayer.framework   dvaplayer   6.0.0.0  
               dvatransport.framework   dvatransport   6.0.0.0  
               dvaunittesting.framework   dvaunittesting   6.0.0.0  
               dynamiclink.framework   dynamiclink   6.0.0.0  
               FileInfo.framework   FileInfo   66.145433   66.145433
               filter_graph.framework   AdobeAIF   3.0.00   62.490293
               hydra_filters.framework   AdobeAIF   3.0.00   62.490293
               ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"
               ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"
               image_compiler.framework   AdobeAIF   3.0.00   62.490293
               image_flow.framework   AdobeAIF   3.0.00   62.490293
               image_runtime.framework   AdobeAIF   3.0.00   62.490293
               LogSession.framework   LogSession   2.1.2.1652  
               mediacoreif.framework   mediacoreif   6.0.0.0  
               PlugPlug.framework   PlugPlug   3.0.0.383  
               UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"
               wrservices.framework        

             


            Required plug-ins:

             

               3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
               ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”
               Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Average 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
               Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
               Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Cineon 13.0 20120315.r.428 2012/03/15:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
               Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
               Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
               Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”
               Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
               Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
               Embed Watermark NO VERSION - from the file “DigiSign.plugin”
               Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
               Entropy 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
               Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
               IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
               Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
               Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
               Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
               Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
               Maximum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Mean 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
               Median 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Minimum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
               Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
               Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
               Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
               OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               PCX 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
               Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
               Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
               Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Pixar 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
               Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
               Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Radiance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
               Range 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Read Watermark NO VERSION - from the file “DigiRead.plugin”
               Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
               ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
               Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Skewness 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Solarize 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
               Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Summation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               U3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
               Variance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
               Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
               Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
               Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
               Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
               ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

             

            Optional and third party plug-ins: NONE

             

            Plug-ins that failed to load: NONE
            Flash:
               Mini Bridge
               LevelUp for Photoshop
               Kuler
            Installed TWAIN devices: NONE

            • 3. Re: Got an error when applying oil paint filter
              AdamDux

              I get the same issue, and I JUST bought this new Samsung laptop 3 months ago.  If it's not capable of handling CS6 then what the hell??

               

              Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

              Operating System: Windows 7 64-bit

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

              Physical processor count: 2

              Logical processor count: 4

              Processor speed: 2394 MHz

              Built-in memory: 8106 MB

              Free memory: 4412 MB

              Memory available to Photoshop: 7178 MB

              Memory used by Photoshop: 60 %

              Image tile size: 128K

              Image cache levels: 4

              OpenGL Drawing: Enabled.

              OpenGL Drawing Mode: Basic

              OpenGL Allow Normal Mode: False.

              OpenGL Allow Advanced Mode: False.

              OpenGL Allow Old GPUs: Not Detected.

              Video Card Vendor: Intel

              Video Card Renderer: Intel(R) HD Graphics Family

              Display: 2

              Display Bounds:=  top: 0, left: -1920, bottom: 1080, right: 0

              Display: 1

              Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

              Video Card Number: 1

              Video Card: Intel(R) HD Graphics Family

              OpenCL Unavailable

              Driver Version: 8.15.10.2266

              Driver Date: 20101216000000.000000-000

              Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

              Video Mode: 1366 x 768 x 4294967296 colors

              Video Card Caption: Intel(R) HD Graphics Family

              Video Card Memory: 3861 MB

              Video Rect Texture Size: 4096

              Serial number: 92298703051332501777

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

              Temporary file path: C:\Users\Ryan\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                C:\, 445.3G, 262.8G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

              Installed components:

                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                 ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                 AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                 AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                 AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                 AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                 AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                 adobe_caps.dll   Adobe CAPS   6,0,29,0  

                 AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                 aif_core.dll   AIF   3.0   62.490293

                 aif_ocl.dll   AIF   3.0   62.490293

                 aif_ogl.dll   AIF   3.0   62.490293

                 amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                 ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                 Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                 BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                 boost_date_time.dll   DVA Product   6.0.0  

                 boost_signals.dll   DVA Product   6.0.0  

                 boost_system.dll   DVA Product   6.0.0  

                 boost_threads.dll   DVA Product   6.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                 CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                 data_flow.dll   AIF   3.0   62.490293

                 dvaaudiodevice.dll   DVA Product   6.0.0  

                 dvacore.dll   DVA Product   6.0.0  

                 dvamarshal.dll   DVA Product   6.0.0  

                 dvamediatypes.dll   DVA Product   6.0.0  

                 dvaplayer.dll   DVA Product   6.0.0  

                 dvatransport.dll   DVA Product   6.0.0  

                 dvaunittesting.dll   DVA Product   6.0.0  

                 dynamiclink.dll   DVA Product   6.0.0  

                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                 filter_graph.dll   AIF   3.0   62.490293

                 hydra_filters.dll   AIF   3.0   62.490293

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 image_compiler.dll   AIF   3.0   62.490293

                 image_flow.dll   AIF   3.0   62.490293

                 image_runtime.dll   AIF   3.0   62.490293

                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                 LogSession.dll   LogSession   2.1.2.1640  

                 mediacoreif.dll   DVA Product   6.0.0  

                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                 Plugin.dll   Adobe Photoshop CS6   CS6  

                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                 PSArt.dll   Adobe Photoshop CS6   CS6  

                 PSViews.dll   Adobe Photoshop CS6   CS6  

                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                 TfFontMgr.dll   FontMgr   9.3.0.113  

                 TfKernel.dll   Kernel   9.3.0.113  

                 TFKGEOM.dll   Kernel Geom   9.3.0.113  

                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                 updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                 wu3d.dll   U3D Writer   9.3.0.113  

                 _amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

               

               

              Required plug-ins:

               

                 Accented Edges 13.0

                 Adaptive Wide Angle 13.0

                 ADM 3.11x01

                 Angled Strokes 13.0

                 Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Bas Relief 13.0

                 BMP 13.0

                 Camera Raw 7.0

                 Chalk & Charcoal 13.0

                 Charcoal 13.0

                 Chrome 13.0

                 Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Color Halftone 13.0

                 Colored Pencil 13.0

                 CompuServe GIF 13.0

                 Conté Crayon 13.0

                 Craquelure 13.0

                 Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Crop and Straighten Photos Filter 13.0

                 Crosshatch 13.0

                 Crystallize 13.0

                 Cutout 13.0

                 Dark Strokes 13.0

                 De-Interlace 13.0

                 Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Diffuse Glow 13.0

                 Displace 13.0

                 Dry Brush 13.0

                 Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Embed Watermark 4.0

                 Extrude 13.0

                 FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Fibers 13.0

                 Film Grain 13.0

                 Filter Gallery 13.0

                 Fresco 13.0

                 Glass 13.0

                 Glowing Edges 13.0

                 Grain 13.0

                 Graphic Pen 13.0

                 Halftone Pattern 13.0

                 HDRMergeUI 13.0

                 IFF Format 13.0

                 Ink Outlines 13.0

                 JPEG 2000 13.0

                 Lens Blur 13.0

                 Lens Correction 13.0

                 Lens Flare 13.0

                 Liquify 13.0

                 Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Mezzotint 13.0

                 MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Mosaic Tiles 13.0

                 Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Neon Glow 13.0

                 Note Paper 13.0

                 NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Ocean Ripple 13.0

                 Oil Paint 13.0

                 OpenEXR 13.0

                 Paint Daubs 13.0

                 Palette Knife 13.0

                 Patchwork 13.0

                 Paths to Illustrator 13.0

                 PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Photocopy 13.0

                 Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Pinch 13.0

                 Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Plaster 13.0

                 Plastic Wrap 13.0

                 PNG 13.0

                 Pointillize 13.0

                 Polar Coordinates 13.0

                 Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Poster Edges 13.0

                 Radial Blur 13.0

                 Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Read Watermark 4.0

                 Reticulation 13.0

                 Ripple 13.0

                 Rough Pastels 13.0

                 Save for Web 13.0

                 ScriptingSupport 13.0

                 Shear 13.0

                 Smart Blur 13.0

                 Smudge Stick 13.0

                 Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Spatter 13.0

                 Spherize 13.0

                 Sponge 13.0

                 Sprayed Strokes 13.0

                 Stained Glass 13.0

                 Stamp 13.0

                 Sumi-e 13.0

                 Targa 13.0

                 Texturizer 13.0

                 Tiles 13.0

                 Torn Edges 13.0

                 Twirl 13.0

                 Underpainting 13.0

                 Vanishing Point 13.0

                 Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Water Paper 13.0

                 Watercolor 13.0

                 Wave 13.0

                 WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 Wind 13.0

                 Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                 ZigZag 13.0

               

              Optional and third party plug-ins: NONE

               

              Plug-ins that failed to load: NONE

              Flash:

                 Mini Bridge

                 Kuler

              Installed TWAIN devices: NONE

              • 4. Re: Got an error when applying oil paint filter
                TerriStone Adobe Employee

                Thank you for the details. We will investigate and get back to you with answers.

                • 5. Re: Got an error when applying oil paint filter
                  li_li_2010 Level 1

                  I wonder whether there's any updated on this? I'm eager to continue playing LevelUp.

                  • 6. Re: Got an error when applying oil paint filter
                    ymwong

                    I have a similar problem. In fact problem is when using BOTH the Oil Paint as well as the Liquify filters.

                    My dialog info is as follows. Please help. Thanks.

                     

                    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                    Operating System: Windows 7 64-bit

                    Version: 6.1 Service Pack 1

                    System architecture: Intel CPU Family:6, Model:10, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                    Physical processor count: 4

                    Processor speed: 2933 MHz

                    Built-in memory: 12271 MB

                    Free memory: 10189 MB

                    Memory available to Photoshop: 10988 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 128K

                    Image cache levels: 4

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Advanced

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: ATI Technologies Inc.

