32 Replies Latest reply: Jun 30, 2013 3:28 PM by Anri Orlow RSS

    Program errors

    Nixxx1959

      I'm getting lots of "can't do.. becasue of program error" with layer masks and now eye dropper tool?

        • 1. Re: Program errors
          Curt Y Community Member

          What OS and photoshop version?

          • 2. Re: Program errors
            Nixxx1959

            Thanks, Hi, I'm on Windows 7 64 bit and just updated to CS6 as of yesterday.

            • 3. Re: Program errors
              Curt Y Community Member

              Many problems in CS6 are linked to video drivers.  Not all the latest are the greatest.  What do you have?

              • 4. Re: Program errors
                Nixxx1959

                It's a Geforce GT 580

                • 5. Re: Program errors
                  Curt Y Community Member

                  Don't know anything about that one.  Might check to see if you have latest dirver.  They are changing almost weekly to catch up to CS6 demands.

                  • 6. Re: Program errors
                    Nixxx1959

                    NVIDIA GeForce GT 580, well known brand, I would have thought? I've checked it's up to date. Brand new high spec machine.

                    I'm not trying to be rude, but what has that got to do with getting errors in layer masks, eye dropper and even toggling black/white colour picker?

                    Thanks

                    • 7. Re: Program errors
                      Chris Cox Adobe Employee

                      Could you look in the Photoshop CS6 preferences folder and find the file PSErrorLog.txt - then paste the contents of that here?

                      • 8. Re: Program errors
                        Nixxx1959

                        Sure, could you tell me where to find it? Can't see it in preferences?

                        • 9. Re: Program errors
                          Nixxx1959

                          Please?

                          • 10. Re: Program errors
                            Nixxx1959

                            Anyone know where I can find this? "PSErrorLog.txt"

                            • 11. Re: Program errors
                              Chris Cox Adobe Employee

                              It's in the Photoshop preferences folder, that file is created (and appended to) whenever Photoshop shows a program error.

                              • 12. Re: Program errors
                                Nixxx1959

                                Sorry Chris, but do you mean, Edit/Preferences? or going to the program files? Becasue I can't see anything like that in Preferences?

                                • 13. Re: Program errors
                                  Nixxx1959

                                  Ok, so another way of asking is, where is the Photoshop preferences folder?

                                  • 14. Re: Program errors
                                    Curt Y Community Member

                                    No, I can't find either.  Only one that shows errors I know of is the Event Log.  Check OS Help for that.

                                    • 15. Re: Program errors
                                      Noel Carboni Community Member

                                      Nixxx1959 wrote:

                                       


                                      where is the Photoshop preferences folder?

                                       

                                      See this reference:  http://helpx.adobe.com/photoshop/kb/preference-file-functions-names-locations.html

                                       

                                      It says CS5, but do appropriate substitutions (6 for 5, 60.0 for 12.0) and you'll find the stuff for Photoshop CS6.

                                       

                                      -Noel

                                      • 16. Re: Program errors
                                        Curt Y Community Member

                                        Noel,

                                         

                                        Nixxx is looking for Photoshop CS6 preferences folder and find the file PSErrorLog.txt from post #7.

                                         

                                        Do you know where it is?

                                        • 17. Re: Program errors
                                          Noel Carboni Community Member

                                          If a PSErrorLog.txt file has been created, it will be here on a Windows 7 system:

                                           

                                          C:\Users\your_username\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings

                                           

                                          -Noel

                                          • 18. Re: Program errors
                                            Nixxx1959

                                            Thanks Noel, found it.

                                            Chris, here is the PSErrorLog.txt

                                            2012:06:20 17:57:07 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 17:57:12 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 17:57:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 17:58:16 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:32:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:32:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:33:10 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:33:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:33:20 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:33:25 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:20 18:33:28 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 14:56:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 14:56:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:05:08 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:08:58 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:09:42 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:10:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:10:47 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:00 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:30 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:32 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:36 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:41 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:11:52 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:18:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:18:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:19:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:19:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 16:22:34 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 17:41:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 17:41:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 17:48:11 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 17:52:04 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 18:27:23 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            2012:06:21 18:27:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                            • 19. Re: Program errors
                                              Nixxx1959

                                              Hi Chris, found it, here is the PSErrorLog.txt

                                              2012:06:20 17:57:07 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 17:57:12 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 17:57:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 17:58:16 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:32:33 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:32:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:33:10 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:33:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:33:20 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:33:25 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:20 18:33:28 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 14:56:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 14:56:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:05:08 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:08:58 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:09:42 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:10:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:10:47 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:00 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:18 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:30 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:32 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:36 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:41 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:11:52 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:18:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:18:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:19:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:19:39 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 16:22:34 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 17:41:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 17:41:48 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 17:48:11 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 17:52:04 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 18:27:23 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              2012:06:21 18:27:37 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                              • 20. Re: Program errors
                                                Curt Y Community Member

                                                Not much on the web with this error.  Try resetting your preferences by starting PS and IMMEDIATELY holding down Ctrl + alt + shift.  If you beat the splash screen you will see a reset window.  Say yes.

