10 Replies Latest reply on Jun 22, 2012 4:54 PM by Lolli134

    Form disappeared

    Lolli134 Level 1

      I made a form, sent it to someone, they filled it out and clicked submit. The form disappeared and I never got it. There was confidential info in the form. Where did it go?

      Thank you

        • 1. Re: Form disappeared
          Todd Rein Level 3

          Hi,

           

          Are you saying the form response disappeared?  Or the form itself?  I think you mean the form response.  Once the form filler gets the confirmation message that their form was submitted, that means the form response was stored in your form and should be there.  Do you know if the form filler saw the confirmation message?

           

          Thanks,

          Todd

          • 2. Re: Form disappeared
            Lolli134 Level 1

            When she clicked submit, the filled in form disappeared from her screen. She did not get a confirmation message.

            • 3. Re: Form disappeared
              Todd Rein Level 3

              Hi,

               

              If she did not get the confirmation message, then there's no guarantee the submission was successful.  Can you elaborate on what you mean by disappeared?  Usually after the form filler clicks submit the form will put a semi-transparent black overlay the form, with a message that says "Please Wait" (while the form is being submitted).  Is that what is meant by "disappeared"?  Or do you mean the browser closed? 

               

              Also, can you tell us what browser (name and version) and operating system (name and version) she was using?

               

              Lastly, does your form have file attachment fields and do you know if she submitted file attachments in the form?

               

              Thanks,

              Todd

              • 4. Re: Form disappeared
                Lolli134 Level 1

                There was a please wait that occurred whiele the browser was open.

                 

                She was using Windows internet explorer 8.Windows XP

                 

                The form did have 2 file attachment fields that she submitted in the form.

                Thanks,

                • 5. Re: Form disappeared
                  Todd Rein Level 3

                  Thanks.  Are you saying the "please wait" is what you meant by the "form disappeared"?

                  • 6. Re: Form disappeared
                    Lolli134 Level 1

                    Yes that is correct.

                    • 7. Re: Form disappeared
                      Todd Rein Level 3

                      If the user closed the browser while it said "please wait" and didn't wait for the confirmation message, then there's no guarantee the submission was successful.  You'll need to ask your user to submit again (and wait for the confirmation message).  Typically you should see the confirmation message quickly, though if there are file attachments to the form, it will depend on how long it takes the upload the files (which will depend on the users file size, and their bandwidth).  Are these large files?  Do you know how long they waited before closing the browser?

                      • 8. Re: Form disappeared
                        Lolli134 Level 1

                        The files were not large. If the submission was not successful, where does the form go?  I will have her try again.

                        • 9. Re: Form disappeared
                          Todd Rein Level 3

                          If it's not successful, it means it either didn't reach our servers, or something happened in our server, but either way it failed, and therefore it goes no where.  Usually though the user should see an error, and be allowed to re-submit.  Let me know if they see an issue again after retrying.

                          • 10. Re: Form disappeared
                            Lolli134 Level 1

                            Hi Todd,

                            The person retried the submission of the form today and someone else also filled out the form and it worked! Thank you for your help.