                    Video Card Renderer: ATI Radeon HD 4600 Series

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 1050, right: 1680

                    Video Card Number: 1

                    Video Card: ATI Radeon HD 4600 Series

                    OpenCL Unavailable

                    Driver Version: 8.911.0.0

                    Driver Date: 20111025000000.000000-000

                    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,a tiumdva,atiumd6a.cap,atitmm64.dll

                    Video Mode: 1680 x 1050 x 4294967296 colors

                    Video Card Caption: ATI Radeon HD 4600 Series

                    Video Card Memory: 1024 MB

                    Video Rect Texture Size: 8192

                    Serial number: 92628701192123445467

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                    Temporary file path: C:\Users\HERBER~1\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      C:\, 67.7G, 5.55G free

                      D:\, 69.4G, 51.1G free

                      G:\, 419.2G, 415.7G free

                      H:\, 683.6G, 513.8G free

                      F:\, 713.7G, 314.0M free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                       adobe_caps.dll   Adobe CAPS   6,0,29,0  

                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                       aif_core.dll   AIF   3.0   62.490293

                       aif_ocl.dll   AIF   3.0   62.490293

                       aif_ogl.dll   AIF   3.0   62.490293

                       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                       boost_date_time.dll   DVA Product   6.0.0  

                       boost_signals.dll   DVA Product   6.0.0  

                       boost_system.dll   DVA Product   6.0.0  

                       boost_threads.dll   DVA Product   6.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                       data_flow.dll   AIF   3.0   62.490293

                       dvaaudiodevice.dll   DVA Product   6.0.0  

                       dvacore.dll   DVA Product   6.0.0  

                       dvamarshal.dll   DVA Product   6.0.0  

                       dvamediatypes.dll   DVA Product   6.0.0  

                       dvaplayer.dll   DVA Product   6.0.0  

                       dvatransport.dll   DVA Product   6.0.0  

                       dvaunittesting.dll   DVA Product   6.0.0  

                       dynamiclink.dll   DVA Product   6.0.0  

                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                       filter_graph.dll   AIF   3.0   62.490293

                       hydra_filters.dll   AIF   3.0   62.490293

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       image_compiler.dll   AIF   3.0   62.490293

                       image_flow.dll   AIF   3.0   62.490293

                       image_runtime.dll   AIF   3.0   62.490293

                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2.1.2.1640  

                       mediacoreif.dll   DVA Product   6.0.0  

                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                       Plugin.dll   Adobe Photoshop CS6   CS6  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                       PSArt.dll   Adobe Photoshop CS6   CS6  

                       PSViews.dll   Adobe Photoshop CS6   CS6  

                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       Accented Edges 13.0

                       Adaptive Wide Angle 13.0

                       ADM 3.11x01

                       Angled Strokes 13.0

                       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Bas Relief 13.0

                       BMP 13.0

                       Camera Raw 7.0

                       Chalk & Charcoal 13.0

                       Charcoal 13.0

                       Chrome 13.0

                       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Color Halftone 13.0

                       Colored Pencil 13.0

                       CompuServe GIF 13.0

                       Conté Crayon 13.0

                       Craquelure 13.0

                       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Crop and Straighten Photos Filter 13.0

                       Crosshatch 13.0

                       Crystallize 13.0

                       Cutout 13.0

                       Dark Strokes 13.0

                       De-Interlace 13.0

                       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Diffuse Glow 13.0

                       Displace 13.0

                       Dry Brush 13.0

                       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Embed Watermark 4.0

                       Extrude 13.0

                       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Fibers 13.0

                       Film Grain 13.0

                       Filter Gallery 13.0

                       Fresco 13.0

                       Glass 13.0

                       Glowing Edges 13.0

                       Grain 13.0

                       Graphic Pen 13.0

                       Halftone Pattern 13.0

                       HDRMergeUI 13.0

                       IFF Format 13.0

                       Ink Outlines 13.0

                       JPEG 2000 13.0

                       Lens Blur 13.0

                       Lens Correction 13.0

                       Lens Flare 13.0

                       Liquify 13.0

                       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Mezzotint 13.0

                       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Mosaic Tiles 13.0

                       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Neon Glow 13.0

                       Note Paper 13.0

                       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Ocean Ripple 13.0

                       Oil Paint 13.0

                       OpenEXR 13.0

                       Paint Daubs 13.0

                       Palette Knife 13.0

                       Patchwork 13.0

                       Paths to Illustrator 13.0

                       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Photocopy 13.0

                       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Pinch 13.0

                       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Plaster 13.0

                       Plastic Wrap 13.0

                       PNG 13.0

                       Pointillize 13.0

                       Polar Coordinates 13.0

                       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Poster Edges 13.0

                       Radial Blur 13.0

                       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Read Watermark 4.0

                       Reticulation 13.0

                       Ripple 13.0

                       Rough Pastels 13.0

                       Save for Web 13.0

                       ScriptingSupport 13.0

                       Shear 13.0

                       Smart Blur 13.0

                       Smudge Stick 13.0

                       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Spatter 13.0

                       Spherize 13.0

                       Sponge 13.0

                       Sprayed Strokes 13.0

                       Stained Glass 13.0

                       Stamp 13.0

                       Sumi-e 13.0

                       Targa 13.0

                       Texturizer 13.0

                       Tiles 13.0

                       Torn Edges 13.0

                       Twirl 13.0

                       Underpainting 13.0

                       Vanishing Point 13.0

                       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Water Paper 13.0

                       Watercolor 13.0

                       Wave 13.0

                       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Wind 13.0

                       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       ZigZag 13.0

                     

                     

                    Optional and third party plug-ins: NONE

                     

                     

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                    Installed TWAIN devices: NONE

                    • 7. Re: Got an error when applying oil paint filter
                      TerriStone Adobe Employee

                      AdamDux,

                       

                      The Photoshop team recommends that you ask Samsung whether a more recent driver is available: http://www.samsung.com/us/support. While your laptop is new, that doesn't guarantee that the drivers are up to the minute.

                       

                      You might also want to try using the driver at this Intel site: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20843&ProdId=3231&lang=eng& OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

                      • 8. Re: Got an error when applying oil paint filter
                        TerriStone Adobe Employee

                        li_li_2010, here's a possible workaround:

                         

                        Use one of your own images for this mission, and make sure that its file dimensions are smaller than 500 pixels by 500 pixels and 72 pixels per inch.

                        • 9. Re: Got an error when applying oil paint filter
                          SG... Adobe Employee

                          Hi ymwong,

                           

                          Your video card driver is out of date and needs updating.

                          ymwong wrote:

                           

                          Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                          Operating System: Windows 7 64-bit

                          OpenGL Drawing: Enabled.

                          OpenGL Drawing Mode: Advanced

                          OpenGL Allow Normal Mode: True.

                          OpenGL Allow Advanced Mode: True.

                          OpenGL Allow Old GPUs: Not Detected.

                          Video Card Vendor: ATI Technologies Inc.

                          Video Card Renderer: ATI Radeon HD 4600 Series

                          Driver Version: 8.911.0.0

                          Driver Date: 20111025000000.000000-000

                          Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll ,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                           

                          However, be careful with the version you select because the 12.4 update is problematic with Ps.

                           

                          Here's a help document link with more information on avoiding the ATI 12.4 drivers:

                          http://helpx.adobe.com/photoshop/kb/photoshop-crashes-or-features-photoshop.html

                           

                          regards,

                          steve

                          • 10. Re: Got an error when applying oil paint filter
                            li_li_2010 Level 1

                            Hi,

                             

                            I used an image smaller than 500 pixels by 500 pixels and 72 pixels per inch, but still got the error...

                            • 11. Re: Got an error when applying oil paint filter
                              SG... Adobe Employee

                              Hi li_li2010,

                               

                              Which MacBook do you have (year, model)? I don't know if there's a way to bypass the mission in LevelUp, but will check for you.

                               

                              regards,

                              steve

                              • 12. Re: Got an error when applying oil paint filter
                                li_li_2010 Level 1

                                Thank you, Steve. Appreciated your help. It's an early 2008 black MacBook.

                                 

                                I hope this can be resolved, or at lease I can bypass this mission. Finger crossed.

                                • 13. Re: Got an error when applying oil paint filter
                                  ymwong Level 1

                                  Thanks for the heads up. I shall try that.

                                  • 14. Re: Got an error when applying oil paint filter
                                    yeakie

                                    Hi Adobe Team,

                                    I'm also having the same issue. Kindly advise how to resolve it or skip this stage and move on.I

                                    I've tried with my own photo but doesn't work.