                                                • 21. Re: Program errors
                                                  Nixxx1959

                                                  Fantastic, that worked, Thank You!!

                                                  • 22. Re: Program errors
                                                    Anri Orlow Community Member

                                                    FU**!!! I have the same problem! And I even can't save my work made within a few hours!!!! But I can't reset prefs. I'll loose what I made! What to do?    

                                                    • 23. Re: Program errors
                                                      Trevor.Dennis MVP

                                                      Are you still in trouble?  Has Photoshop frozen completely?  Looks like you can access other apps - like your web browser.  Tell us about the file that you are about to lose?

                                                      • 24. Re: Program errors
                                                        Anri Orlow Community Member

                                                        Yes, still in trouble. Photoshop works normally, but can't save anything except jpg. I had scratch drive set to D (D:\PSAutoRecover\Anrio). There was auto recover file, I opened it and there was some data form earlier stage of my work. I closed it, photoshop ask "save changes?" (I didn't make any changes though), I said "no" and file dissapered in original folder! Whatever I tried to do next, changing scratch drives, trying to save again, waiting for new automatic save - no, there's no any autosave file in any location it could be. In PSErrorLog.txt I have following:

                                                         

                                                        2013:06:30 14:35:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 14:45:02 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 14:54:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 14:56:14 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 14:56:28 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 14:56:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:04:14 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:05:59 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:06:06 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:09:02 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:11:25 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:11:51 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:13:50 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:18:38 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:23:26 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:28:14 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                        2013:06:30 15:33:02 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed

                                                         

                                                         

                                                        My system - Win 8 x64, PS CS6 13.0.1

                                                        • 25. Re: Program errors
                                                          Anri Orlow Community Member

                                                          And also I can't find this USheet.cpp anywhere.

                                                          It's not first time I face with similar problem, errors appear very frquentlym even with simpliest operations as crealing regtangle for instance. Nothing helped than but restart. Now I can't restart as I'll loose all my work

                                                          • 26. Re: Program errors
                                                            Trevor.Dennis MVP

                                                            How many layers?  Thisis the second time to day I have suggested this, but if you can save as a JPG, then it sounds file dependent.  Select all the layers, right click and chose Duplicate layers.  Use the drop down and chose New.  See if you can save that as a PSD.  I have used this trick a few times to get out of a messed up file.

                                                            • 27. Re: Program errors
                                                              Anri Orlow Community Member

                                                              Interesting... I delited one group and tried to save file. Wow! It works!! I found that one vector layer causes this problem, I deleted it and everything works! Thank you, great thanks! You really helped me!

                                                              • 28. Re: Program errors
                                                                Trevor.Dennis MVP

                                                                Well the last time I had a similar problem, I tried really hard to isolate it to a single layer, but couldn't.  Moving 'all' the layers to a new document got me out of trouble though.

                                                                 

                                                                If the shape layer was messing you up, you could have tried rasterizing it, saving, reopening, and change the rasterized layer back to a vector in the Paths panel.  Or Ctrl clicking to load the selection, and filling on a new layer, and then deleting the problem shape layer.  Sorry if that was 'bleeding obvious' - hmmm what comedy program did that come from?  Or was it just a put down as in "You should be on Mastermind, specialist subject 'The bleeding obvious'".    I'll get my coat. :-(

                                                                • 29. Re: Program errors
                                                                  Anri Orlow Community Member

                                                                  Oh, it's s***. I make simpliest changes and this idiot says "could not save....". I add regtangle, only simple regtangle and I get error. It's a highest poit of stupidity!!!!!!!!!!!

                                                                  I feel i'll go back to CS 5.5, but it does not support retina...

                                                                  • 30. Re: Program errors
                                                                    Anri Orlow Community Member

                                                                    Will re-installing solve the problem, what do you think?    

                                                                    • 31. Re: Program errors
                                                                      nez3398

                                                                      i have tryed to reinstall it and it worked , you can try it . else you must find a solution where the problem might be

                                                                      • 32. Re: Program errors
                                                                        Anri Orlow Community Member

                                                                        I reset settings and it helped. Oh...)

                                                                        Thanks for advices!