8 Replies Latest reply on Jan 28, 2013 3:39 AM by Bayani Portier

    SOLVED: “AuthenticationSupport service missing. Cannot authenticate request.”

    tgoodmannz_bss Level 1

      A customer was installing CQ5 on a Red Hat Linux environment, and getting the following error displaying in the browser.


      AuthenticationSupport service missing. Cannot authenticate request.


      We checked the Felix Console, and all bundles were installed correctly.


      We did however find the following message in the error log:


      1. 20.06.2012 10:49:26.689 *ERROR* [FelixStartLevel] org.apache.jackrabbit.core.RepositoryImpl failed to start Repository: Unable to register data store in cluster. javax.jcr.RepositoryException: Unable to register data store in cluster.
      1. ..
      1. Caused by: java.net.UnknownHostException: {server name}: {server name}


      This was not a clustered instance.

      On closer inspection, the error was caused by an incorrect IP address entry for {server name} in the hostnames file


      Tim Goodman