                                    Pls see below. Thanks

                                    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                                    Operating System: Windows XP 32-bit

                                    Version: 5.1 Service Pack 3

                                    System architecture: Intel CPU Family:6, Model:15, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                                    Physical processor count: 2

                                    Processor speed: 1995 MHz

                                    Built-in memory: 2038 MB

                                    Free memory: 379 MB

                                    Memory available to Photoshop: 1475 MB

                                    Memory used by Photoshop: 60 %

                                    Image tile size: 128K

                                    Image cache levels: 4

                                    The GPU Sniffer crashed on 6/24/2012 at 8:30:08 PM

                                    Display: 1

                                    Display Bounds:=  top: 0, left: 0, bottom: 800, right: 1280

                                    No video card detected

                                    Serial number: Tryout Version

                                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                                    Temporary file path: C:\DOCUME~1\Deric\LOCALS~1\Temp\

                                    Photoshop scratch has async I/O enabled

                                    Scratch volume(s):

                                      Startup, 74.5G, 722.7M free

                                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                                    Additional Plug-ins folder: not set

                                     

                                     

                                    Installed components:

                                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                       adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                       aif_core.dll   AIF   3.0   62.490293

                                       aif_ocl.dll   AIF   3.0   62.490293

                                       aif_ogl.dll   AIF   3.0   62.490293

                                       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                       boost_date_time.dll   DVA Product   6.0.0  

                                       boost_signals.dll   DVA Product   6.0.0  

                                       boost_system.dll   DVA Product   6.0.0  

                                       boost_threads.dll   DVA Product   6.0.0  

                                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                       data_flow.dll   AIF   3.0   62.490293

                                       dvaaudiodevice.dll   DVA Product   6.0.0  

                                       dvacore.dll   DVA Product   6.0.0  

                                       dvamarshal.dll   DVA Product   6.0.0  

                                       dvamediatypes.dll   DVA Product   6.0.0  

                                       dvaplayer.dll   DVA Product   6.0.0  

                                       dvatransport.dll   DVA Product   6.0.0  

                                       dvaunittesting.dll   DVA Product   6.0.0  

                                       dynamiclink.dll   DVA Product   6.0.0  

                                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                       filter_graph.dll   AIF   3.0   62.490293

                                       hydra_filters.dll   AIF   3.0   62.490293

                                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                       image_compiler.dll   AIF   3.0   62.490293

                                       image_flow.dll   AIF   3.0   62.490293

                                       image_runtime.dll   AIF   3.0   62.490293

                                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                       libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                       LogSession.dll   LogSession   2.1.2.1640  

                                       mediacoreif.dll   DVA Product   6.0.0  

                                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                       pdfsettings.dll   Adobe PDFSettings   1.04  

                                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                                       Plugin.dll   Adobe Photoshop CS6   CS6  

                                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                                       PSArt.dll   Adobe Photoshop CS6   CS6  

                                       PSViews.dll   Adobe Photoshop CS6   CS6  

                                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                                       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                       TfFontMgr.dll   FontMgr   9.3.0.113  

                                       TfKernel.dll   Kernel   9.3.0.113  

                                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                       wu3d.dll   U3D Writer   9.3.0.113  

                                     

                                     

                                     

                                     

                                    Required plug-ins:

                                     

                                     

                                       Accented Edges 13.0

                                       Adaptive Wide Angle 13.0

                                       ADM 3.11x01

                                       Angled Strokes 13.0

                                       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Bas Relief 13.0

                                       BMP 13.0

                                       Camera Raw 7.0

                                       Chalk & Charcoal 13.0

                                       Charcoal 13.0

                                       Chrome 13.0

                                       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Color Halftone 13.0

                                       Colored Pencil 13.0

                                       CompuServe GIF 13.0

                                       Conté Crayon 13.0

                                       Craquelure 13.0

                                       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Crop and Straighten Photos Filter 13.0

                                       Crosshatch 13.0

                                       Crystallize 13.0

                                       Cutout 13.0

                                       Dark Strokes 13.0

                                       De-Interlace 13.0

                                       Dicom 13.0

                                       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Diffuse Glow 13.0

                                       Displace 13.0

                                       Dry Brush 13.0

                                       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Embed Watermark 4.0

                                       Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Extrude 13.0

                                       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Fibers 13.0

                                       Film Grain 13.0

                                       Filter Gallery 13.0

                                       Fresco 13.0

                                       Glass 13.0

                                       Glowing Edges 13.0

                                       Grain 13.0

                                       Graphic Pen 13.0

                                       Halftone Pattern 13.0

                                       HDRMergeUI 13.0

                                       IFF Format 13.0

                                       Ink Outlines 13.0

                                       JPEG 2000 13.0

                                       Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Lens Blur 13.0

                                       Lens Correction 13.0

                                       Lens Flare 13.0

                                       Liquify 13.0

                                       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Mezzotint 13.0

                                       Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Mosaic Tiles 13.0

                                       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Neon Glow 13.0

                                       Note Paper 13.0

                                       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Ocean Ripple 13.0

                                       Oil Paint 13.0

                                       OpenEXR 13.0

                                       Paint Daubs 13.0

                                       Palette Knife 13.0

                                       Patchwork 13.0

                                       Paths to Illustrator 13.0

                                       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Photocopy 13.0

                                       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Pinch 13.0

                                       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Plaster 13.0

                                       Plastic Wrap 13.0

                                       PNG 13.0

                                       Pointillize 13.0

                                       Polar Coordinates 13.0

                                       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Poster Edges 13.0

                                       Radial Blur 13.0

                                       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Read Watermark 4.0

                                       Reticulation 13.0

                                       Ripple 13.0

                                       Rough Pastels 13.0

                                       Save for Web 13.0

                                       ScriptingSupport 13.0

                                       Shear 13.0

                                       Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Smart Blur 13.0

                                       Smudge Stick 13.0

                                       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Spatter 13.0

                                       Spherize 13.0

                                       Sponge 13.0

                                       Sprayed Strokes 13.0

                                       Stained Glass 13.0

                                       Stamp 13.0

                                       Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Sumi-e 13.0

                                       Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Targa 13.0

                                       Texturizer 13.0

                                       Tiles 13.0

                                       Torn Edges 13.0

                                       Twirl 13.0

                                       Underpainting 13.0

                                       Vanishing Point 13.0

                                       Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Water Paper 13.0

                                       Watercolor 13.0

                                       Wave 13.0

                                       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       Wind 13.0

                                       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                       ZigZag 13.0

                                     

                                     

                                    Optional and third party plug-ins: NONE

                                     

                                     

                                    Plug-ins that failed to load: NONE

                                    Flash:

                                       Mini Bridge

                                       LevelUp for Photoshop

                                       Kuler

                                    Installed TWAIN devices: NONE

                                    • 15. Re: Got an error when applying oil paint filter
                                      ymwong Level 1

                                      Hi Steve,

                                      I downaloded and install ATI 12.3 drivers.

                                       

                                      Still the same poblem with liquify & oil paint filters- CS6 crashed.

                                      • 16. Re: Got an error when applying oil paint filter
                                        yeakie Level 1

                                        Hi, is there any solution to my issue mentioned above?

                                         

                                        I really wish to complete the 12 sessions before the end of the game.

                                         

                                        Thanks.

                                        • 17. Re: Got an error when applying oil paint filter
                                          ymwong Level 1

                                          OK- my cs6 crashes even when I used other filters such as wide angleetc.

                                           

                                          After some online research, I discovered that such crashes is common if one has more than 4 scratch disks in their preference setting- I have 5. On reducing that down to 4, the problem disappears. Just thought IO share this with everyone.

                                          • 18. Re: Got an error when applying oil paint filter
                                            TerriStone Adobe Employee

                                            Thanks for sharing the info!

                                            • 19. Re: Got an error when applying oil paint filter
                                              SG... Adobe Employee

                                              Hi ymwong,

                                               

                                              Thanks for tracking that down; I was looking for a similar machine here to try and reproduce your crashing. You saved me a lot of time by reporting back. :-)

                                               

                                              We have a bug logged for that particular problem with >4 active scratch disks, and were investigating a solution.

                                               

                                              regards,

                                              steve

                                              • 20. Re: Got an error when applying oil paint filter
                                                SG... Adobe Employee

                                                Hi yeakie,

                                                 

                                                Can you tells a bit more about your machine setup? From the system log, it looks like the video card is having problems (which in turn i sthe reason you can't use the Oil Paint filter). What video card do you have, is this a desktop or laptop machine, and can you find the driver version that is currently installed?

                                                 

                                                I know on Win XP, some GPU features are disabled and need to check if that is the case for Oil Paint (I don't believ it is but will confirm). I don't know if the LevelUp game has a workaround for missions that are dependent on a functioning GPU, but I've sent off email asking for guidance.

                                                 

                                                regards,

                                                steve

                                                • 21. Re: Got an error when applying oil paint filter
                                                  yeakie Level 1

                                                  Hi Steve,

                                                   

                                                  1. Intel Video Card
                                                  2. Laptop
                                                  3. Intel(R) Graphics Media Accelerator Driver installer 1.0.38.0

                                                   

                                                  These are the info I've found.

                                                   

                                                  Thanks for your help.

                                                  • 22. Re: Got an error when applying oil paint filter
                                                    ymwong Level 1

                                                    Hi Steve: most welcome. thanks for your assisatne regardless.

                                                    • 23. Re: Got an error when applying oil paint filter
                                                      cmcdonald04

                                                      Hi Steve,

                                                       

                                                      I am also having this problem. (photoshop does not support my GPU)

                                                       

                                                      We need a way to bypass this level.

                                                       

                                                      Thanks
                                                      Chris

                                                      • 24. Re: Got an error when applying oil paint filter
                                                        yeakie Level 1

                                                        Hi Steve,

                                                         

                                                        Days have passed. Any resolutions for this common issue?

                                                         

                                                        Thanks.

                                                        • 25. Re: Got an error when applying oil paint filter
                                                          SG... Adobe Employee

                                                          Hi All,

                                                           

                                                          I don't have much new to report. There's no bypass mechanism for a mission. I think they are looking at either removing missions or putting in ways to check for GPU support before starting a mission that requires it.

                                                           

                                                          Sorry I don't have better news to offer.

                                                           

                                                          regards,

                                                          steve

                                                          • 26. Re: Got an error when applying oil paint filter
                                                            TerriStone Adobe Employee

                                                            The issues isn't actually that common -- the vast majority are able to play through the oil paint mission. However, we are working on a replacement mission right now, even though Adobe U.S. is shut down this week. That's how much we love you!

                                                            • 27. Re: Got an error when applying oil paint filter
                                                              Mira D Adobe Employee

                                                              Hi all,

                                                               

                                                              We have replaced the Oil Paint Mission with one that teaches about Dodge and Burn. Go check it out and let us know if  you have any more trouble.

                                                               

                                                              Mira

                                                              • 28. Re: Got an error when applying oil paint filter
                                                                CBMahnke

                                                                Pls add me to the long list of users with problems with Oil Paint.

                                                                 

                                                                My info:  PLEASE HELP!  All drivers and PS software up to date.

