2 Replies Latest reply on Mar 22, 2013 5:41 PM by Timon Royer

    Crash looses file

    thebox.com.au Level 1

      Hoping someone can answer me on this one.

       

      I've had my CS6 crash a couple of times which has resulted in the files actually being deleted.

       

      I am using an iMac and it is connected to a Drobo via ethernet as it's part of a network.

       

      I'm not sure if it's the network connection that causes the issue with not being able to recover. It's like the file has an issue and because it crashes, the Drobo thinks the file doesn't exist and thus it's deleted.

       

      The IDLK is still there and there is information in the Recovery Folder matcing the time and date but it's unable to recover due to the fact that the actual file has gone.

       

      Just lost 2 full days of work through this. It had been saved mutliple time but obviously not in multiple locations so everything has been lost.

       

      Any help on why this is happening or ways to stop it would be much appreciated.

       

      Cheers - Scott Robinson

        • 1. Re: Crash looses file
          Peter Spier Most Valuable Participant (Moderator)

          I don't work over a network here, though we do at the school where I coach the student newspaper. I've seen some issues with network workflows from time to time.

           

          I've just learned something new about the recovery data, too. I always thought it was completely independent, but I see the same erro if I intentionally crash ID and delete my test file before restarting. Is there any way to undelete on your network, as there is from the workstation? Restoring my deleted file here allowed recovery to proceed, and I though maybe just saving a new file in the old location with the same name would also work, but it didn't because the time stamp was wrong.

          • 2. Re: Crash looses file
            Timon Royer

            Hey Scott,

             

            had a similar issue today, take a look at http://forums.adobe.com/message/5171616#5171616