I have a Canon ZR65 camcorder that his connected to my computer by firewire. If I click on the camcorder in My Computer (Windows XP) the camcorder is recognized and an image is displayed. When I go into Elements 9 and select Get Media > DV Camcorder, the only device listed is Microsoft DV Camera and VCR. I do not see my Canon ZR65 nor is an image displayed in the window. I'm not sure why my camcorder is not being recognized or where within Elements I can point to my camcorder. Any suggestions?
I have never had any issues with Premiere (Pro, or Elements) seeing my Canon ZR60.
A couple of things to think about:
Though Windows seems to be seeing your camera (you get the Bing-Bong, when you turn it on, right?), if you have Win7-64, you might want to check out this ARTICLE.
When you launch the Capture module in PrE, is the camera connected, turned on, and in playback mode? Though I have never had an issue with Capture, I have a slightly different model. Some users have found that the order that they do things can be important, depending on the camera. For some, connecting the camera, turning it on, and setting the playback mode, BEFORE either launching Premiere, and then launching the Capture module works best. For others, they have found that the program and Capture module need to be launched, before the connected camera is turned on, and placed into playback mode. The order can affect how things work.