                                                                 

                                                                Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
                                                                Operating System: Windows 7 64-bit
                                                                Version: 6.1 Service Pack 1
                                                                System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
                                                                Physical processor count: 2
                                                                Logical processor count: 4
                                                                Processor speed: 2494 MHz
                                                                Built-in memory: 6058 MB
                                                                Free memory: 2389 MB
                                                                Memory available to Photoshop: 5304 MB
                                                                Memory used by Photoshop: 60 %
                                                                Image tile size: 128K
                                                                Image cache levels: 4
                                                                OpenGL Drawing: Enabled.
                                                                OpenGL Drawing Mode: Basic
                                                                OpenGL Allow Normal Mode: False.
                                                                OpenGL Allow Advanced Mode: False.
                                                                OpenGL Allow Old GPUs: Not Detected.
                                                                Video Card Vendor: Intel
                                                                Video Card Renderer: Intel(R) HD Graphics Family
                                                                Display: 1
                                                                Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
                                                                Video Card Number: 4
                                                                Video Card: Air Display Graphics Adapter
                                                                OpenCL Unavailable
                                                                Driver Version: 1.7.0.0
                                                                Driver Date: 20120924000000.000000-000
                                                                Video Card Driver:
                                                                Video Mode:
                                                                Video Card Caption: Air Display Graphics Adapter
                                                                Video Card Memory: 2837 MB
                                                                Video Rect Texture Size: 4096
                                                                Video Card Number: 3
                                                                Video Card: Intel(R) HD Graphics Family
                                                                OpenCL Unavailable
                                                                Driver Version: 8.15.10.2266
                                                                Driver Date: 20101216000000.000000-000
                                                                Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
                                                                Video Mode:
                                                                Video Card Caption: Intel(R) HD Graphics Family
                                                                Video Card Memory: 2837 MB
                                                                Video Rect Texture Size: 4096
                                                                Video Card Number: 2
                                                                Video Card: MaxiVista Virtual Video ExtA
                                                                OpenCL Unavailable
                                                                Driver Version: 1.27.0.0
                                                                Driver Date: 20090404000000.000000-000
                                                                Video Card Driver:
                                                                Video Mode:
                                                                Video Card Caption: MaxiVista Virtual Video ExtA
                                                                Video Card Memory: 2837 MB
                                                                Video Rect Texture Size: 4096
                                                                Video Card Number: 1
                                                                Video Card: Air Display Mirror Adapter
                                                                OpenCL Unavailable
                                                                Driver Version: 1.7.0.0
                                                                Driver Date: 20120924000000.000000-000
                                                                Video Card Driver:
                                                                Video Mode: 1366 x 768 x 4294967296 colors
                                                                Video Card Caption: Air Display Mirror Adapter
                                                                Video Card Memory: 2837 MB
                                                                Video Rect Texture Size: 4096
                                                                Serial number: 92628785982336711053
                                                                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
                                                                Temporary file path: C:\Users\CBMahnke\AppData\Local\Temp\
                                                                Photoshop scratch has async I/O enabled
                                                                Scratch volume(s):
                                                                  C:\, 365.0G, 174.7G free
                                                                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
                                                                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
                                                                Additional Plug-ins folder: not set

                                                                Installed components:
                                                                   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                                                                   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
                                                                   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
                                                                   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
                                                                   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
                                                                   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
                                                                   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
                                                                   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
                                                                   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
                                                                   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
                                                                   adobe_caps.dll   Adobe CAPS   6,0,29,0  
                                                                   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
                                                                   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
                                                                   aif_core.dll   AIF   3.0   62.490293
                                                                   aif_ocl.dll   AIF   3.0   62.490293
                                                                   aif_ogl.dll   AIF   3.0   62.490293
                                                                   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
                                                                   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
                                                                   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
                                                                   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
                                                                   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
                                                                   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
                                                                   boost_date_time.dll   DVA Product   6.0.0  
                                                                   boost_signals.dll   DVA Product   6.0.0  
                                                                   boost_system.dll   DVA Product   6.0.0  
                                                                   boost_threads.dll   DVA Product   6.0.0  
                                                                   cg.dll   NVIDIA Cg Runtime   3.0.00007  
                                                                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                                                                   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
                                                                   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
                                                                   data_flow.dll   AIF   3.0   62.490293
                                                                   dvaaudiodevice.dll   DVA Product   6.0.0  
                                                                   dvacore.dll   DVA Product   6.0.0  
                                                                   dvamarshal.dll   DVA Product   6.0.0  
                                                                   dvamediatypes.dll   DVA Product   6.0.0  
                                                                   dvaplayer.dll   DVA Product   6.0.0  
                                                                   dvatransport.dll   DVA Product   6.0.0  
                                                                   dvaunittesting.dll   DVA Product   6.0.0  
                                                                   dynamiclink.dll   DVA Product   6.0.0  
                                                                   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
                                                                   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
                                                                   filter_graph.dll   AIF   3.0   62.490293
                                                                   hydra_filters.dll   AIF   3.0   62.490293
                                                                   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                                                                   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
                                                                   image_compiler.dll   AIF   3.0   62.490293
                                                                   image_flow.dll   AIF   3.0   62.490293
                                                                   image_runtime.dll   AIF   3.0   62.490293
                                                                   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
                                                                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                                                                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                                                                   LogSession.dll   LogSession   2.1.2.1640  
                                                                   mediacoreif.dll   DVA Product   6.0.0  
                                                                   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
                                                                   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                                   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                                   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                                                                   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                                   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                                   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
                                                                   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                                                                   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
                                                                   pdfsettings.dll   Adobe PDFSettings   1.04  
                                                                   Photoshop.dll   Adobe Photoshop CS6   CS6  
                                                                   Plugin.dll   Adobe Photoshop CS6   CS6  
                                                                   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
                                                                   PSArt.dll   Adobe Photoshop CS6   CS6  
                                                                   PSViews.dll   Adobe Photoshop CS6   CS6  
                                                                   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
                                                                   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
                                                                   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                                                                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
                                                                   TfFontMgr.dll   FontMgr   9.3.0.113  
                                                                   TfKernel.dll   Kernel   9.3.0.113  
                                                                   TFKGEOM.dll   Kernel Geom   9.3.0.113  
                                                                   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                                                                   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
                                                                   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
                                                                   wu3d.dll   U3D Writer   9.3.0.113  


                                                                Required plug-ins:

                                                                   3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Accented Edges 13.0
                                                                   Adaptive Wide Angle 13.0
                                                                   ADM 3.11x01
                                                                   Angled Strokes 13.0
                                                                   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Bas Relief 13.0
                                                                   BMP 13.0
                                                                   Camera Raw 7.2
                                                                   Chalk & Charcoal 13.0
                                                                   Charcoal 13.0
                                                                   Chrome 13.0
                                                                   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Color Halftone 13.0
                                                                   Colored Pencil 13.0
                                                                   CompuServe GIF 13.0
                                                                   Conté Crayon 13.0
                                                                   Craquelure 13.0
                                                                   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Crop and Straighten Photos Filter 13.0
                                                                   Crosshatch 13.0
                                                                   Crystallize 13.0
                                                                   Cutout 13.0
                                                                   Dark Strokes 13.0
                                                                   De-Interlace 13.0
                                                                   Dicom 13.0
                                                                   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Diffuse Glow 13.0
                                                                   Displace 13.0
                                                                   Dry Brush 13.0
                                                                   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Embed Watermark 4.0
                                                                   Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Extrude 13.0
                                                                   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Fibers 13.0
                                                                   Film Grain 13.0
                                                                   Filter Gallery 13.0
                                                                   Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Fresco 13.0
                                                                   Glass 13.0
                                                                   Glowing Edges 13.0
                                                                   Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Grain 13.0
                                                                   Graphic Pen 13.0
                                                                   Halftone Pattern 13.0
                                                                   HDRMergeUI 13.0
                                                                   IFF Format 13.0
                                                                   Ink Outlines 13.0
                                                                   JPEG 2000 13.0
                                                                   Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Lens Blur 13.0
                                                                   Lens Correction 13.0
                                                                   Lens Flare 13.0
                                                                   Liquify 13.0
                                                                   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Mezzotint 13.0
                                                                   Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Mosaic Tiles 13.0
                                                                   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Neon Glow 13.0
                                                                   Note Paper 13.0
                                                                   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Ocean Ripple 13.0
                                                                   Oil Paint 13.0
                                                                   OpenEXR 13.0
                                                                   Paint Daubs 13.0
                                                                   Palette Knife 13.0
                                                                   Patchwork 13.0
                                                                   Paths to Illustrator 13.0
                                                                   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Photocopy 13.0
                                                                   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Pinch 13.0
                                                                   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Plaster 13.0
                                                                   Plastic Wrap 13.0
                                                                   PNG 13.0
                                                                   Pointillize 13.0
                                                                   Polar Coordinates 13.0
                                                                   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Poster Edges 13.0
                                                                   Radial Blur 13.0
                                                                   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Read Watermark 4.0
                                                                   Reticulation 13.0
                                                                   Ripple 13.0
                                                                   Rough Pastels 13.0
                                                                   Save for Web 13.0
                                                                   ScriptingSupport 13.0.1
                                                                   Shear 13.0
                                                                   Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Smart Blur 13.0
                                                                   Smudge Stick 13.0
                                                                   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Spatter 13.0
                                                                   Spherize 13.0
                                                                   Sponge 13.0
                                                                   Sprayed Strokes 13.0
                                                                   Stained Glass 13.0
                                                                   Stamp 13.0
                                                                   Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Sumi-e 13.0
                                                                   Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Targa 13.0
                                                                   Texturizer 13.0
                                                                   Tiles 13.0
                                                                   Torn Edges 13.0
                                                                   Twirl 13.0
                                                                   U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Underpainting 13.0
                                                                   Vanishing Point 13.0
                                                                   Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Water Paper 13.0
                                                                   Watercolor 13.0
                                                                   Wave 13.0
                                                                   Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   Wind 13.0
                                                                   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
                                                                   ZigZag 13.0

                                                                Optional and third party plug-ins: NONE

                                                                Plug-ins that failed to load: NONE
                                                                Flash:
                                                                   Mini Bridge
                                                                   Kuler
                                                                Installed TWAIN devices: NONE

                                                                • 29. Re: Got an error when applying oil paint filter
                                                                  artisticNaw

                                                                  Yeah, and me.

