4 Replies Latest reply on Jun 20, 2012 5:34 AM by Noel Carboni

    Photoshop CS5 crashes whenever I try to save a file

    Sparx1
    Sparx1 Jun 19, 2012 9:32 PM

      Recently, my graphics card stopped working, so I've been forced to use an onboard GPU until I can get the money to buy a new one. The problem though, is that the onboard GPU is VERY old (approximately 6 or so years), and every time I try to save something in photoshop CS5, the program crashes without even giving me an error message. How do I fix this? Does the graphics card even have anything to do with it? I'm using Windows XP by the way.

        • 1. Re: Photoshop CS5 crashes whenever I try to save a file
          Curt Y Level 7
          Curt Y Jun 19, 2012 5:38 PM (in response to Sparx1)

          By onboard you probably have an old intel chip.  They were never good with PS so yes, that is probably the answer.

           

          You could check by opening the event log and looking for warnings, then expand those.  Look for defaulting module, will probably have something that links it to gpu.

          • 2. Re: Photoshop CS5 crashes whenever I try to save a file
            Noel Carboni Level 8
            Noel Carboni Jun 19, 2012 6:03 PM (in response to Curt Y)

            Curt Y wrote:

             

            Look for defaulting module

             

              That would be "look for the Faulting module"    But Curt's is exactly "de" right advice nonetheless. 

             

            FaultingModule.jpg

             

            You should determine exactly what video interface you have on your motherboard. 

             

            It can also be helpful if you'd go into Help - System Info... in Photoshop, Copy, and paste that information here.

             

            -Noel

            • 3. Re: Photoshop CS5 crashes whenever I try to save a file
              Sparx1 Level 1
              Sparx1 Jun 19, 2012 9:32 PM (in response to Noel Carboni)

              I found an "error" entry in the Event Viewer that mentions Photoshop, but no "warning" ones. Here's what the error entry says:

               

               

              Faulting application photoshop.exe, version 12.1.0.0, faulting module photoshop.exe, version 12.1.0.0, fault address 0x017a9179.

              For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

               

              Also, here's the system info data from photoshop's help > system info:

               

               

              Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
              Operating System: Windows XP 32-bit
              Version: 5.1 Service Pack 3
              System architecture: Intel CPU Family:15, Model:4, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3
              Physical processor count: 1
              Processor speed: 2793 MHz
              Built-in memory: 2046 MB
              Free memory: 156 MB
              Memory available to Photoshop: 1571 MB
              Memory used by Photoshop: 70 %
              Image tile size: 128K
              Image cache levels: 4
              Display: 1
              Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1024
              Video Card Number: 1
              Video Card: Intel(R) 82865G Graphics Controller
              Driver Version: 6.14.10.4396
              Driver Date: 20050920150054.000000-000
              Video Card Driver: ialmrnt5.dll
              Video Mode: 1024 x 768 x 4294967296 colors
              Video Card Caption: Intel(R) 82865G Graphics Controller
              Video Card Memory: 96 MB
              Serial number: [removed by admin]
              Application folder: F:\My Programs\Adobe\Photoshop CS5\Adobe Photoshop CS5.1\
              Temporary file path: C:\DOCUME~1\Owner\LOCALS~1\Temp\
              Photoshop scratch has async I/O enabled
              Scratch volume(s):
                Startup, 33.8G, 1.71G free
              Primary Plug-ins folder: F:\My Programs\Adobe\Photoshop CS5\Adobe Photoshop CS5.1\Plug-ins\
              Additional Plug-ins folder: not set
              Installed components:
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                 ACE.dll   ACE 2010/12/13-23:37:10   64.449933   64.449933
                 adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
                 AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
                 AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187
                 AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
                 AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419
                 AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265  
                 AdobeXMP.dll   Adobe XMP Core   5.0   64.140949
                 AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
                 AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
                 adobe_caps.dll   Adobe CAPS   4,0,42,0  
                 adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
                 AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140
                 AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825
                 AGM.dll   AGM 2010/12/13-23:37:10   64.449933   64.449933
                 ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20  
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                 ARE.dll   ARE 2010/12/13-23:37:10   64.449933   64.449933
                 asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
                 AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825   64.436825
                 AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825   64.436825
                 Bib.dll   BIB 2010/12/13-23:37:10   64.449933   64.449933
                 BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933   64.449933
                 boost_threads.dll   DVA Product   5.0.0  
                 cg.dll   NVIDIA Cg Runtime   2.0.0015  
                 cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
                 CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933   64.449933
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                 dvaadameve.dll   DVA Product   5.0.0  
                 dvacore.dll   DVA Product   5.0.0  
                 dvaui.dll   DVA Product   5.0.0  
                 ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
                 FileInfo.dll   Adobe XMP FileInfo   5.0   64.140949
                 icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
                 icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
                 image_flow.dll   AIF   2.0   53.422628
                 image_runtime.dll   AIF   2.0   53.422628
                 JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312
                 libeay32.dll   The OpenSSL Toolkit   0.9.8g  
                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                 LogSession.dll   LogSession   2.1.2.1263  
                 MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375
                 msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4053  
                 msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                 msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
                 msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4053  
                 msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                 msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
                 msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4053  
                 msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                 pdfsettings.dll   Adobe PDFSettings   1.04  
                 Photoshop.dll   Adobe Photoshop CS5.1   CS5.1  
                 Plugin.dll   Adobe Photoshop CS5   CS5  
                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   2.5.0.232  
                 PSArt.dll   Adobe Photoshop CS5.1   CS5.1  
                 PSViews.dll   Adobe Photoshop CS5.1   CS5.1  
                 SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840   61.452840
                 shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
                 ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
                 tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
                 TfFontMgr.dll   FontMgr   9.3.0.113  
                 TfKernel.dll   Kernel   9.3.0.113  
                 TFKGEOM.dll   Kernel Geom   9.3.0.113  
                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                 updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
                 WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
                 wu3d.dll   U3D Writer   9.3.0.113 
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                 Accented Edges 12.0
                 ADM 3.11x01
                 Angled Strokes 12.0
                 Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Bas Relief 12.0
                 BMP 12.0.2
                 Camera Raw 6.3
                 Chalk & Charcoal 12.0
                 Charcoal 12.0
                 Chrome 12.0
                 Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Color Halftone 12.0.2
                 Colored Pencil 12.0
                 CompuServe GIF 12.0.2
                 Conté Crayon 12.0
                 Craquelure 12.0
                 Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Crop and Straighten Photos Filter 12.0.2
                 Crosshatch 12.0
                 Crystallize 12.0.2
                 Cutout 12.0
                 Dark Strokes 12.0
                 De-Interlace 12.0.2
                 Dicom 12.0
                 Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Diffuse Glow 12.0
                 Displace 12.0.2
                 Dry Brush 12.0
                 Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Embed Watermark 4.0
                 Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Extrude 12.0.2
                 FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Fibers 12.0.2
                 Film Grain 12.0
                 Filter Gallery 12.0
                 Fresco 12.0
                 Glass 12.0
                 Glowing Edges 12.0
                 Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Grain 12.0
                 Graphic Pen 12.0
                 Halftone Pattern 12.0
                 HDRMergeUI 12.0
                 IFF Format 12.0.2
                 Ink Outlines 12.0
                 JPEG 2000 2.0
                 Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Lens Blur 12.0
                 Lens Correction 12.0.2
                 Lens Flare 12.0.2
                 Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
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                 Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Mezzotint 12.0.2
                 Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Mosaic Tiles 12.0
                 Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Neon Glow 12.0
                 Note Paper 12.0
                 NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Ocean Ripple 12.0
                 OpenEXR 12.0.2
                 Paint Daubs 12.0
                 Palette Knife 12.0
                 Patchwork 12.0
                 Paths to Illustrator 12.0.2
                 PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Photocopy 12.0
                 Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Pinch 12.0.2
                 Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Plaster 12.0
                 Plastic Wrap 12.0
                 PNG 12.0.2
                 Pointillize 12.0.2
                 Polar Coordinates 12.0.2
                 Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Poster Edges 12.0
                 Radial Blur 12.0.2
                 Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Read Watermark 4.0
                 Reticulation 12.0
                 Ripple 12.0.2
                 Rough Pastels 12.0
                 Save for Web & Devices 12.0
                 ScriptingSupport 12.1
                 Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Shear 12.0.2
                 Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Smart Blur 12.0.2
                 Smudge Stick 12.0
                 Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Spatter 12.0
                 Spherize 12.0.2
                 Sponge 12.0
                 Sprayed Strokes 12.0
                 Stained Glass 12.0
                 Stamp 12.0
                 Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
                 Sumi-e 12.0
                 Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
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              Plug-ins that failed to load: NONE
              Flash:
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                 Kuler
                 Access CS Live
                 CS Review
              Installed TWAIN devices: NONE