>just deleted all the files
I am on windows so don't know exactly how things are done on a Mac... but I know that in the Windows world that is a sure fire way to really cause problems
Problems that I don't think anyone on a user to user forum is going to be able to fix
Hopefully, someone with Mac experience will post with instructions on how to fix what you did... or maybe contact Apple for help with your situation
As far as Adobe...
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
Usually just deleting the app files on a mac is the way to remove them. I should have probably used the uninstall utility here though.
Yes, that's how you'd normally do it on Windows.
I'll try contacting Adobe support again and see where I get.
Would be good to know if anyone else is having this same problem on the mac.
You will be having registry issues here.
First port of call is to Adobe Support, and ask them for a clean-up script (if they have one) that will sort this out for you.
Essentially, you need to remove every entry in the registry pertaining to Premiere Pro & Encore CS6.
It is just possible that as you deleted the program files (and I wager the Adobe Common files were left alone??) a good utility such as Piniform's CClean might be able to get things to the point where you can safely reinstall, but I would defiunitely talk to support in the first instance.
John T Smith wrote:
>will be having registry issues here
So... a Mac has a registry file "similar" to the one in Windows?
Not that I know of - but I may be mistaken.
AFAIK, to delete an application from a mac you just dump it's folder in the bin - job done.
I'm pretty certain there is no registry, or equivalent.
This is why the OP made the mistake he did.
I think you are facing this issue because you did not uninstall the earlier version cleanly. First uninstall your current version and then try to clean your machine to remove any traces of previous installation using the cleanup scripts posted by Adobe here- http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
and then install Encore afresh.
Don't know if you're still having the issue (or if it's connected) but I just had a problem with Photoshop CS6 thinking it needed a seriel number, despite me being a Creative Cloud customer.
Hope it helps:
Thanks for the link Shane, however I'm on a mac and not PC so that solution won't work for me.
I still have the problem, but I haven't tried out the other solutions suggested in this thread yet. Been too busy on other client work to mess around with my current Adobe installs and risk not being able to complete projects!
My plan though is to uninstall all adobe software, run that cleaner tool and then try to install the CS6 apps from scratch.
are you able to connect to https://lm.licenses.adobe.com/ and getting a message as follows:
Congratulations! You have successfully connected to Adobe License Management Server.
if not please try the following:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6