                                                                   

                                                                  My Info >

                                                                   

                                                                  Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                                                                  Operating System: Windows 7 64-bit

                                                                  Version: 6.1

                                                                  System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                                                  Physical processor count: 2

                                                                  Logical processor count: 4

                                                                  Processor speed: 2128 MHz

                                                                  Built-in memory: 3758 MB

                                                                  Free memory: 950 MB

                                                                  Memory available to Photoshop: 3183 MB

                                                                  Memory used by Photoshop: 60 %

                                                                  Image tile size: 128K

                                                                  Image cache levels: 4

                                                                  OpenGL Drawing: Enabled.

                                                                  OpenGL Drawing Mode: Basic

                                                                  OpenGL Allow Normal Mode: False.

                                                                  OpenGL Allow Advanced Mode: False.

                                                                  OpenGL Allow Old GPUs: Not Detected.

                                                                  Video Card Vendor: Intel

                                                                  Video Card Renderer: Intel(R) Graphics Media Accelerator HD

                                                                  Display: 1

                                                                  Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

                                                                  Video Card Number: 1

                                                                  Video Card: Intel(R) Graphics Media Accelerator HD

                                                                  OpenCL Unavailable

                                                                  Driver Version: 8.15.10.2008

                                                                  Driver Date: 20091121000000.000000-000

                                                                  Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

                                                                  Video Mode: 1366 x 768 x 4294967296 colors

                                                                  Video Card Caption: Intel(R) Graphics Media Accelerator HD

                                                                  Video Card Memory: 1751 MB

                                                                  Video Rect Texture Size: 4096

                                                                  Serial number: 92628701192123445467

                                                                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                                                  Temporary file path: C:\Users\Admin\AppData\Local\Temp\

                                                                  Photoshop scratch has async I/O enabled

                                                                  Scratch volume(s):

                                                                    Startup, 200.0G, 64.7G free

                                                                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                                                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                                                  Additional Plug-ins folder: not set

                                                                   

                                                                   

                                                                  Installed components:

                                                                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                                                     ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                                                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                                     AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                                                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                                     AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                                                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                                     adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                                     AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                                                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                                     aif_core.dll   AIF   3.0   62.490293

                                                                     aif_ocl.dll   AIF   3.0   62.490293

                                                                     aif_ogl.dll   AIF   3.0   62.490293

                                                                     amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                                     ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                                                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                                     Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                                                     BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                                                     boost_date_time.dll   DVA Product   6.0.0  

                                                                     boost_signals.dll   DVA Product   6.0.0  

                                                                     boost_system.dll   DVA Product   6.0.0  

                                                                     boost_threads.dll   DVA Product   6.0.0  

                                                                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                     CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                                     CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                                                     data_flow.dll   AIF   3.0   62.490293

                                                                     dvaaudiodevice.dll   DVA Product   6.0.0  

                                                                     dvacore.dll   DVA Product   6.0.0  

                                                                     dvamarshal.dll   DVA Product   6.0.0  

                                                                     dvamediatypes.dll   DVA Product   6.0.0  

                                                                     dvaplayer.dll   DVA Product   6.0.0  

                                                                     dvatransport.dll   DVA Product   6.0.0  

                                                                     dvaunittesting.dll   DVA Product   6.0.0  

                                                                     dynamiclink.dll   DVA Product   6.0.0  

                                                                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                                     filter_graph.dll   AIF   3.0   62.490293

                                                                     hydra_filters.dll   AIF   3.0   62.490293

                                                                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                     image_compiler.dll   AIF   3.0   62.490293

                                                                     image_flow.dll   AIF   3.0   62.490293

                                                                     image_runtime.dll   AIF   3.0   62.490293

                                                                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                                                     LogSession.dll   LogSession   2.1.2.1640  

                                                                     mediacoreif.dll   DVA Product   6.0.0  

                                                                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                     pdfsettings.dll   Adobe PDFSettings   1.04  

                                                                     Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                                     Plugin.dll   Adobe Photoshop CS6   CS6  

                                                                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                                                     PSArt.dll   Adobe Photoshop CS6   CS6  

                                                                     PSViews.dll   Adobe Photoshop CS6   CS6  

                                                                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                     TfFontMgr.dll   FontMgr   9.3.0.113  

                                                                     TfKernel.dll   Kernel   9.3.0.113  

                                                                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                                                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                                                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                                     wu3d.dll   U3D Writer   9.3.0.113  

                                                                   

                                                                   

                                                                   

                                                                   

                                                                  Required plug-ins:

                                                                   

                                                                   

                                                                     Accented Edges 13.0

                                                                     Adaptive Wide Angle 13.0

                                                                     ADM 3.11x01

                                                                     Angled Strokes 13.0

                                                                     Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Bas Relief 13.0

                                                                     BMP 13.0

                                                                     Camera Raw 7.0

                                                                     Chalk & Charcoal 13.0

                                                                     Charcoal 13.0

                                                                     Chrome 13.0

                                                                     Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Color Halftone 13.0

                                                                     Colored Pencil 13.0

                                                                     CompuServe GIF 13.0

                                                                     Conté Crayon 13.0

                                                                     Craquelure 13.0

                                                                     Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Crop and Straighten Photos Filter 13.0

                                                                     Crosshatch 13.0

                                                                     Crystallize 13.0

                                                                     Cutout 13.0

                                                                     Dark Strokes 13.0

                                                                     De-Interlace 13.0

                                                                     Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Diffuse Glow 13.0

                                                                     Displace 13.0

                                                                     Dry Brush 13.0

                                                                     Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Embed Watermark 4.0

                                                                     Extrude 13.0

                                                                     FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Fibers 13.0

                                                                     Film Grain 13.0

                                                                     Filter Gallery 13.0

                                                                     Fresco 13.0

                                                                     Glass 13.0

                                                                     Glowing Edges 13.0

                                                                     Grain 13.0

                                                                     Graphic Pen 13.0

                                                                     Halftone Pattern 13.0

                                                                     HDRMergeUI 13.0

                                                                     IFF Format 13.0

                                                                     Ink Outlines 13.0

                                                                     JPEG 2000 13.0

                                                                     Lens Blur 13.0

                                                                     Lens Correction 13.0

                                                                     Lens Flare 13.0

                                                                     Liquify 13.0

                                                                     Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Mezzotint 13.0

                                                                     MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Mosaic Tiles 13.0

                                                                     Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Neon Glow 13.0

                                                                     Note Paper 13.0

                                                                     NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Ocean Ripple 13.0

                                                                     Oil Paint 13.0

                                                                     OpenEXR 13.0

                                                                     Paint Daubs 13.0

                                                                     Palette Knife 13.0

                                                                     Patchwork 13.0

                                                                     Paths to Illustrator 13.0

                                                                     PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Photocopy 13.0

                                                                     Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Pinch 13.0

                                                                     Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Plaster 13.0

                                                                     Plastic Wrap 13.0

                                                                     PNG 13.0

                                                                     Pointillize 13.0

                                                                     Polar Coordinates 13.0

                                                                     Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Poster Edges 13.0

                                                                     Radial Blur 13.0

                                                                     Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Read Watermark 4.0

                                                                     Reticulation 13.0

                                                                     Ripple 13.0

                                                                     Rough Pastels 13.0

                                                                     Save for Web 13.0

                                                                     ScriptingSupport 13.0

                                                                     Shear 13.0

                                                                     Smart Blur 13.0

                                                                     Smudge Stick 13.0

                                                                     Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Spatter 13.0

                                                                     Spherize 13.0

                                                                     Sponge 13.0

                                                                     Sprayed Strokes 13.0

                                                                     Stained Glass 13.0

                                                                     Stamp 13.0

                                                                     Sumi-e 13.0

                                                                     Targa 13.0

                                                                     Texturizer 13.0

                                                                     Tiles 13.0

                                                                     Torn Edges 13.0

                                                                     Twirl 13.0

                                                                     Underpainting 13.0

                                                                     Vanishing Point 13.0

                                                                     Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Water Paper 13.0

                                                                     Watercolor 13.0

                                                                     Wave 13.0

                                                                     WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     Wind 13.0

                                                                     Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                     ZigZag 13.0

                                                                   

                                                                   

                                                                  Optional and third party plug-ins: NONE

                                                                   

                                                                   

                                                                  Plug-ins that failed to load: NONE

                                                                  Flash:

                                                                     Mini Bridge

                                                                     Kuler

                                                                  Installed TWAIN devices: NONE

                                                                  • 30. Re: Got an error when applying oil paint filter
                                                                    TerriStone Adobe Employee

                                                                    Please try installing the newest version of the game, which you can download from http://success.adobe.com/microsites/levelup/index.html

                                                                    • 31. Re: Got an error when applying oil paint filter
                                                                      Randi Grace

                                                                      I have the same problem with my computer. The oilpaint filter worked a few times, but now I have the same problem although everything is updated.

                                                                       

                                                                      I also get the following error message when opening PS CS6: 

                                                                      Photoshop detected graphics hardware that is not officially supported.  If you experience problems, please uncheck the Use Graphics Processor checkbox in the Performance panel of the Preferences dialog.

                                                                       

                                                                      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                                                                      Operating System: Windows 7 64-bit

                                                                      Version: 6.1 Service Pack 1

                                                                      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                                                      Physical processor count: 2

                                                                      Logical processor count: 4

                                                                      Processor speed: 2394 MHz

                                                                      Built-in memory: 3948 MB

                                                                      Free memory: 1277 MB

                                                                      Memory available to Photoshop: 3361 MB

                                                                      Memory used by Photoshop: 70 %

                                                                      Image tile size: 128K

                                                                      Image cache levels: 4

                                                                      OpenGL Drawing: Enabled.

