6 Replies Latest reply on Jul 9, 2012 2:33 AM by Carl Sun

    Can't create a folder

    leever11

      Can't create a folder is the message I get when using the extension manager CS4. Any help would be appreciated.

        • 1. Re: Can't create a folder
          Carl Sun Level 4

          You can run EM as administrator on Windows or use sudo command on Mac then retry.

           

          If it doesn't work, please generate log files and paste them here to help us to troubleshoot.

           

          You can click "Frequently Asked Questions" at the right of the forum homepage to know how to run EM as administrator or generate log files, or simply click http://forums.adobe.com/community/creativesuites/extensionmanager/faq.

          • 2. Re: Can't create a folder
            MythProd2010

            Hi Carl, I've been wrestling with this too and have made some progress. I'm running EM CS6 and am just installing some xml files (custom file info panel) via my mxi. Some of these xml files reside in folders that already exist and some reside in folders I'm creating with EM (or trying to ...). For example, in my file info panel folder I'm including a "loc" for my localized files.

             

            Problem: EM says it installs the extension and even displays the correct version in EM, properly checks for updates as I have that set up. However, it doesn't actually deploy any files (it fails silently). This same behavior exists on windows XP as well as windows 7 and I've confirmed this isn't a permissions issue.

             

            Conclusion: This seems directly related to folder creation. Absolutely no files deploy using a mxp but using the same mxi to generate a zxp I'm able to achieve partial success - only the files deployed to existing folders extract, any folders that need creating (and the files that go inside them) are ignored and I see references to create folder failures in the EM logs I pulled. I'll paste those below.

             

            I hope you guys can fix / identify this quickly or perhaps give me a workaround as to how I may be able to continue to use the mxp format vs. zxp since my plugin(s) are CS4 compatible as well as CS5 & 6. Thanks!

             

            Log File Snippet:

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,95) ------------------AIR request To C++ Start-----------------------------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,98) -Receive the request from AIR, Request name is externalRespondFromAIR

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,118) -63

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,118) -6

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,142) -----------------AIR request To C++ End--------------------------------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.111] (..\Control\OWLFrontController.cpp,165) -RequestId is63. It is a request used to unlock OK/Cancel

            [ERROR] Sat Jul 07 00:14:57 2012 [.112] (..\MMFC\Source\MacrOS.cpp,4338) -CreateDirectory failed, error code = 5.

            [ERROR] Sat Jul 07 00:14:57 2012 [.114] (..\MMFC\Source\MacrOS.cpp,4338) -CreateDirectory failed, error code = 5.

            [ERROR] Sat Jul 07 00:14:57 2012 [.116] (..\MMFC\Source\MacrOS.cpp,4338) -CreateDirectory failed, error code = 5.

            [ERROR] Sat Jul 07 00:14:57 2012 [.118] (..\MMFC\Source\MacrOS.cpp,4338) -CreateDirectory failed, error code = 5.

            [ERROR] Sat Jul 07 00:14:57 2012 [.120] (..\MMFC\Source\MacrOS.cpp,4338) -CreateDirectory failed, error code = 5.

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLExtensionMgrUI.cpp,301) -Hide progress

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLFrontController.cpp,400) --------------------Request (C++ side To AIR part ) Start--------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLFrontController.cpp,403) -Method Name: airCallBack

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLFrontController.cpp,420) -63

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLFrontController.cpp,420) -9

            [DEBUG] Sat Jul 07 00:14:57 2012 [.133] (..\Control\OWLFrontController.cpp,420) -100

            [DEBUG] Sat Jul 07 00:14:57 2012 [.134] (..\Control\OWLFrontController.cpp,446) --------------------Request (C++ side To AIR part ) End---------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.154] (..\Control\OWLExtensionMgrUI.cpp,301) -Hide progress

            [DEBUG] Sat Jul 07 00:14:57 2012 [.154] (..\Control\OWLFrontController.cpp,400) --------------------Request (C++ side To AIR part ) Start--------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.154] (..\Control\OWLFrontController.cpp,403) -Method Name: airCallBack

