4 Replies Latest reply on Jun 19, 2012 2:41 PM by Monika Gause

    When Illustrator substitutes font, how do I know which one?

    quoz Level 1

      Here's what happened. Can anyone explain?


      1. I opened art from someone else.

      2. Illustrator asks for HelveticaNeueLTStd-Lt, which we don't have. (Says: "Font not found on the system, missing font has been substituted.")

      3. I click "Open" to continue opening the art.

      4. Art looks fine at first glance so I go to Find Font.

      5. It shows the font as missing; the font is listed in <brackets>.  (There are no other fonts in the document.) It shows me where it is used.

      6. I highlight the text and check Illustrator's Character palette.

      It shows the font is:

      HelveticaNeueLTStd Lt


      7. ?? We don't HAVE that font. So WHAT did it substitute?? It seems like it just made up the font on the fly, and put that font's name in the Character palette, even though we don't have the font!


      Using CS5 15.0.2 on Mac with 10.6.8.


      We have been using Suitcase Fusion; that also reported the missing Font. However, I disabled it (shut off the Core) because I wanted to see what Illustrator itself was doing. Having done so, I'm none the wiser.


      What I really want to know is:


      2. How come it seems to look like the missing font?  (According to customer's PDF it seems a bit thinner, but it's darn close.) 

      3. WHY does it list the missing font in the character palette, instead of the one it actually substituted?

      4. How do I get it to tell me what font it actually substituted?


      Thanks, anyone... everyone...

        • 1. Re: When Illustrator substitutes font, how do I know which one?
          Jesseham Level 4

          It should replace it with the default font, which I think has to be Myriad. (you may be able to change that via your default files, but I'm not sure.) Myriad and Helvetica are kind of similar, so it might look the same to you.  It shows you the font that is assigned as that will not change unless you change it.  That way, you can open the file even if you don't have the font and not accidentally alter it.  It should be showing it in brackets or italic (I forget...) to indicate that the font is missing.  If it is not showing up as missing in the font list, there may be something wrong with your font cache, in which case you can clean it.


          You will need get your customer to provide you with the fonts they used or an outlined version of the file.

          • 2. Re: When Illustrator substitutes font, how do I know which one?
            quoz Level 1

            Thanks, Jesseham. You're right, it's Myriad. I know that because if I place a duplicate of the text right beside it, and change THAT text to Myriad, it looks the same as my substituted text.  It DOES show up missing in the font list (under Type>Font menu). I can understand, I guess, why it lists the original font in the character palette so, as you mentioned, we know what it was originally; however, I wish SOMEWHERE it would tell us what it actually IS.


            (To complicate matters, a newbie in our department apparently opened the art, ignored the font message, left the substituted Myriad, created a PDF, and sent to the customer for approval, which they did. Which puts us in an awkward position, especially now that the artwork has "RUSH" status, if we now go back to them and say we don't have the font...)


            I cleaned the font caches twice, via Fusion's font cache cleaning.


            Does anyone out there know how to change the default substituted file?  I'd like to have everyone's Mac substitute Courier or something equally obvious.

            • 3. Re: When Illustrator substitutes font, how do I know which one?
              quoz Level 1

              Note:  I DID find a posting to change the default font for when you create a new document (http://forums.adobe.com/message/2976470#2976470

              ...but I'm not sure that addresses the problem of font substitution when you open existing art with a missing font. I'll keep researching.