                                                                      OpenGL Drawing Mode: Basic

                                                                      OpenGL Allow Normal Mode: False.

                                                                      OpenGL Allow Advanced Mode: False.

                                                                      OpenGL Allow Old GPUs: Not Detected.

                                                                      Video Card Vendor: Intel

                                                                      Video Card Renderer: Intel(R) HD Graphics Family

                                                                      Display: 1

                                                                      Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600

                                                                      Video Card Number: 2

                                                                      Video Card: AMD Radeon HD 6650M      

                                                                      OpenCL Unavailable

                                                                      Driver Version: 8.861.0.0

                                                                      Driver Date: 20110524000000.000000-000

                                                                      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                                                                      Video Mode:

                                                                      Video Card Caption: AMD Radeon HD 6650M      

                                                                      Video Card Memory: 1846 MB

                                                                      Video Rect Texture Size: 4096

                                                                      Video Card Number: 1

                                                                      Video Card: Intel(R) HD Graphics Family

                                                                      OpenCL Unavailable

                                                                      Driver Version: 8.861.0.0

                                                                      Driver Date: 20110524000000.000000-000

                                                                      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

                                                                      Video Mode: 1600 x 900 x 4294967296 colors

                                                                      Video Card Caption: Intel(R) HD Graphics Family

                                                                      Video Card Memory: 1846 MB

                                                                      Video Rect Texture Size: 4096

                                                                      Serial number: 91198211863814452633

                                                                      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                                                      Temporary file path: C:\Users\Randis\AppData\Local\Temp\

                                                                      Photoshop scratch has async I/O enabled

                                                                      Scratch volume(s):

                                                                        C:\, 682,5G, 377,4G free

                                                                      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                                                      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-Ins\

                                                                      Additional Plug-ins folder: not set

                                                                       

                                                                       

                                                                      Installed components:

                                                                         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                                                         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                                                         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                                         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                                         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                                                         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                                         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                                                         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                                         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                                         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                                         adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                                         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                                                         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                                         aif_core.dll   AIF   3.0   62.490293

                                                                         aif_ocl.dll   AIF   3.0   62.490293

                                                                         aif_ogl.dll   AIF   3.0   62.490293

                                                                         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                                         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                                                         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                                         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                                         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                                                         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                                                         boost_date_time.dll   DVA Product   6.0.0  

                                                                         boost_signals.dll   DVA Product   6.0.0  

                                                                         boost_system.dll   DVA Product   6.0.0  

                                                                         boost_threads.dll   DVA Product   6.0.0  

                                                                         cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                                         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                                                         data_flow.dll   AIF   3.0   62.490293

                                                                         dvaaudiodevice.dll   DVA Product   6.0.0  

                                                                         dvacore.dll   DVA Product   6.0.0  

                                                                         dvamarshal.dll   DVA Product   6.0.0  

                                                                         dvamediatypes.dll   DVA Product   6.0.0  

                                                                         dvaplayer.dll   DVA Product   6.0.0  

                                                                         dvatransport.dll   DVA Product   6.0.0  

                                                                         dvaunittesting.dll   DVA Product   6.0.0  

                                                                         dynamiclink.dll   DVA Product   6.0.0  

                                                                         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                                         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                                         filter_graph.dll   AIF   3.0   62.490293

                                                                         hydra_filters.dll   AIF   3.0   62.490293

                                                                         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                         image_compiler.dll   AIF   3.0   62.490293

                                                                         image_flow.dll   AIF   3.0   62.490293

                                                                         image_runtime.dll   AIF   3.0   62.490293

                                                                         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                                         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                                         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                                                         LogSession.dll   LogSession   2.1.2.1640  

                                                                         mediacoreif.dll   DVA Product   6.0.0  

                                                                         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                                         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                         pdfsettings.dll   Adobe PDFSettings   1.04  

                                                                         Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                                         Plugin.dll   Adobe Photoshop CS6   CS6  

                                                                         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                                                         PSArt.dll   Adobe Photoshop CS6   CS6  

                                                                         PSViews.dll   Adobe Photoshop CS6   CS6  

                                                                         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                                         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                                         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                         TfFontMgr.dll   FontMgr   9.3.0.113  

                                                                         TfKernel.dll   Kernel   9.3.0.113  

                                                                         TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                                                         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                                                         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                                         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                                         wu3d.dll   U3D Writer   9.3.0.113  

                                                                       

                                                                       

                                                                       

                                                                       

                                                                      Required plug-ins:

                                                                       

                                                                       

                                                                         Accented Edges 13.0

                                                                         Adaptive Wide Angle 13.0

                                                                         ADM 3.11x01

                                                                         Angled Strokes 13.0

                                                                         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Bas Relief 13.0

                                                                         BMP 13.0

                                                                         Camera Raw 7.0

                                                                         Chalk & Charcoal 13.0

                                                                         Charcoal 13.0

                                                                         Chrome 13.0

                                                                         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Color Halftone 13.0

                                                                         Colored Pencil 13.0

                                                                         CompuServe GIF 13.0

                                                                         Conté Crayon 13.0

                                                                         Craquelure 13.0

                                                                         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Crop and Straighten Photos Filter 13.0

                                                                         Crosshatch 13.0

                                                                         Crystallize 13.0

                                                                         Cutout 13.0

                                                                         Dark Strokes 13.0

                                                                         De-Interlace 13.0

                                                                         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Diffuse Glow 13.0

                                                                         Displace 13.0

                                                                         Dry Brush 13.0

                                                                         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Embed Watermark 4.0

                                                                         Extrude 13.0

                                                                         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Fibers 13.0

                                                                         Film Grain 13.0

                                                                         Filter Gallery 13.0

                                                                         Fresco 13.0

                                                                         Glass 13.0

                                                                         Glowing Edges 13.0

                                                                         Grain 13.0

                                                                         Graphic Pen 13.0

                                                                         Halftone Pattern 13.0

                                                                         HDRMergeUI 13.0

                                                                         IFF Format 13.0

                                                                         Ink Outlines 13.0

                                                                         JPEG 2000 13.0

                                                                         Lens Blur 13.0

                                                                         Lens Correction 13.0

                                                                         Lens Flare 13.0

                                                                         Liquify 13.0

                                                                         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Mezzotint 13.0

                                                                         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Mosaic Tiles 13.0

                                                                         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Neon Glow 13.0

                                                                         Note Paper 13.0

                                                                         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Ocean Ripple 13.0

                                                                         Oil Paint 13.0

                                                                         OpenEXR 13.0

                                                                         Paint Daubs 13.0

                                                                         Palette Knife 13.0

                                                                         Patchwork 13.0

                                                                         Paths to Illustrator 13.0

                                                                         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Photocopy 13.0

                                                                         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Pinch 13.0

                                                                         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Plaster 13.0

                                                                         Plastic Wrap 13.0

                                                                         PNG 13.0

                                                                         Pointillize 13.0

                                                                         Polar Coordinates 13.0

                                                                         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Poster Edges 13.0

                                                                         Radial Blur 13.0

                                                                         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Read Watermark 4.0

                                                                         Reticulation 13.0

                                                                         Ripple 13.0

                                                                         Rough Pastels 13.0

                                                                         Save for Web 13.0

                                                                         ScriptingSupport 13.0

                                                                         Shear 13.0

                                                                         Smart Blur 13.0

                                                                         Smudge Stick 13.0

                                                                         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Spatter 13.0

                                                                         Spherize 13.0

                                                                         Sponge 13.0

                                                                         Sprayed Strokes 13.0

                                                                         Stained Glass 13.0

                                                                         Stamp 13.0

                                                                         Sumi-e 13.0

                                                                         Targa 13.0

                                                                         Texturizer 13.0

                                                                         Tiles 13.0

                                                                         Torn Edges 13.0

                                                                         Twirl 13.0

                                                                         Underpainting 13.0

                                                                         Vanishing Point 13.0

                                                                         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Water Paper 13.0

                                                                         Watercolor 13.0

                                                                         Wave 13.0

                                                                         WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         Wind 13.0

                                                                         Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                         ZigZag 13.0

                                                                       

                                                                       

                                                                      Optional and third party plug-ins: NONE

                                                                       

                                                                       

                                                                      Plug-ins that failed to load: NONE

                                                                      Flash:

                                                                         Adobe Watermark

                                                                         Mini Bridge

                                                                         Kuler

                                                                         Adobe Exchange

                                                                      Installed TWAIN devices: NONE

                                                                      • 32. Re: Got an error when applying oil paint filter
                                                                        Randi Grace Level 1

                                                                        Anything new on this matter?

                                                                        I still have this problem and can't seem to find the solution anywhere.

                                                                        • 33. Re: Got an error when applying oil paint filter
                                                                          TerriStone Adobe Employee

                                                                          Download the latest version of LevelUp, which removed the oil paint task from the game. You can download it at https://bitly.com/GetLevelUpPS .

                                                                          • 34. Re: Got an error when applying oil paint filter
                                                                            Randi Grace Level 1

                                                                            Hi,

                                                                            This does not make the oil paint filter work on my photos.

                                                                            Randi

                                                                            • 35. Re: Got an error when applying oil paint filter
                                                                              TerriStone Adobe Employee

                                                                              Oh, I see what you mean. Most likely, your hardware needs upgrading before thwe oil paint filter can work. That's a discussion for the Photoshop forum: http://forums.adobe.com/community/photoshop/general

                                                                              • 36. Re: Got an error when applying oil paint filter
                                                                                Randi Grace Level 1

                                                                                Everything is updated. But the funny thing is that the oil paint filter did work for a while.

                                                                                I'm beginning to think that I should roll back to an older version of my drivers.

                                                                                • 37. Re: Got an error when applying oil paint filter
                                                                                  amrf_96

                                                                                  can u please help me too ...