            [DEBUG] Sat Jul 07 00:14:57 2012 [.155] (..\Control\OWLFrontController.cpp,420) -63

            [DEBUG] Sat Jul 07 00:14:57 2012 [.155] (..\Control\OWLFrontController.cpp,420) -9

            [DEBUG] Sat Jul 07 00:14:57 2012 [.155] (..\Control\OWLFrontController.cpp,420) -100

            [DEBUG] Sat Jul 07 00:14:57 2012 [.155] (..\Control\OWLFrontController.cpp,446) --------------------Request (C++ side To AIR part ) End---------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.155] (..\MacrExtensionManager.cpp,7293) -CMacrExtensionManager::InstallExtension(): non-rollback session, reset g_exitCode

            [DEBUG] Sat Jul 07 00:14:57 2012 [.235] (..\DBWrapper.cpp,4291) -HandleSetForInstallExtension:+++ extId 3

            [DEBUG] Sat Jul 07 00:14:57 2012 [.235] (..\DBWrapper.cpp,4320) -HandleSetForInstallExtension: extId 3, extName Popstar XMP Viewer, prodId 4

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,400) --------------------Request (C++ side To AIR part ) Start--------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,403) -Method Name: airCallBack

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,420) -63

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,420) -0

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,420) -Flash CS6

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,420) -XMP_Viewer.mxi

            [DEBUG] Sat Jul 07 00:14:57 2012 [.353] (..\Control\OWLFrontController.cpp,446) --------------------Request (C++ side To AIR part ) End---------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,95) ------------------AIR request To C++ Start-----------------------------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,98) -Receive the request from AIR, Request name is airNotifyOperationBeginOrEnd

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,118) -67

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,118) -install

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,118) -0

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,118) -0

            [DEBUG] Sat Jul 07 00:14:57 2012 [.375] (..\Control\OWLFrontController.cpp,142) -----------------AIR request To C++ End--------------------------------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.576] (..\Control\OWLFrontController.cpp,95) ------------------AIR request To C++ Start-----------------------------------------------

            [DEBUG] Sat Jul 07 00:14:57 2012 [.576] (..\Control\OWLFrontController.cpp,98) -Receive the request from AIR, Request name is externalPumpBridgeTalkMessage

            [DEBUG] Sat Jul 07 00:14:57 2012 [.576] (..\Control\OWLFrontController.cpp,118) -pumpBridgeTalkMessage

            [DEBUG] Sat Jul 07 00:14:57 2012 [.576] (..\Control\OWLFrontController.cpp,142) -----------------AIR request To C++ End--------------------------------------------------

            • 3. Re: Can't create a folder
              MythProd2010 Level 1

              Perhaps it was a permissions issue, in my mxi I used the $adobecommon path token instead of the $userdatafolder and it worked in both mxp and zxp. It's creating folders and everything now, it just didn't like to install in the user folder. It's disappointing EM wasn't letting me know it was failing but at least I have a work around now.

              • 4. Re: Can't create a folder
                Carl Sun Level 4

                I have sent a private message to you. Please send your extension to me then I can try to check it. Thanks.

                • 5. Re: Can't create a folder
                  Carl Sun Level 4

                  I have tested the zxp you gave me($adobecommon is used in mxi file), everything is fine. I have also modified the mxi file (change $adobecommon to $userdatafolder) then packaged it as a zxp extension, and all files are copied properly after installation. Please note that the $userdatafolder points to the different folder for Flash on Windows compared with for other products. For Flash, it points to C:\Users\<UserName>\AppData\Local; for other products, it points to C:\Users\<UserName>\AppData\Roaming. Have you looked for these files in the former folder or the latter folder? Since all files are copied successfully, EM will not pop up warning dialog.

                  • 6. Re: Can't create a folder
                    Carl Sun Level 4

                    For why Bridge is no longer listed in EM CS6 and how to install extension for Bridge manually, please refer to http://forums.adobe.com/thread/977023 and http://forums.adobe.com/thread/1011850?tstart=0.