                                                                                   

                                                                                  I recently updated the graphics driver to be able to check the "use graphics proccessor" but now a new error appears telling me to check the manufacturer's website .....

                                                                                   

                                                                                   

                                                                                   

                                                                                  Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32

                                                                                  Operating System: Windows Vista 32-bit

                                                                                  Version: 6.0 Service Pack 1

                                                                                  System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

                                                                                  Physical processor count: 2

                                                                                  Processor speed: 2660 MHz

                                                                                  Built-in memory: 1975 MB

                                                                                  Free memory: 445 MB

                                                                                  Memory available to Photoshop: 1604 MB

                                                                                  Memory used by Photoshop: 60 %

                                                                                  Image tile size: 128K

                                                                                  Image cache levels: 4

                                                                                  The GPU Sniffer crashed on 4/22/2013 at 4:46:01 PM

                                                                                  OpenGL Drawing: Enabled.

                                                                                  OpenGL Drawing Mode: Basic

                                                                                  OpenGL Allow Normal Mode: False.

                                                                                  OpenGL Allow Advanced Mode: False.

                                                                                  OpenGL Allow Old GPUs: Not Detected.

                                                                                  Video Card Vendor: Intel

                                                                                  Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family

                                                                                  Display: 1

                                                                                  Display Bounds:=  top: 0, left: 0, bottom: 800, right: 1280

                                                                                  Video Card Number: 2

                                                                                  Video Card: Mobile Intel(R) 4 Series Express Chipset Family

                                                                                  OpenCL Unavailable

                                                                                  Driver Version:

                                                                                  Driver Date:

                                                                                  Video Card Driver: igdumdx32.dll,igd10umd32.dll

                                                                                  Video Mode:

                                                                                  Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

                                                                                  Video Card Memory: 796 MB

                                                                                  Video Rect Texture Size: 4096

                                                                                  Video Card Number: 1

                                                                                  Video Card: Mobile Intel(R) 4 Series Express Chipset Family

                                                                                  OpenCL Unavailable

                                                                                  Driver Version:

                                                                                  Driver Date:

                                                                                  Video Card Driver: igdumdx32.dll,igd10umd32.dll

                                                                                  Video Mode: 1280 x 800 x 4294967296 colors

                                                                                  Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

                                                                                  Video Card Memory: 796 MB

                                                                                  Video Rect Texture Size: 4096

                                                                                  Serial number: 92628701192123445467

                                                                                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                                                                                  Temporary file path: C:\Users\mol\AppData\Local\Temp\

                                                                                  Photoshop scratch has async I/O enabled

                                                                                  Scratch volume(s):

                                                                                    C:\, 139.0G, 18.2G free

                                                                                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                                                                                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                                                                                  Additional Plug-ins folder: not set

                                                                                   

                                                                                   

                                                                                  Installed components:

                                                                                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                                                                     ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                                                     AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                                                     AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                                                                                     AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                                                     AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                                                                     AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                                                     AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                                                     AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                                                     adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                                                     AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                                                     aif_core.dll   AIF   3.0   62.490293

                                                                                     aif_ocl.dll   AIF   3.0   62.490293

                                                                                     aif_ogl.dll   AIF   3.0   62.490293

                                                                                     amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                                                     ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                                                     AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                                                     Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     boost_date_time.dll   DVA Product   6.0.0  

                                                                                     boost_signals.dll   DVA Product   6.0.0  

                                                                                     boost_system.dll   DVA Product   6.0.0  

                                                                                     boost_threads.dll   DVA Product   6.0.0  

                                                                                     cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                                     CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                                                     CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                                                                                     data_flow.dll   AIF   3.0   62.490293

                                                                                     dvaaudiodevice.dll   DVA Product   6.0.0  

                                                                                     dvacore.dll   DVA Product   6.0.0  

                                                                                     dvamarshal.dll   DVA Product   6.0.0  

                                                                                     dvamediatypes.dll   DVA Product   6.0.0  

                                                                                     dvaplayer.dll   DVA Product   6.0.0  

                                                                                     dvatransport.dll   DVA Product   6.0.0  

                                                                                     dvaunittesting.dll   DVA Product   6.0.0  

                                                                                     dynamiclink.dll   DVA Product   6.0.0  

                                                                                     ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                                                     FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                                                     filter_graph.dll   AIF   3.0   62.490293

                                                                                     hydra_filters.dll   AIF   3.0   62.490293

                                                                                     icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                                     icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                                     image_compiler.dll   AIF   3.0   62.490293

                                                                                     image_flow.dll   AIF   3.0   62.490293

                                                                                     image_runtime.dll   AIF   3.0   62.490293

                                                                                     JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                                                     libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                                                                                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                                                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                                                                     LogSession.dll   LogSession   2.1.2.1640  

                                                                                     mediacoreif.dll   DVA Product   6.0.0  

                                                                                     MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                                                     msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                     msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                     msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                                     msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                                                                                     msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                     msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                     msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                                     msvcr71.dll   Microsoft® Visual Studio .NET   7.10.6030.0  

                                                                                     msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                     msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                     pdfsettings.dll   Adobe PDFSettings   1.04  

                                                                                     Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                                                     Plugin.dll   Adobe Photoshop CS6   CS6  

                                                                                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                                                                                     PSArt.dll   Adobe Photoshop CS6   CS6  

                                                                                     PSViews.dll   Adobe Photoshop CS6   CS6  

                                                                                     SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                                                     ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                                                     shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                                                                                     ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                                                                                     tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                                     TfFontMgr.dll   FontMgr   9.3.0.113  

                                                                                     TfKernel.dll   Kernel   9.3.0.113  

                                                                                     TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                                                                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                                                                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                                                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                                                     wu3d.dll   U3D Writer   9.3.0.113  

                                                                                   

                                                                                   

                                                                                   

                                                                                   

                                                                                  Required plug-ins:

                                                                                   

                                                                                   

                                                                                     Accented Edges 13.0

                                                                                     Adaptive Wide Angle 13.0

                                                                                     ADM 3.11x01

                                                                                     Angled Strokes 13.0

                                                                                     Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Bas Relief 13.0

                                                                                     BMP 13.0

                                                                                     Camera Raw 7.0

                                                                                     Chalk & Charcoal 13.0

                                                                                     Charcoal 13.0

                                                                                     Chrome 13.0

                                                                                     Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Color Halftone 13.0

                                                                                     Colored Pencil 13.0

                                                                                     CompuServe GIF 13.0

                                                                                     Conté Crayon 13.0

                                                                                     Craquelure 13.0

                                                                                     Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Crop and Straighten Photos Filter 13.0

                                                                                     Crosshatch 13.0

                                                                                     Crystallize 13.0

                                                                                     Cutout 13.0

                                                                                     Dark Strokes 13.0

                                                                                     De-Interlace 13.0

                                                                                     Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Diffuse Glow 13.0

                                                                                     Displace 13.0

                                                                                     Dry Brush 13.0

                                                                                     Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Embed Watermark 4.0

                                                                                     Extrude 13.0

                                                                                     FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Fibers 13.0

                                                                                     Film Grain 13.0

                                                                                     Filter Gallery 13.0

                                                                                     Fresco 13.0

                                                                                     Glass 13.0

                                                                                     Glowing Edges 13.0

                                                                                     Grain 13.0

                                                                                     Graphic Pen 13.0

                                                                                     Halftone Pattern 13.0

                                                                                     HDRMergeUI 13.0

                                                                                     IFF Format 13.0

                                                                                     Ink Outlines 13.0

                                                                                     JPEG 2000 13.0

                                                                                     Lens Blur 13.0

                                                                                     Lens Correction 13.0

                                                                                     Lens Flare 13.0

                                                                                     Liquify 13.0

                                                                                     Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Mezzotint 13.0

                                                                                     MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Mosaic Tiles 13.0

                                                                                     Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Neon Glow 13.0

                                                                                     Note Paper 13.0

                                                                                     NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Ocean Ripple 13.0

                                                                                     Oil Paint 13.0

                                                                                     OpenEXR 13.0

                                                                                     Paint Daubs 13.0

                                                                                     Palette Knife 13.0

                                                                                     Patchwork 13.0

                                                                                     Paths to Illustrator 13.0

                                                                                     PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Photocopy 13.0

                                                                                     Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Pinch 13.0

                                                                                     Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Plaster 13.0

                                                                                     Plastic Wrap 13.0

                                                                                     PNG 13.0

                                                                                     Pointillize 13.0

                                                                                     Polar Coordinates 13.0

                                                                                     Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Poster Edges 13.0

                                                                                     Radial Blur 13.0

                                                                                     Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Read Watermark 4.0

                                                                                     Reticulation 13.0

                                                                                     Ripple 13.0

                                                                                     Rough Pastels 13.0

                                                                                     Save for Web 13.0

                                                                                     ScriptingSupport 13.0

                                                                                     Shear 13.0

                                                                                     Smart Blur 13.0

                                                                                     Smudge Stick 13.0

                                                                                     Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Spatter 13.0

                                                                                     Spherize 13.0

                                                                                     Sponge 13.0

                                                                                     Sprayed Strokes 13.0

                                                                                     Stained Glass 13.0

                                                                                     Stamp 13.0

                                                                                     Sumi-e 13.0

                                                                                     Targa 13.0

                                                                                     Texturizer 13.0

                                                                                     Tiles 13.0

                                                                                     Torn Edges 13.0

                                                                                     Twirl 13.0

                                                                                     Underpainting 13.0

                                                                                     Vanishing Point 13.0

                                                                                     Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Water Paper 13.0

                                                                                     Watercolor 13.0

                                                                                     Wave 13.0

                                                                                     WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     Wind 13.0

                                                                                     Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                                                                                     ZigZag 13.0

                                                                                   

                                                                                   

                                                                                  Optional and third party plug-ins: NONE

                                                                                   

                                                                                   

                                                                                  Plug-ins that failed to load: NONE

                                                                                  Flash:

                                                                                     Mini Bridge

                                                                                     Kuler

                                                                                  Installed TWAIN devices: NONE

                                                                                  • 38. Re: Got an error when applying oil paint filter
                                                                                    TerriStone Adobe Employee

                                                                                    This particular forum is only for LevelUp for Photoshop. It sounds like your question is more general. If so, I recommend posting it in the Photoshop General Discussion at http://forums.adobe.com/community/photoshop

                                                                                    • 39. Re: Got an error when applying oil paint filter
                                                                                      niki5800

                                                                                      Can you help me as well? :C

                                                                                      Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

                                                                                      Operating System: Windows 7 64-bit

                                                                                      Version: 6.1

                                                                                      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                                                                                      Physical processor count: 2

                                                                                      Logical processor count: 4

                                                                                      Processor speed: 3092 MHz

                                                                                      Built-in memory: 6055 MB

                                                                                      Free memory: 2804 MB

                                                                                      Memory available to Photoshop: 5294 MB

                                                                                      Memory used by Photoshop: 24 %

                                                                                      Image tile size: 128K

                                                                                      Image cache levels: 4

                                                                                      OpenGL Drawing: Enabled.

                                                                                      OpenGL Drawing Mode: Basic

                                                                                      OpenGL Allow Normal Mode: False.

                                                                                      OpenGL Allow Advanced Mode: False.

                                                                                      OpenGL Allow Old GPUs: Not Detected.

                                                                                      Video Card Vendor: Intel

                                                                                      Video Card Renderer: Intel(R) HD Graphics Family

                                                                                      Display: 1

                                                                                      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

                                                                                      Video Card Number: 1

                                                                                      Video Card: Intel(R) HD Graphics Family

                                                                                      OpenCL Unavailable

                                                                                      Driver Version: 8.15.10.2291

                                                                                      Driver Date: 20110127000000.000000-000

                                                                                      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

                                                                                      Video Mode: 1920 x 1080 x 4294967296 colors

                                                                                      Video Card Caption: Intel(R) HD Graphics Family

                                                                                      Video Card Memory: 2836 MB

                                                                                      Video Rect Texture Size: 4096

                                                                                      Serial number: 92628428489969519730

                                                                                      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                                                                                      Temporary file path: C:\Users\Nikita\AppData\Local\Temp\

                                                                                      Photoshop scratch has async I/O enabled

                                                                                      Scratch volume(s):

                                                                                        C:\, 465.8G, 111.7G free

                                                                                      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                                                                                      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                                                                                      Additional Plug-ins folder: not set

                                                                                       

                                                                                      Installed components:

                                                                                         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                                                                         ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                                                                                         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                                                                                         AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

                                                                                         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                                                                                         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                                                                                         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                                                                                         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                                                                                         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                                                                                         adobe_caps.dll   Adobe CAPS   6,0,29,0  

                                                                                         AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                                                                                         aif_core.dll   AIF   3.0   62.490293

                                                                                         aif_ocl.dll   AIF   3.0   62.490293

                                                                                         aif_ogl.dll   AIF   3.0   62.490293

                                                                                         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                                                                                         ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                                                                                         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                                                                                         Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         boost_date_time.dll   DVA Product   6.0.0  

                                                                                         boost_signals.dll   DVA Product   6.0.0  

                                                                                         boost_system.dll   DVA Product   6.0.0  

                                                                                         boost_threads.dll   DVA Product   6.0.0  

                                                                                         cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                                         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                                                                         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                                                                                         CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                                                                                         data_flow.dll   AIF   3.0   62.490293

                                                                                         dvaaudiodevice.dll   DVA Product   6.0.0  

                                                                                         dvacore.dll   DVA Product   6.0.0  

                                                                                         dvamarshal.dll   DVA Product   6.0.0  

                                                                                         dvamediatypes.dll   DVA Product   6.0.0  

                                                                                         dvaplayer.dll   DVA Product   6.0.0  

                                                                                         dvatransport.dll   DVA Product   6.0.0  

                                                                                         dvaunittesting.dll   DVA Product   6.0.0  

                                                                                         dynamiclink.dll   DVA Product   6.0.0  

                                                                                         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                                                                                         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                                                                                         filter_graph.dll   AIF   3.0   62.490293

                                                                                         hydra_filters.dll   AIF   3.0   62.490293

                                                                                         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                                         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                                                                                         image_compiler.dll   AIF   3.0   62.490293

                                                                                         image_flow.dll   AIF   3.0   62.490293

                                                                                         image_runtime.dll   AIF   3.0   62.490293

                                                                                         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                                                                                         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                                                                         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                                                                                         LogSession.dll   LogSession   2.1.2.1640  

                                                                                         mediacoreif.dll   DVA Product   6.0.0  

                                                                                         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                                                                                         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                                         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                                                                                         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                                                                                         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                                                                                         pdfsettings.dll   Adobe PDFSettings   1.04  

                                                                                         Photoshop.dll   Adobe Photoshop CS6   CS6  

                                                                                         Plugin.dll   Adobe Photoshop CS6   CS6  

                                                                                         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                                                                                         PSArt.dll   Adobe Photoshop CS6   CS6  

                                                                                         PSViews.dll   Adobe Photoshop CS6   CS6  

                                                                                         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                                                                                         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                                                                                         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                                         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                                                                                         TfFontMgr.dll   FontMgr   9.3.0.113  

                                                                                         TfKernel.dll   Kernel   9.3.0.113  

                                                                                         TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                                                                         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                                                                         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                                                                                         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                                                                                         wu3d.dll   U3D Writer   9.3.0.113  

                                                                                       

                                                                                       

                                                                                      Required plug-ins:

                                                                                       

                                                                                         3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Accented Edges 13.0

                                                                                         Adaptive Wide Angle 13.0

                                                                                         ADM 3.11x01

                                                                                         Angled Strokes 13.0

                                                                                         Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Bas Relief 13.0

                                                                                         BMP 13.0

                                                                                         Camera Raw 7.1

                                                                                         Chalk & Charcoal 13.0

                                                                                         Charcoal 13.0

                                                                                         Chrome 13.0

                                                                                         Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Color Halftone 13.0

                                                                                         Colored Pencil 13.0

                                                                                         CompuServe GIF 13.0

                                                                                         Conté Crayon 13.0

                                                                                         Craquelure 13.0

                                                                                         Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Crop and Straighten Photos Filter 13.0

                                                                                         Crosshatch 13.0

                                                                                         Crystallize 13.0

                                                                                         Cutout 13.0

                                                                                         Dark Strokes 13.0

                                                                                         De-Interlace 13.0

                                                                                         Dicom 13.0

                                                                                         Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Diffuse Glow 13.0

                                                                                         Displace 13.0

                                                                                         Dry Brush 13.0

                                                                                         Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Embed Watermark 4.0

                                                                                         Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Extrude 13.0

                                                                                         FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Fibers 13.0

                                                                                         Film Grain 13.0

                                                                                         Filter Gallery 13.0

                                                                                         Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Fresco 13.0

                                                                                         Glass 13.0

                                                                                         Glowing Edges 13.0

                                                                                         Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Grain 13.0

                                                                                         Graphic Pen 13.0

                                                                                         Halftone Pattern 13.0

                                                                                         HDRMergeUI 13.0

                                                                                         IFF Format 13.0

                                                                                         Ink Outlines 13.0

                                                                                         JPEG 2000 13.0

                                                                                         Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Lens Blur 13.0

                                                                                         Lens Correction 13.0

                                                                                         Lens Flare 13.0

                                                                                         Liquify 13.0

                                                                                         Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Mezzotint 13.0

                                                                                         Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Mosaic Tiles 13.0

                                                                                         Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Neon Glow 13.0

                                                                                         Note Paper 13.0

                                                                                         NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Ocean Ripple 13.0

                                                                                         Oil Paint 13.0

                                                                                         OpenEXR 13.0

                                                                                         Paint Daubs 13.0

                                                                                         Palette Knife 13.0

                                                                                         Patchwork 13.0

                                                                                         Paths to Illustrator 13.0

                                                                                         PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Photocopy 13.0

                                                                                         Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Pinch 13.0

                                                                                         Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Plaster 13.0

                                                                                         Plastic Wrap 13.0

                                                                                         PNG 13.0

                                                                                         Pointillize 13.0

                                                                                         Polar Coordinates 13.0

                                                                                         Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Poster Edges 13.0

                                                                                         Radial Blur 13.0

                                                                                         Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Read Watermark 4.0

                                                                                         Reticulation 13.0

                                                                                         Ripple 13.0

                                                                                         Rough Pastels 13.0

                                                                                         Save for Web 13.0

                                                                                         ScriptingSupport 13.0.1

                                                                                         Shear 13.0

                                                                                         Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Smart Blur 13.0

                                                                                         Smudge Stick 13.0

                                                                                         Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Spatter 13.0

                                                                                         Spherize 13.0

                                                                                         Sponge 13.0

                                                                                         Sprayed Strokes 13.0

                                                                                         Stained Glass 13.0

                                                                                         Stamp 13.0

                                                                                         Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Sumi-e 13.0

                                                                                         Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Targa 13.0

                                                                                         Texturizer 13.0

                                                                                         Tiles 13.0

                                                                                         Torn Edges 13.0

                                                                                         Twirl 13.0

                                                                                         U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Underpainting 13.0

                                                                                         Vanishing Point 13.0

                                                                                         Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Water Paper 13.0

                                                                                         Watercolor 13.0

                                                                                         Wave 13.0

                                                                                         Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         Wind 13.0

                                                                                         Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                                                                                         ZigZag 13.0

                                                                                       

                                                                                      Optional and third party plug-ins: NONE

                                                                                       

                                                                                      Plug-ins that failed to load: NONE

                                                                                      Flash:

                                                                                         Mini Bridge

                                                                                         Kuler

                                                                                      Installed TWAIN devices: NONE

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